Trading Settlements Vice President jobs at Jpmorgan in Philippines, Quezon City

As a Customer Service Vice President within Wealth Management, you will drive operational excellence in team. You will lead a team of Customer Support associates, ensuring the delivery of KPIs and high-quality customer service experiences. You will manage service delivery processes, prioritize and resolve service requests, and provide leadership in line with JP Morgan values.

Job Responsibilities:

• Manage a team of Customer Support Associates and collaborate with regional Customer Service leaders.
• Oversee contact center operations and make strategic decisions.
• Define and implement action plans to achieve results.
• Lead recruitment, training, IT development, and logistics planning.
• Serve as a focal point between clients and internal departments.
• Drive operational results, ensuring SLAs and KPIs are met.
• Take ownership of complex problems and resolve ongoing issues.
• Adhere to firm controls, policies, procedures, and regulations.
• Assist with escalated issues from team members.

Required Qualifications, Capabilities, and Skills:

• Proficient in any of these foreign languages – Mandarin, Japanese or Korean
• Experience managing teams in the Customer Service/contact center industry in Financial Services.
• Experience managing KPIs and SLAs.
• Strong leadership, management, analytical, and decision-making skills.
• Customer and achievement orientation.
• Fast learner and independent problem solver.
• Aptitude for process improvement and a flexible approach to change.
• Passion for continuous learning and improvement.

Preferred Qualifications, Capabilities, and Skills:

• University degree in Business Administration, Economics, Finance, or equivalent work experience (preferred but not mandatory).
• 4+ years supporting service teams in a leadership capacity.
• 4+ years experience with Client Service/Contact Center solutions.
• 4+ years experience with CRM and help desk software.
• Lean/Six Sigma certification.
• Exposure to a wide array of financial products.

Additional Information:

• Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)

Job Responsibilities:

• Workflow management of the required supplier onboarding intake channels, due diligence, approval and provide guidance on operational execution.

• Central coordination across GSS, adjacent LOBs/Corp Functions and Suppliers.

• Execute tasks, initiate and operationalize processes and validate data.

• Monitoring and drive the timely completion of supplier onboarding tasks through reporting, tracking and escalation.

• Ensure quality and compliance of all required supplier onboarding activities, inclusive of operational enablement.

• Provide guidance on the current onboarding process and opportunities for continuous improvement through process innovation.

• Assist the team in collaborating with other supporting functions e.g. Legal, Compliance, and Tax, Risk experts across lines of business and corporate functions.

• Help drive appropriate stakeholder participation in various GSS related & adjacent functions.

Required Qualifications, Skills, and Capabilities:

• 8-10 years of experience in Operations, Oversight & Control, Vendor Management, or related roles with proven track record of accomplishment.

• Dynamic process improvement leader responsible for redesigning workflows & implementing process improvement strategies to enhance operational efficiency.

• Experience in process improvement methodologies & project management is an advantage.

• Desire to work in an operational environment that is fast paced and involves contact with multiple partners internal to GSS and to the larger firm.

• Internal advisory/management consulting experience in process optimization is a plus.

• Ability to partner closely with related functions (Sourcing, Legal, TPO, Payment ops etc.) to ensure a coordinated and effective program management.

• Solid communication and negotiation skills as well as being an expert written and verbal communicator.

• Excellent business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutions.

• Solid business analysis & problem-solving skills to enable efficient, accurate and objective decision making.

Preferred Qualifications, Skills, and Capabilities:

• Bachelor's degree required with working knowledge of Monday.com, Signavio is preferred.

• Experience in financial service industry is preferred.

As the Vice President Advocacy Controls & Execution within APAC Complaints Management, you will lead the resolution of customer complaints across the APAC region, ensuring compliance with company policies and regulatory requirements. You will work closely with internal partners to address issues, deliver insights, and promote improvements in customer satisfaction.

