Technology Support Ii Digital Platform Services jobs at Jpmorgan in Singapore, Singapore

You will partner with established product, architect, and security members of the team to train and create a motivated development function with newly hired and more junior team members to deliver strategic parts of our control's ecosystem.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, opportunity , inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Security Engineering concepts and 5+ years applied experience
• Hands on Python development experience on large/medium sized projects
• Cloud proficiency experience is required.
• Experience with Terraform scripting and deployment
• Deep understanding of Python data structures, standard library, third-party packages, testing frameworks like pytest or unittest, ORM libraries like SQLAlchemy or Django ORM.
• Experience in AWS Data Analytics platform and related services - S3, AWS Glue, RedShift, Athena, Lake Formation, Lambda.
• Application Design and Design Patterns are important, including micro service and cloud design patterns
• Experience working in an Agile Development environment and is able to contribute/facilitate Agile ceremonies.
• Experience with Graph Databases, including OpenCypher and GSQL, or Relational Databases including DML, DDL, and PL/SQL
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle

Preferred qualifications, capabilities, and skills

• Familiar in full stack development having experience creating REST based services on Java/Spring/Spring Boot.
• AWS Experience is preferred

As a Senior Threat Associate within Global Security, you will provide continued support to employees through partnership with other key cross-functional partners as required. You will utilize your strong technical skills to help enhance the global team's risk and controls initiatives. You will be aligned to a particular function within the Threat Management organization but will be available to support other functions based on business needs. Your primary role will be to provide support functions for escalated threat cases throughout their entire lifecycle, including information gathering, initial threat assessment, consultation of stakeholders, incorporation of mitigation strategies, continued monitoring, and regular reviews of persons of concern.

Job responsibilities

• Actively respond, manage and maintain cases of all case-types to include report writing and record retention
• Conduct witness interviews and provide assessments as required
• Provide program support for other GS/TM partners (Global Intelligence, Insider Risk)
• Serve as liaison support for cross-functional partners
• Provide case support for peer TMs as needed and based on caseload/on-call support
• Support the development of best practice documents and standard response protocols
• Utilize internal databases to execute long-term monitoring of persons of concern
• Leverage partnerships to continuously monitor persons of concern
• Support data integrity, TM case metrics, and trends analysis

• Leverage technical skills (Microsoft office suite, ServiceNow, ArcGIS, Sales Force, Pega, Tableau, Power Bi, etc.) to enhance teams operational excellence

Required qualifications, capabilities, and skills

• 3+ years’ experience in a threat management, law enforcement, intelligence analysis, and/or corporate security role
• BA or BS Degree in History, Criminal Justice, Intelligence, or Political Science or equivalent years of relevant experience
• Proficiency in MS office suite
• Ability to think quickly and make decisions while under pressure
• Ability to work within a team environment and achieve buy-in from stakeholders
• Strong communication skills
• Strong organization skills
• Available to travel 10%
• Able to work extended hours to include nights, weekends, and on-call as needed

As a Software Engineer II at JPMorgan Chase within the CTO Office, Identity & Access Management, you will be part of an agile team focused on enhancing, designing, and delivering the software components of the firm's advanced technology products in a secure, stable, and scalable manner. In this role, you will contribute as an emerging member of the software engineering team by executing software solutions through designing, developing, and technically troubleshooting various components within a technical product, application, or system, while gaining the skills and experience needed for career advancement.

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• 2+ years of experience in Software development and Engineering
• Demonstrable ability to code in one or more languages like Python & Javascript
• Strong Python and django experience or equivalent
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Demonstrable ability to code in one or more languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Experience in developing software using Python, django/DRF
• Familiarity with modern front-end technologies like ReactJS, NextJS
• Exposure to HAproxy, Grafana, Prometheus, and Kubernets

Job Responsibilities:

• Conduct robust quantitative and qualitative analysis to evaluate adherence to model development standards and procedures.
• Document model risk control assessments in high-quality technical reports and communicate findings to stakeholders, including the Chief Auditor.
• Identify control weaknesses in the firm's model risk management framework and set standards for model risk control assessments.
• Lead and execute end-to-end model risk analysis, control assessments, and strategic team projects.
• Validate strategic solutions addressing regulatory issues related to model risk management.
• Collaborate with quants, risk and finance professionals, and senior management to oversee model usage and performance assessment.

