International Consumer Manila – Account Supervisor Fraud Contact Center jobs at Jpmorgan in Philippines
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Philippines
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63 jobs found
02.09.2024
JPM
JPMorgan International Consumer Manila – Account Supervisor Fraud Con... Philippines
Lead and supervise a team of Fraud Analysts, providing guidance, support, and training as needed. Collaborate with other departments to optimize fraud prevention processes related to dispute claims. Investigate and...
Lead and supervise a team of Fraud Analysts, providing guidance, support, and training as needed. Collaborate with other departments to optimize fraud prevention processes related to dispute claims and investigate...
Drive high level of service and client experience with the team. Support BAU and assist the manager in resolving complex process queries, escalations, client complaints and operational challenges. Function as...
Provide best-in-class customer service, through phone and chat, handling “everyday banking” issues from the customers, which includes guiding customers how to use our product and technical troubleshooting concerns. Process disputes...
Regularly conduct staff meetings, individual coaching conversations and reviews;. Emulate Customer Obsession principles in every decision-making. Make recommendations on hiring, corrective actions, salary action and promotions;. Forecast and manage team...
Handle inbound calls from internal clients. Provide high quality, professional service with emphasis on one call resolution. Analyze and interpret transactions, statements, and loan documents in order to provide resolution...
Handle end-to-end processing of USD payments, including preparation, verification, and execution. Ensure all payments are processed accurately and timely, adhering to company policies and procedures. Ensure compliance with relevant process,...
Lead and supervise a team of Fraud Analysts, providing guidance, support, and training as needed. Collaborate with other departments to optimize fraud prevention processes related to dispute claims. Investigate and...
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