Job responsibilities

• Direct the intake and documentation processes for customer complaints.
• Develop and implement strategies to resolve complaints efficiently, ensuring adherence to company policies and regulatory standards.
• Conduct thorough investigations to identify root causes and devise effective solutions for complaints.
• Collaborate with internal teams to uphold customer satisfaction and ensure compliance with regulatory requirements.
• Guarantee that complaint resolution processes are in strict accordance with company policies and regulatory mandates. Maintain up-to-date knowledge of regulatory changes and industry standards.
• Engage with internal partners to address complaints and drive continuous improvements.
• Foster a culture of collaboration and innovation within the organization.
• Analyze complaint data to discern trends and provide actionable insights.
• Prepare comprehensive reports for senior management, detailing key findings and strategic recommendations.
• Lead and mentor a team of complaint resolution specialists, promoting a high-performance culture.
• Encourage ongoing professional development and growth within the team.

Required qualifications, capabilities and skills:

• Extensive experience in complaint resolution, customer service, or regulatory compliance in a leadership role.
• In-depth understanding of regulatory requirements and financial industry standards.
• Exceptional research, analytical, and problem-solving skills.
• Outstanding communication and interpersonal abilities.
• Demonstrated leadership experience in managing and developing high-performing teams.

Preferred qualifications, capabilities and skills:

• Bachelor's degree preferred.

As a Trading Services Analyst within the Margin Operations Services, you will manage international securities and escrow in support of clients' derivatives exposures, ensuring compliance with ISDA Agreements. You will liaise directly with clients' market counterparts to agree on collateral obligations and movements, and manage the terms of the Credit Support Annexes. Your role will be pivotal in maintaining operational excellence and client satisfaction.

Job Responsibilities:

• Ensure compliance with key risk and control environment standards.
• Review and update current workflows and task lists to minimize financial loss.
• Collaborate with Risk Management to identify and mitigate potential risks.
• Proactively recommend process improvements for risk mitigation.
• Communicate effectively with the team to ensure understanding of issues.
• Escalate and resolve operational issues, updating procedures as necessary.
• Investigate and implement new procedures or systems to enhance service.
• Ensure all work is actioned, accounted for, and control procedures are adhered to.
• Resolve outstanding issues and liaise with other areas for satisfactory conclusions.
• Review workflows and report on KPIs and other MIS statistics.
• Track trends in work volumes and propose solutions for negative trends.

Required qualifications, capabilities, and skills:

• Minimum 3 years' experience in Securities Lending, Settlements, Trade Support/Middle Office, or COACs role.
• Strong knowledge of global financial markets.
• Proficiency in Microsoft Excel.
• Excellent analytical skills and independent decision-making mindset.
• Strong focus on improving processes and procedures.
• Strong interpersonal and communication skills to build relationships with strategic partners.
• Ownership and accountability in driving change and enhancing controls.
• Ability to prioritize work and manage pressure in a fast-paced environment.

Preferred qualifications, capabilities and skills

• Comprehensive understanding of financial markets, trading instruments, and the overall trading process, with experience in trading services like order execution, trade processing, and risk monitoring, supported by previous experience in finance industry operations roles.
• Strong relationship-building, influencing, and conflict management skills, with excellent written, oral communication, and interpersonal abilities to resolve issues and maintain positive stakeholder relationships.
• Effective presentation and negotiation skills, combined with an innovative mindset focused on continuous process improvement, and a willingness to be flexible in a team-oriented environment.

As a Business Assistant in the Investment Bank, you will support senior leaders in a fast-paced environment. You will leverage your advanced assistant skillset, flexibility, and professionalism to deliver high-quality results. You will work closely with stakeholders across the business, manage competing priorities, and contribute to a culture of excellence and confidentiality.

