Home Lending - Vice President jobs at Jpmorgan in Philippines, Quezon City

Job Responsibilities

• Drive project deliverables by proactively engaging team members and stakeholders to advance the HL Roadmap.
• Partner with Area Product Owners and product teams to refine product backlog and execute the product roadmap.
• Define and present feature strategies, writing epics, user stories, and acceptance criteria for agile development.
• Participate in all agile events as an active product group team member.
• Execute timely Production Validations and conduct lessons learned to improve future processes.
• Generate and maintain business requirements, process maps, and flows as needed.
• Serve as a Subject Matter Resource by understanding relevant environments and scope.
• Collaborate with interfacing teams to evaluate dependencies, requirements, and schedules.
• Conduct elaboration sessions to refine requirements and capture customer needs beyond initial questionnaires.
• Identify, communicate, and escalate risks, blockers, and impacts to ensure timely project delivery.
• Manage existing product features and lead research, definition, and development of new features to advance the roadmap.

Required Qualifications, Capabilities, and Skills

• Experience in business analysis or product management roles using agile methods
• Experience developing business requirements, writing user stories, and creating testing conditions and validation criteria
• Demonstrated ability to work independently and self-direct tasks
• Strong collaboration skills with experience coordinating across business and technology teams
• Proficiency in Microsoft Office Suite, including Excel, Word, Visio, and PowerPoint
• Working knowledge of agile processes and principles, including agile project management tools (Confluence, Align, JIRA)
• Experience managing agile, cross-functional teams through influence
• Strong oral and written communication skills
• Analytical and problem-solving skills
• Ability to work in Eastern Standard Time hours and overlap with India Standard Time as needed
• Experience in consumer-facing technology product launches

Preferred Qualifications, Capabilities, and Skills

• Understanding of US Mortgage drivers and broader business context
• Familiarity with API, ETL, Kafka, and AWS Cloud infrastructure
• Knowledge of applications used in Home Lending Servicing environments
• Experience in product management focused on technology products
• Ability to communicate and influence across various organizational levels
• Leadership skills in driving product vision and strategy
• Experience in research, definition, and development of new product features

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

As a Customer Service Vice President within Wealth Management, you will drive operational excellence in team. You will lead a team of Customer Support associates, ensuring the delivery of KPIs and high-quality customer service experiences. You will manage service delivery processes, prioritize and resolve service requests, and provide leadership in line with JP Morgan values.

Job Responsibilities:

• Manage a team of Customer Support Associates and collaborate with regional Customer Service leaders.
• Oversee contact center operations and make strategic decisions.
• Define and implement action plans to achieve results.
• Lead recruitment, training, IT development, and logistics planning.
• Serve as a focal point between clients and internal departments.
• Drive operational results, ensuring SLAs and KPIs are met.
• Take ownership of complex problems and resolve ongoing issues.
• Adhere to firm controls, policies, procedures, and regulations.
• Assist with escalated issues from team members.

Required Qualifications, Capabilities, and Skills:

• Proficient in any of these foreign languages – Mandarin, Japanese or Korean
• Experience managing teams in the Customer Service/contact center industry in Financial Services.
• Experience managing KPIs and SLAs.
• Strong leadership, management, analytical, and decision-making skills.
• Customer and achievement orientation.
• Fast learner and independent problem solver.
• Aptitude for process improvement and a flexible approach to change.
• Passion for continuous learning and improvement.

Preferred Qualifications, Capabilities, and Skills:

• University degree in Business Administration, Economics, Finance, or equivalent work experience (preferred but not mandatory).
• 4+ years supporting service teams in a leadership capacity.
• 4+ years experience with Client Service/Contact Center solutions.
• 4+ years experience with CRM and help desk software.
• Lean/Six Sigma certification.
• Exposure to a wide array of financial products.

Additional Information:

• Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)

Job Responsibilities:

• Workflow management of the required supplier onboarding intake channels, due diligence, approval and provide guidance on operational execution.

• Central coordination across GSS, adjacent LOBs/Corp Functions and Suppliers.

• Execute tasks, initiate and operationalize processes and validate data.

