Workplace Solutions - Customer Service Analyst jobs at Jpmorgan in United States, Columbus
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Columbus
77 jobs found
26.07.2024
JPM
JPMorgan Workplace Solutions - Customer Service Analyst United States, Ohio, Columbus
Provide excellent customer service via email and phone at 1st and 2nd level response. Escalate unresolved issues to 2nd and 3rd line support teams. Interact with other areas of the...
Elicit and document comprehensive business and data flow requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility. Translate complex business requirements into well-structured...
Data entry and/or review of KYC data in system of record – Customer Assist and Profile Viewer. Present proposed solutions to GFCCand Team Leaders, as needed. Assist in building best-in-class...
Provide exceptional service and flawless execution on all executive requests and inquiries, such as: understanding their digital experience, where to find forms, questions on equity holdings, and transacting on shares...
Develops a product strategy and product vision that delivers value to customers. Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. Owns,...
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery. Considers and plans for upstream...
Provide excellent customer service via email and phone at 1st and 2nd level response. Escalate unresolved issues to 2nd and 3rd line support teams. Interact with other areas of the...
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