Incident Analyst - Cxloyalty jobs at Jpmorgan in United States, Texas, Plano

As an Incident Analyst CXLoyalty at JPMorgan, you'll become an integral member of the North Texas Technology team located in Plano, Texas. You will be responsible for day-to-day technology operations, analyzing, monitoring, and responding to technical issues. You will be responsible for handling incidents and events by researching, problem-solving, and communicating with technical team members and stakeholders. This position requires proactive issue resolution, identifying root cause of incidents and providing technical advice and support for resolution. You should have a combination of strong technical, analytical, and communication skills. You should have experience in troubleshooting hardware and software, and experience in incident and service management. You should have good knowledge of LAN/WAN, routers, switches, and TCP/IP protocols. You should also be knowledgeable of cloud and SaaS solutions, and of CX/Loyalty systems and processes. You will need to be able to work in a fast-paced environment which requires quick corrective action and the ability to comprehend and learn new protocols quickly. You can proactively look for areas of concern with existing or planned systems. You will provide technical support for incident resolution, and will work with other technical team members to continually improve service quality. At JPMorgan, you will be more than just an Incident Analyst. You will be a catalyst for progress, helping to build solutions that drive us into the future. You will help tear down the walls between technology and customer experiences, enabling us to provide our clients with the service and support they deserve. You will get to work in a dynamic and innovative environment, surrounded by people who share your passion for technology, and you will play a key role in the success of JPMorgan.