• Monitoring and drive the timely completion of supplier onboarding tasks through reporting, tracking and escalation.

• Ensure quality and compliance of all required supplier onboarding activities, inclusive of operational enablement.

• Provide guidance on the current onboarding process and opportunities for continuous improvement through process innovation.

• Assist the team in collaborating with other supporting functions e.g. Legal, Compliance, and Tax, Risk experts across lines of business and corporate functions.

• Help drive appropriate stakeholder participation in various GSS related & adjacent functions.

Required Qualifications, Skills, and Capabilities:

• 8-10 years of experience in Operations, Oversight & Control, Vendor Management, or related roles with proven track record of accomplishment.

• Dynamic process improvement leader responsible for redesigning workflows & implementing process improvement strategies to enhance operational efficiency.

• Experience in process improvement methodologies & project management is an advantage.

• Desire to work in an operational environment that is fast paced and involves contact with multiple partners internal to GSS and to the larger firm.

• Internal advisory/management consulting experience in process optimization is a plus.

• Ability to partner closely with related functions (Sourcing, Legal, TPO, Payment ops etc.) to ensure a coordinated and effective program management.

• Solid communication and negotiation skills as well as being an expert written and verbal communicator.

• Excellent business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutions.

• Solid business analysis & problem-solving skills to enable efficient, accurate and objective decision making.

Preferred Qualifications, Skills, and Capabilities:

• Bachelor's degree required with working knowledge of Monday.com, Signavio is preferred.

• Experience in financial service industry is preferred.

As the Vice President Advocacy Controls & Execution within APAC Complaints Management, you will lead the resolution of customer complaints across the APAC region, ensuring compliance with company policies and regulatory requirements. You will work closely with internal partners to address issues, deliver insights, and promote improvements in customer satisfaction.

Job responsibilities

• Direct the intake and documentation processes for customer complaints.
• Develop and implement strategies to resolve complaints efficiently, ensuring adherence to company policies and regulatory standards.
• Conduct thorough investigations to identify root causes and devise effective solutions for complaints.
• Collaborate with internal teams to uphold customer satisfaction and ensure compliance with regulatory requirements.
• Guarantee that complaint resolution processes are in strict accordance with company policies and regulatory mandates. Maintain up-to-date knowledge of regulatory changes and industry standards.
• Engage with internal partners to address complaints and drive continuous improvements.
• Foster a culture of collaboration and innovation within the organization.
• Analyze complaint data to discern trends and provide actionable insights.
• Prepare comprehensive reports for senior management, detailing key findings and strategic recommendations.
• Lead and mentor a team of complaint resolution specialists, promoting a high-performance culture.
• Encourage ongoing professional development and growth within the team.

Required qualifications, capabilities and skills:

• Extensive experience in complaint resolution, customer service, or regulatory compliance in a leadership role.
• In-depth understanding of regulatory requirements and financial industry standards.
• Exceptional research, analytical, and problem-solving skills.
• Outstanding communication and interpersonal abilities.
• Demonstrated leadership experience in managing and developing high-performing teams.

Preferred qualifications, capabilities and skills:

• Bachelor's degree preferred.

As a Business Assistant in the Investment Bank, you will support senior leaders in a fast-paced environment. You will leverage your advanced assistant skillset, flexibility, and professionalism to deliver high-quality results. You will work closely with stakeholders across the business, manage competing priorities, and contribute to a culture of excellence and confidentiality.

Job Responsibilities

• Manage complex and proactive diary scheduling, including internal/external meetings, conference calls, and ability to support orchestration of Off-Sites/Town Halls/Skip-Levels
• Partner with internal groups to coordinate travel, entertainment bookings, and expense processing in line with firm policies.
• Handle internal and external client interactions, including scheduling and transactional activities.
• Utilize internal systems for accurate data entry, reporting, and information collation.
• Oversee distribution lists, technology usage, and administrative housekeeping tasks.
• Build strong partnerships with business management and key stakeholders across lines of business.
• Adapt to changing group priorities and business expectations.
• Collaborate with assistants across the business to provide coverage as needed.
• Participate in projects, PowerPoint presentations, and training initiatives as appropriate.

