Workforce Real Time Analyst jobs at Jpmorgan in Philippines, Quezon City
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Job title (1)
Philippines
Quezon City
94 jobs found
05.07.2024
JPM
JPMorgan Workforce Real Time Analyst Philippines, Quezon City
Display knowledge and understanding of key call center performance metrics actively such as service level, average speed of answer, occupancy and adherence by monitoring and adjusting manual call volume allocations...
Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and specialist performance, while using eWorkforce Management (eWFM), Real Time Adherence (RTA),...
Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and specialist performance, while using eWorkforce Management (eWFM), Real Time Adherence (RTA),...
Act as the single point of contact for the client during implementation and coordinates with appropriate business partners and team members to ensure delivery of products and services within agreed...
Provide support to preparers in the preparation of audit packs, distribution, tax returns, tax supplementary reports, financial statements and any other deliverables. Perform review/checks on deliverables prepared by team members....
Act as the single point of contact for the client during implementation and coordinates with appropriate business partners and team members to ensure delivery of products and services within agreed...
Review Loan documents and process transactions as per SLA. Perform activities such as review and approval of ticket requests, documents, and loan servicing activities based on transaction’s quality scorecard. Be...
Display knowledge and understanding of key call center performance metrics actively such as service level, average speed of answer, occupancy and adherence by monitoring and adjusting manual call volume allocations...
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