Customer Service Brokerage Support jobs at Jpmorgan in United Kingdom

As a Technology Support Analyst within the Transmission Support Team, you will provide 24/7 support to clients leveraging digital, end-to-end solutions. You will be challenged to stretch outside your comfort zone, learn new things, and challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners.

Job Responsibilities:

• Take full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
• Advocating on behalf of client to ensure client needs are met when working with business partners
• Escalating of issues in a timely manner, ensuring that the defined escalation procedures are followed
• Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
• Reaching out to clients and internal partners proactively to address processing errors or in support of platform changes
• Troubleshooting of file transmission problems for all rejected files, connectivity, and security related errors or failures
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
• Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards

Required Qualifications, Skills and Capabilities:

• 5+ years of Customer Service experience
• Self-motivated and self-managing, demonstrating sound judgment and effective decision making
• Effective analytical approach and complex problem solving skills
• Proven organizational skills, deadline-oriented, and ability to successfully multi-task and Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance
• Able to work outside of normal coverage hours as needed (including weekends and holidays)and work remotely
• Able to build and maintain good working relationships with business partners and technology

Preferred Qualifications, Skills and Capabilities

• Technical Customer Service experience
• Robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes

Job responsibilities

• Write secure and high-quality code using the Java programming language with limited guidance
• Design, develop, and troubleshoot with consideration of upstream and downstream systems and technical implications
• Apply knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Apply technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gather, analyse, and draw conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learn and apply system processes, methodologies, and skills for the development of secure, stable code and systems
• Add to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline e.g. cloud computing, machine learning, and artificial intelligence

Technical expertise

• Experience in developing microservices using the Java programming language with the Spring Boot framework
• Experience in deploying and managing containerized services on Kubernetes
• Experience in using messaging technologies like Kafka
• Experience in designing and implementing RESTful APIs
• A working knowledge of relational database systems like Oracle RDBMS
• A disciplined approach to code management and automated build, testing and deployment best practices
• An interest and natural curiosity in underlying physical infrastructure

Preferred qualifications, capabilities, and skills

• Exposure to cloud technologies
• Familiarity with AI concepts and technologies

As an Associate in the EMEA Global Client Service+ (GCS+) team, you will be responsible for delivering exceptional client experiences by handling a diverse portfolio of complex client projects across the Global Corporate Bank and Commercial Bank lines of business. You will collaborate with various partner groups, including Implementations, Sales, Product, Client Service, Operations, and Technology, to ensure seamless integration and proactive identification of potential pain points ahead of go-live. Your expertise will contribute to process improvements and the successful execution of client transactions.

Job responsibilities

• Deliver projects for multiple clients simultaneously, ensuring seamless integration into the Payments organization and specializing in the management of highly complex deals and bespoke solutions.
• Deliver the deal expectations through every stage of the Global Client Service+ project lifecycle, ensuring metrics-based success and independent escalation handling.
• Identify and escalate issues that could impact client deliverables or satisfaction, owning the resolution of client-impacting issues and implementing framework improvements.
• Build and maintain strong relationships with Sales, Product, Client Service, Implementations, Operations, and Technology partners, acting as a trusted advisor and influencing decision-making.
• Lead process improvements, delivering balanced solutions that consider client requirements and the broader goals of the firm, while advocating for a knowledge-sharing and learning environment.
• Promote and adhere to a robust risk and control environment, ensuring compliance with organizational standards.

Required qualifications, capabilities, and skills

• Strong written and verbal communication skills, with the ability to influence across levels and organizational boundaries
• Excellent organizational skills and governance disciplines, essential for meeting core deal deliverables
• Ability to thrive in a fast-paced, client-facing team environment, handling multiple events and tasks while making balanced decisions
• Commitment to promoting a diverse and inclusive work environment, exemplifying the highest standards of ethics and integrity

Preferred qualifications, capabilities, and skills

• Understanding of the Payments business, organization and products
• Basic project management disciplines and experience in nurturing stakeholder relationships
• Ability to navigate the bank effectively and contribute to cross-regional deal delivery or project and process improvements

As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.

Job responsibilities

• Manage life cycle of transactions after Sale
• Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues
• Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
• Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
• Support the operation workflow to resolve refusals, disputes, and problematic transactions
• Record all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)
• Escalate client concerns and any issues to Sales (i.e., encryption emails)
• Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
• Partner with Trade Sales as Trusted Advisor to enable new business and solutions
• Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
• Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions

Required qualifications, capabilities, and skills

• In depth knowledge of LC/SBLC mechanisms for Commodity Products
• Strong knowledge/understanding of the Oil & Gas and Commodities industries
• Strong familiarity with key market practices in the sector
• Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
• Ability to work within tight deadlines
• Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Proven leadership skills and capable of delivering exceptional performance under pressure
• Strong focus on client satisfaction and the building of excellent relationships with our customers

Preferred qualifications, capabilities, and skills

• Trade Finance Commodity expertise
• Excellent planning and organization skills
• Comfortable working within tight deadlines
• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple system
• Additional European language skills

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realised by automation
• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gathers, analyses, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Software Engineering concepts and proficient applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Demonstrable ability to code in one or more languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Familiarity with IAM concepts and authentication methods
• Exposure to technology infrastructure engineering, Automation (Ansible/Ansible Automation Platform) and scripting (Bash, Powershell, etc.)
• Exposure to cloud technologies

Job Summary:
As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic advice and consultation. You will partner with internal teams to develop and implement business plans that meet and exceed client expectations, ensuring compliance with risk policies and practices.

Job Responsibilities:

• Service a portfolio of large corporate or financial institution clients.
• Provide advice and consultation on decision-making as a key advisor to the client.
• Act as a proactive partner, assessing client satisfaction and identifying service improvement opportunities.
• Identify and address product/service gaps, leveraging Treasury Services capabilities.
• Partner with internal teams to develop strategic and tactical business plans.
• Recommend and participate in product enhancements and service delivery plans.
• Meet with clients periodically to stay appraised of their needs.
• Work closely with internal partners to identify areas for improvement and efficiency.
• Advocate on behalf of clients to provide an exceptional service experience.
• Ensure client's compliance with risk policies and educate clients on risk/legal requirements.
• Serve as the primary contact for strategic account issues.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly and confidently.
• Effective time management in a fast-paced environment.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision-making and risk evaluation.
• Flexibility with working hours and use of virtual connectivity tools.

Preferred Qualifications, Capabilities, and Skills:

• Experience in client service within the financial industry.
• Strong analytical skills to assess client needs and service satisfaction.
• Ability to lead and influence cross-functional teams.
• Proficiency in virtual connectivity tools and technology platforms.

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 month passed.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.