Required Qualifications, Capabilities, and Skills

• Professional client handling and relationship-building skills.
• Full competency in diary management and ability to manage competing priorities.
• Strong executive communication skills, both written and verbal.
• Proven experience arranging travel and producing accurate itineraries.
• Demonstrated proactivity and ownership in previous roles.
• High level of technical proficiency.
• Strong awareness of expense systems and cost control initiatives.
• Polished, professional approach with the ability to work under pressure.
• Positive attitude and ability to drive efficient time management for senior leaders.
• Flexibility and openness to change.
• High attention to detail and commitment to delivering quality results.
• Understanding of Investment Bank culture and organizational dynamics.
• Strong team player with a solution-oriented mindset.
• Ability to act as a role model to peers.
• Up-to-date knowledge of firmwide policies and ability to ensure compliance.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting senior leaders in a financial services or investment banking environment.
• Advanced proficiency in Microsoft Office Suite, including PowerPoint and Excel.
• Experience with internal systems and reporting tools.
• Prior involvement in project management or training initiatives.
• Ability to quickly adapt to new technologies and processes.
• Experience working in a global, matrixed organization.
• Demonstrated ability to maintain confidentiality and handle sensitive information.

Job Summary:
As a Vice President of Product Delivery within Wealth Management, you will lead the development and execution of innovative solutions that align with our strategic business objectives and regulatory requirements. You will collaborate with Product Owners, Financial Advisors, Operations, Technology, and Compliance teams to ensure seamless delivery of high-impact projects. In this role, you will drive research and analysis to inform decision-making, proactively identify and mitigate risks, and mentor junior team members. Your leadership will foster a culture of excellence and continuous improvement, advancing our mission and delivering exceptional value to clients.

Job Responsibilities:

• Oversee the planning, execution, and completion of wealth management solutions, ensuring alignment with strategic business objectives.
• Develop and maintain detailed project plans, track milestones, and ensure all deliverables are met within specified deadlines.
• Proactively identify potential risks and develop robust mitigation strategies to ensure successful project completion.
• Conduct in-depth research and analysis to support product development and enhancements, providing actionable insights for strategic decisions.
• Collaborate with the compliance team to review solution features and documentation, ensuring products meet regulatory requirements and governance standards.
• Work closely with Product Owners, Financial Advisors, Operations, Technology, and Compliance officers to facilitate seamless project execution.
• Utilize research insights to empower the team to make informed, data-driven decisions and stay ahead of industry trends.
• Mentor and guide junior team members, fostering a culture of excellence and continuous improvement.
• Create and maintain comprehensive project documentation, including status reports, risk assessments, and post-project evaluations.
• Gather and analyze feedback from clients and advisors to continuously improve products and services.
• Resolve product-related issues and improve operational processes through critical thinking and innovative solutions.

Required Qualifications, Capabilities, and Skills:

• Minimum ten years of experience in wealth management, financial services, or a related industry.
• Proven track record in senior leadership roles, with extensive experience in project management and product development.
• Advanced project management capabilities, including proficiency in coordinating timelines, tracking progress, and ensuring deliverables are met.
• Strong leadership skills with the ability to align projects with business objectives and long-term goals.
• Exceptional verbal and written communication skills.
• Expertise in risk assessment and management within financial services or wealth management.
• High level of attention to detail to ensure accuracy and compliance in all aspects of product delivery.
• Strong research and analytical skills to provide actionable insights and support data-driven decisions.
• Excellent collaboration skills and strong interpersonal skills to facilitate seamless execution of projects.
• Strong analytical and problem-solving skills, with the ability to resolve product-related issues and improve operational processes.
• Proficiency in using project management tools and software (e.g., myPM, MS Project, JIRA, Trello).

Preferred Qualifications, Capabilities, and Skills:

• Experience mentoring and guiding junior team members.
• Demonstrated ability to foster a culture of excellence and continuous improvement.
• Visionary thinking to advance organizational mission and achieve long-term goals.
• Ability to gather and analyze feedback from clients and advisors to enhance products and services.
• Experience in driving innovation and staying ahead of industry trends.