Digital Forensics & Incident Response Dfir jobs at Jpmorgan in Singapore, Singapore

As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology - Incident Management team. you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Drive the technical recovery bridge (provide command & control service) to manage all diagnostic and resolution activities.
• Identify all resources needed to resolve the incident, including those from JPMC partners, external vendors, and JPMC lines of business.
• Execute policies and procedures that ensure operational stability and availability.
• Escalate and communicate issues and solutions to the business and technology stakeholders.
• Ensure responsibility for high-quality, consistent, and accurate incident and process-related data.
• Participate in post-incident reviews and problem management activities.
• Contribute proactively to improvement activities during incident downtime. This includes automation, toil reduction, process reviews.

Required qualifications, capabilities, and skills

• Formal training or certification on technology support concepts and 5+ years applied experience troubleshooting, resolving, and maintaining information technology services.
• Bachelor’s degree in computer science or equivalent
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Broad understanding of technology frameworks across cloud, distributed, midrange, and mainframe technologies.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Proficient in observability and monitoring tools and techniques
• Prior experience in running incident bridges for application and/or technology issues.
• Knowledge and understanding of Incident Management best practices, skills, and tools.
• Excellent communication skills (both written and oral), with the ability to demonstrate confidence with senior technology and business management and possess the ability to influence others across all contributing teams and disciplines.
• Strong team player with the ability to foster relationships from both a business and technical perspective.
• Monthly weekend out of hours coverage is anticipated as part of this role

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting. Python is preferred.
• ITIL Expert
• General understanding of Financial Services and key drivers of business performance.
• Experience with ServiceNow, Tableau and Alteryx

As a Technology Support III team member in the Infrastructure Platforms (IP) team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science or equivalent
• Formal training or certification on technology support concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience in Incident Management tools, specifically Service Now
• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• AWS Cloud Practitioner certification
• ITIL V4 Foundation certification

As a Digital Forensics Senior AssociateCybersecurity & Tech Controls

Job responsibilities

• Use digital forensic tools and techniques to gather, preserve, and analyze evidence from various sources to support internal employee investigations and cybersecurity incident response
• Conduct detailed analysis of systems where breaches of critical IT infrastructure may have occurred and provide root cause analysis, impact assessments and rapid response to aid detection of those responsible and make recommendations to assist prevention of similar incidents
• Use host-based and network forensic capabilities to develop information regarding threat actor and malware IOCs and TTPs which in partnership with other cybersecurity operations teams can be used to pinpoint vulnerabilities, bolster security, and proactively mitigate potential risks
• Demonstrate strong written and verbal communication skills necessary to effectively interpret investigative requirements, provide technical guidance, and provide detailed documentation of analysis findings
• Develop and implement innovative forensic research and development projects to stay ahead of emerging technologies and enhance cybersecurity posture
• Define and execute procedures for identifying, managing, collecting, preserving, analyzing, and documenting findings
• Develop and implement digital-forensics and data-protection security solutions and standards, adhering to industry best practices

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• 3+ years in digital forensics and incident response, or a similar cybersecurity operations role
• Working knowledge of digital forensic best practices and industry standard methodologies for investigating host-based and network analysis.
• Experience with investigating data compromise events, networking protocols and packet analysis, and working with industry standard tools (X-Ways, EnCase, Volatility, Rekall, Wireshark, SIFT, Cellebrite, etc.)
• A proven track record in live digital forensics, log-file analysis and network forensics
• Ability to work independently and/or with a team to conduct forensic examinations
• Strong attention to detail in conducting forensic analysis combined with an ability to articulate and visually present complex forensic investigation and analysis results
• Demonstrated proficiency in scripting languages like Python, Bash, JavaScript, or PowerShell for automation and data analysis

Preferred qualifications, capabilities, and skills

• Hands-on experience with public cloud digital forensics and incident response
• Industry standard digital forensics certifications (GCFA, GNFA, GCFE, CFCE, etc.)
• Industry standard information security technology certifications (GCIH, GREM, etc.)

Commercial and Investment Banking (CIB) Technology-Regulatory Reportingyou will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
• Troubleshoot & Analyze UI login , performance (network slowness) & access related issues across multiple channels – Web/ Desktop client/ Mobile Apps / API

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Bachelor’s Degree in Computer Science or equivalent
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Good problem solving skills & logical reasoning. Ability to break down complex information into smaller , manageable parts.
• Basic Knowledge of Cloud technologies – Container, Docker & Kubernetes, AWS

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• Good understanding of Internet and Web technologies including proxy & load balancing solutions – haproxy, blue/green architecture, Apache/ tomcat/ Springboot , SSL Certificates.
• Basic understanding of Authentication & Authorization protocols – OIDC, OAuth, SAML, Kerberos