International Consumer Manila – Account Supervisor Fraud Contact Center jobs at Jpmorgan in Philippines
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Job title (1)
Philippines
City
71 jobs found
21.09.2024
JPM
JPMorgan Auto Collections Loss Mitigation Supervisor Philippines, Quezon City
Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business. Make informed business decisions using your skill set, subject matter...
Key advisor to the client, providing advice and consultation on decision making. Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues. Identifies...
Performs Stakeholders/Merchants facing activities through various mediums (Zoom/Email/Phone calls), to successfully execute a request by explaining policies and procedures. Monitor account specialist activities and key performance indicators. Coach and develop...
Respond to and handle incoming emails and CC cases from internal departments. Assist frontline specialists with escalations and general support needs via assist queue and other means (e.g. chat, email,...
Advocating Merchants – Putting Customers first and being there for our Customers. Answer and resolve calls from our merchants. Be the First contact resolver for our Merchants. Identify, analyze, and...
Assist with Client research on product and account entitlements. Assist with Client inquiries, standing settlement instructions, data requests and written communication. Complete, submit and follow up on implementation and account...
Works in a call center environment that requires 100% phone-based customer interaction. Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers. Communicate with customers in a...
Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business. Make informed business decisions using your skill set, subject matter...
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