Trade Client Services Specialist jobs at Jpmorgan in Spain, Madrid

As a Trade Client Services Specialist in the Trade Client Services team, you will support the processing and monitoring of transactions, ensuring appropriate controls and quick resolution of issues. You will work closely with Supply Chain Finance clients and their suppliers in Spain, collaborating with various teams such as Product, Sales, and Risk. Your role is vital in maintaining the efficiency and effectiveness of our operations.

Job Responsibilities:

• Support the implementation of new Supply Chain Finance Clients.
• Provide client service for SCF queries received by email/phone.
• Interact with SCF clients and perform call-backs.
• Certify payments requested by SCF clients.
• Escalate missing documentation or issues with SCF suppliers.
• Monitor and track SCF payments returned and escalate to beneficiaries.
• Provide metrics to management.
• Deliver functional improvements and strategic solutions to increase efficiency and control.
• Partner with key stakeholders over the processes.
• Escalate issues when appropriate and communicate status updates.
• Adhere to procedures, guidelines, and policies while continuously striving towards more efficient and robust processes.

Required Qualifications, Capabilities, and Skills:

• Fluent in Spanish and English.
• Strong knowledge of Microsoft Office and Microsoft Outlook.
• Logical, organized, and able to meet deadlines.
• Confident with good communication skills.
• Strong team player with the ability to work in a matrix organization.
• Good attention to detail and a proactive approach.
• Economics or Business Administration degree.

Preferred Qualifications, Capabilities, and Skills:

• Experience in the banking sector, especially in client services, is a plus.
• Knowledge of other languages is highly valued.

Join JPMorgan Chase & Co.'s Wealth Management division, a leader in asset and wealth management with over $2.4 trillion in assets under management. As a Client Operations Analyst, you will play a pivotal role in managing the regulatory risks involved in onboarding clients, ensuring compliance with AML and KYC requirements. Be part of a team that delivers customized solutions and exceptional client service to meet the complex needs of wealthy individuals and families worldwide.

As a Client Operations Analyst in Wealth Management, you will be responsible for the end-to-end onboarding process of clients, ensuring compliance with AML and KYC requirements. You will work with a diverse range of jurisdictions and entity types, conducting quality reviews of KYC records and serving as a point of contact for KYC and reporting issues. Your role will involve advising on documentation requirements, analyzing complex client structures, and partnering with client-facing teams to ensure compliance with regulatory standards.

Job Responsibilities:

• Advise on documentation requirements to external and internal partners, reviewing legal, account opening, and tax documentation for regulatory compliance.
• Document clients on due diligence systems, updating profiles periodically, and ensuring compliance with regulatory standards.
• Own the end-to-end onboarding of new clients, assisting with document drafting and gathering, and making independent AML risk recommendations.
• Stay current with regulatory changes and requirements related to client suitability and documentation.
• Analyze complex client structures, explaining them to colleagues, and escalating risks identified during documentation review.
• Partner with client-facing teams to collect required legal documents and information to meet regulatory and internal policies.
• Act as a subject matter expert on legal documents and processes for client onboarding, considering relevant tax, regulatory, and corporate law issues.

Required Qualifications, Capabilities, and Skills:

• Fluency in Spanish and English.
• Attention to detail and strong written and oral communication skills, with the ability to influence stakeholders.
• Strong analytical, prioritization, and organizational skills, with a logical approach to planning and problem-solving.
• Strong risk and controls awareness, with the ability to think laterally and understand the big picture.
• Maintain a sense of urgency and ability to prioritize/multi-task, with a strong client focus and ability to partner with internal groups.
• Ability to navigate a complex infrastructure, coupled with a consultative approach and understanding of business partner needs.

Preferred Qualifications, Capabilities, and Skills:

• Legal background or prior AML/KYC experience.