Required Qualifications, Capabilities, and Skills:

• Strong quantitative and analytical skills with a PhD or Master's Degree in Mathematics, Data Science, Financial Engineering, Economics, Quantitative Finance, Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• 2+ years of experience in AI/ML product development, quantitative model development, model validation, or data science in the financial services industry.
• Strong leadership and communication skills for writing technical reports and influencing change on model-related issues.
• Proficiency in programming languages (e.g., Python, R) and statistics, derivative pricing, and machine learning modeling techniques.
• Risk and control mindset with the ability to assess materiality and escalate complex issues to senior management.
• Excellent communication skills and ability to interface with other functional areas on model-related issues.

Preferred Qualifications, Capabilities, and Skills:

• Understanding of and proficiency in developing and using AI/ML solutions and frameworks (e.g., Gen-AI, agentic AI, pytest) to ensure code quality and reliability.

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Adds to team culture of diversity, opportunity, inclusion, and respect
• Provide OnCall support for urgent issues outside regular business hours.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Hands onexperience as a DevOps Engineer, SRE, or similar role with a focus on improving the reliability
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Demonstrable ability to code in one or more languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies

As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology - Incident Management team. you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Drive the technical recovery bridge (provide command & control service) to manage all diagnostic and resolution activities.
• Identify all resources needed to resolve the incident, including those from JPMC partners, external vendors, and JPMC lines of business.
• Execute policies and procedures that ensure operational stability and availability.
• Escalate and communicate issues and solutions to the business and technology stakeholders.
• Ensure responsibility for high-quality, consistent, and accurate incident and process-related data.
• Participate in post-incident reviews and problem management activities.
• Contribute proactively to improvement activities during incident downtime. This includes automation, toil reduction, process reviews.

Required qualifications, capabilities, and skills

• Formal training or certification on technology support concepts and 5+ years applied experience troubleshooting, resolving, and maintaining information technology services.
• Bachelor’s degree in computer science or equivalent
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Broad understanding of technology frameworks across cloud, distributed, midrange, and mainframe technologies.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Proficient in observability and monitoring tools and techniques
• Prior experience in running incident bridges for application and/or technology issues.
• Knowledge and understanding of Incident Management best practices, skills, and tools.
• Excellent communication skills (both written and oral), with the ability to demonstrate confidence with senior technology and business management and possess the ability to influence others across all contributing teams and disciplines.
• Strong team player with the ability to foster relationships from both a business and technical perspective.
• Monthly weekend out of hours coverage is anticipated as part of this role

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting. Python is preferred.
• ITIL Expert
• General understanding of Financial Services and key drivers of business performance.
• Experience with ServiceNow, Tableau and Alteryx

As a Vice President in Sales Success, you will be instrumental in harmonizing sales support efforts with strategic goals through comprehensive data analysis and engaging presentations. This position involves analyzing sales data, developing metrics, and providing insights to drive sales performance and success. This position requires a dynamic and analytical leader who can support the Sales Success Leader in driving strategic initiatives, enhancing internal communication, and delivering impactful presentations. This role will require strong data analysis skills and the ability to translate insights into actionable strategies.

Job Responsibilities:

• Collaborate with sales success leadership to identify key performance indicators (KPIs) and develop metrics to measure sales success.
• Conduct comprehensive data analysis to identify trends, opportunities, and areas for improvement. Utilize data-driven insights to support decision-making and strategic planning.
• Provide regular reports and dashboards to Sales Success management, highlighting key insights and recommendations.
• Work closely with cross-functional teams to ensure alignment and integration of sales success strategies with overall business objectives.
• Monitor and evaluate the effectiveness of sales success initiatives and programs, providing feedback and recommendations for improvement.
• Coordinate and drive the operating cadence on sales success meetings and presentations, providing analytical support and insights.
• Support the development and execution of business plans and strategies to achieve sales success targets and objectives.
• Lead or participate in special projects and initiatives aimed at enhancing sales effectiveness.
• Create compelling presentations that effectively communicate strategic initiatives, performance metrics, and key insights to internal stakeholders.
• Enhance internal communication within the Sales Success team by developing clear and concise messaging that supports strategic goals. Facilitate collaboration and information sharing across departments to ensure consistent messaging and alignment with stakeholders across the payments organization.

Required Qualifications, Skills and Capabilities:

• 5+ years of relevant work experience
• Proven experience in a business analyst role
• Experienced in sales or sales effectiveness efforts
• Strong problem-solving skills and attention to detail
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Ability to work collaboratively with cross-functional teams
• Excellent presentation and communication skills, with the ability to convey complex information clearly and effectively
• Demonstrated experience in project management and strategic planning
• Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders
• Proficiency in data analysis tools and software, such as Excel, Tableau, or similar platforms
• Strong leadership skills with the ability to drive change and influence outcomes

Preferred Qualifications, Skills and Capabilities:

• Experience in a business analyst role within a sales or strategic planning environment