Technology Support Lead jobs at Jpmorgan in South Korea, Seoul
JPMorgan Technology Support III Employee Services South Korea, Seoul
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Job Responsibilities
Be a member of the regional TESS team supporting our Korea office.
Help users fulfill their business needs by providing timely and high-quality end-user technology support.
Identify problems and clearly communicate solutions to clients (employees) and team members.
Carry out root cause analysis and create action plans to remediate the identified problems.
Collaborate and communicate effectively to achieve common goals and maintain a company standard of excellence.
Assist in various technology refresh projects, ensuring timely completion and adherence to quality standards.
Actively participate in brainstorming sessions and contribute towards the success of the larger organization.
Deliver a clearly defined project or business support requirement to demonstrate your learnings.
Required qualifications, capabilities, and skills
Outstanding written and verbal communication skills in English and Korean.
Interpersonal and communication skills to effectively collaborate with team members and stakeholders.
Attention to detail and analytical thinking, with problem-solving capabilities.
Self-starter, with the ability to work both independently and collaboratively as part of a team, contributing on a strategic and tactical level.
Flexibility and resilience, with the ability to multitask and work on multiple deliverables with flawless execution.
Proficiency with Microsoft PowerPoint and Excel.
High level of energy and integrity; demonstrates respect for a diversity of opinions and styles, with accountability and responsibility.
Advanced or native English and Korean - verbal and written.
These jobs might be a good fit
JPMorgan Technology Support Lead South Korea, Seoul
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As a Technology Support Lead in Employee Platforms Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Lead a team of technologists that provide end-to-end application and support service delivery for the successful business operations of the firm
- Represent JPMorgan’s Technology Platform in client-initiated projects and promote technology solutions related to employee products to key clients
- Act as the primary point of contact for technology-related service delivery for employee products in Korea to provide an easier, smoother experience in line with customers’ expectations in regard to the level of service they receive, “obsess about the customer”
- Oversee new product deployment to clients, ensuring seamless integration and validation of end-to-end workflows
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Execute policies and procedures that ensure operational stability and availability with a strong focus on risk management
Required qualifications, capabilities, and skills
- Formal training or certification in Computer Science or Information Technology concepts and 5+ years of experience working with multiple technologies and complex, large scale, cross-functional project / production / service delivery and client support in large organizations
- Strong fluency in English and Korean to interact and communicate with various stakeholders in location and across regions
- Strong analytical skills and ability to prioritize tasks, handle multiple responsibilities, and work independently
- Ability to gather and analyze user feedback to drive continuous improvement in employee platform services
- Experience in leadership / people management / activities coordination and prioritization
Preferred qualifications, capabilities, and skills
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Experience working with multiple technologies and complex, large scale, cross-functional project / production / service delivery and client support in large organizations in the financial services industry is preferred
These jobs might be a good fit
Share
Job Responsibilities
Be a member of the regional TESS team supporting our Korea office.
Help users fulfill their business needs by providing timely and high-quality end-user technology support.
Identify problems and clearly communicate solutions to clients (employees) and team members.
Carry out root cause analysis and create action plans to remediate the identified problems.
Collaborate and communicate effectively to achieve common goals and maintain a company standard of excellence.
Assist in various technology refresh projects, ensuring timely completion and adherence to quality standards.
Actively participate in brainstorming sessions and contribute towards the success of the larger organization.
Deliver a clearly defined project or business support requirement to demonstrate your learnings.
Required qualifications, capabilities, and skills
Outstanding written and verbal communication skills in English and Korean.
Interpersonal and communication skills to effectively collaborate with team members and stakeholders.
Attention to detail and analytical thinking, with problem-solving capabilities.
Self-starter, with the ability to work both independently and collaboratively as part of a team, contributing on a strategic and tactical level.
Flexibility and resilience, with the ability to multitask and work on multiple deliverables with flawless execution.
Proficiency with Microsoft PowerPoint and Excel.
High level of energy and integrity; demonstrates respect for a diversity of opinions and styles, with accountability and responsibility.
Advanced or native English and Korean - verbal and written.
These jobs might be a good fit