Job Responsibilities

• Manage complex and proactive diary scheduling, including internal/external meetings, conference calls, and ability to support orchestration of Off-Sites/Town Halls/Skip-Levels
• Partner with internal groups to coordinate travel, entertainment bookings, and expense processing in line with firm policies.
• Handle internal and external client interactions, including scheduling and transactional activities.
• Utilize internal systems for accurate data entry, reporting, and information collation.
• Oversee distribution lists, technology usage, and administrative housekeeping tasks.
• Build strong partnerships with business management and key stakeholders across lines of business.
• Adapt to changing group priorities and business expectations.
• Collaborate with assistants across the business to provide coverage as needed.
• Participate in projects, PowerPoint presentations, and training initiatives as appropriate.

Required Qualifications, Capabilities, and Skills

• Professional client handling and relationship-building skills.
• Full competency in diary management and ability to manage competing priorities.
• Strong executive communication skills, both written and verbal.
• Proven experience arranging travel and producing accurate itineraries.
• Demonstrated proactivity and ownership in previous roles.
• High level of technical proficiency.
• Strong awareness of expense systems and cost control initiatives.
• Polished, professional approach with the ability to work under pressure.
• Positive attitude and ability to drive efficient time management for senior leaders.
• Flexibility and openness to change.
• High attention to detail and commitment to delivering quality results.
• Understanding of Investment Bank culture and organizational dynamics.
• Strong team player with a solution-oriented mindset.
• Ability to act as a role model to peers.
• Up-to-date knowledge of firmwide policies and ability to ensure compliance.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting senior leaders in a financial services or investment banking environment.
• Advanced proficiency in Microsoft Office Suite, including PowerPoint and Excel.
• Experience with internal systems and reporting tools.
• Prior involvement in project management or training initiatives.
• Ability to quickly adapt to new technologies and processes.
• Experience working in a global, matrixed organization.
• Demonstrated ability to maintain confidentiality and handle sensitive information.

As a Trading Services Associate in our CRD-UMA team, you will be responsible for understanding trading structures to accurately capture all transactions, complete reconciliation checks, and ensure controls are performed. You will be responsible for the timely and accurate capture of all transactions in the Risk Management Systems, ensuring that all reconciliation checks and controls are diligently performed. You will work closely with Operations functions and infrastructure groups to support a ‘one team approach,’ facilitating clear and concise communication with all support teams for efficient query resolution. Your role will involve participating in strategic initiatives to continuously improve and evolve processes and business architecture, while building an in-depth understanding of trading structures from both financial and operational perspectives. Your role requires strong analytical, numerical, and technical skills, along with the ability to work collaboratively in a fast-paced, changing environment.

Job Responsibilities:

• Timely and accurate capture of all transactions in the Risk Management Systems
• Complete intraday or end of day processes including completeness and reconciliation checks to ensure capture of new trading activity and general book management has been processed accurately
• Work closely with Operations functions and infrastructure groups to support a ‘one team approach’
• Ensure all controls are diligently performed, completed, and signed off on a timely basis
• Communicate clearly with all support teams to ensure the timely and efficient resolution of queries
• Participate and contribute to the various strategic initiatives; keep improving and evolving processes and business architecture
• Build an in-depth understanding of all trading structures from both a financial and operational perspective

Required qualifications, capabilities, and skills:

• Understand all relevant derivatives and hedging products (Interest Rate Swaps, Basis Swaps, Cross Currency swaps, Forward Rate Agreement (FRA), Foreign Exchange (FX), Zero Coupon and Overnight Index Swaps (OIS), Bond and Futures)
• Knowledge of the front to back Operations process (including the key elements such as confirmations, settlements, and regulatory reporting) and facilitate issue resolution across teams
• Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral, etc.) and recognize the impact of the actions of the Trade support team on these areas
• Must have clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate
• Has a keen attention to detail and has a sense of ownership
• Great team player who is able to work in a pressurized and changing environment
• Possess strong analytical and numerical skills
• Strong problem solving, control, and project management skills
• Strong technical skills, especially in Excel (i.e. VBA)