Control Manager jobs at Jpmorgan in Philippines, Quezon City

Job Responsibilities:

• Serve as the first point of contact for Wealth Management clients.
• Provide exceptional customer service and product knowledge.
• Communicate with customers via phone and email to deliver high-quality responses.
• Collaborate with other departments to resolve client queries.
• Adapt communication style to meet customer needs.
• Identify and recommend improvements within the Customer Support function
• Handle challenging conversations, including complaints.

Required Qualifications, Capabilities, and Skills:

• Proficient in Korean language both verbal and written
• Excellent customer service skills in telephone and email etiquette
• Strong client focus and interpersonal skills.
• Proactive mindset with a focus on continuous improvement.
• High level of technical skill in the field of expertise.
• Ability to exercise discretion and judgment.

Preferred Qualifications, Capabilities, and Skills:

• University degree in Economics, Finance, or equivalent work experience.
• Experience in a customer service role, preferably in financial services.
• Excellent communication skills.
• Empathetic problem solver with a passion for learning.

Additional Information:

• Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)
• Work Setup: Full Time Onsite

As a Vice President or an Executive Director CEEMEA Cash Equities Trader in Global Equities you will work in coordination with our capital markets professionals to help issuers access the equity markets as a top-tier equity underwriter.

EMEA Cash Equities provides risk and agency-trading capabilities to global clients executing in EMEA-listed stocks, across 3 execution channels: Single Stock, Program Trading, and Electronic Client Services. We have traders in London, Johannesburg, Riyadh.

Job responsibilities

• Provision of principal and agency execution capabilities for both domestic and international clients
• Taking and managing risk across local Emerging markets
• Collaborating proactively with the wider Emerging Markets traders in London, Johannesburg, Dubai and Riyadh
• Building and maintaining relationships with clients trading in these markets.

Required qualifications, capabilities, and skills

• Experience trading in Emerging markets
• Deep existing client relationships
• Proven trading track record of trading profitability
• Organizational and time management skills

As a Project Manager within the Business Support Management group, you will partner with BSM Leadership and the Centers of Excellence to support Global BSM initiatives and their respective change management needs. You will have the opportunity to leverage your exceptional promote and energy, data fluency, and interpersonal skills to gather critical information and present it clearly.

Job responsibilities:

• Partner with leadership on a broad range of projects and initiatives of varying complexity inclusive of project tracking, process flows, leading focus groups and training programs, communicating status updates, and escalating issues when appropriate.

• Contribute to the implementation of project management best practices, project standards, and procedures including development and maintenance of Standing Operating Procedures

• Work closely with senior leadership on capacity/utilization reviews and detailed tracking of headcount positions and requisitions

• Analyze data and offer actionable insights to leadership, identify data hygiene issues and define data cleansing actions items for managers, and monitor accurate execution of data corrections

• Partnership with in-region stakeholders, aggregate business data from multiple sources, and develop effective periodic business update materials, scorecard reviews, and presentations on demand. Assist with data analysis and Key Performance Indicators (KPI).

• Assist with execution of innovative opportunities and track progress.

• Plan, coordinate, and execute internal meetings and off-sites (e.g., All Hands team meetings).

• Assist with various People Agenda programs (e.g., coordinate recognition programs and new hire training).

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent.
• Minimum of 5 years of experience in project and/or operational roles
• Proven track record in successful business management and/or project management.
• Ability to thoroughly understand business systems data and relate it effectively to operations and strategies.
• Strong problem-solving and analytical skills, capable of translating findings into meaningful business insights.
• Advanced presentation skills and proficiency in Microsoft Office Suite, particularly MS Excel and PowerPoint PitchPro.
• Excellent communication, interpersonal, and change management skills.
• Self-starter with strong organizational skills, capable of operating independently and prioritizing effectively.
• Collaborative mindset, recognizing accomplishments and participating effectively in cross-functional teams.
• Adaptability to new technologies and a willingness to learn. Comfortable leading initiatives or supporting broader team efforts.

• Must be willing and able to work onsite full-time, including night shifts

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in theYou are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource (HR) Policies and Guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

As the Quality Control Manager within the WLS Dealer Services LOB, you will be tasked with performing quality reviews and reporting. The reviews will be across various functional teams and comprise difficult, complex, or multilayered deals and transactions.

Job Responsibilities:

• Develop reporting tools for the Quality Control team.
• Perform reviews of customer files and transactions against pre-established criteria for quality control.
• Enter information accurately in quality system of record for tracking and reporting.
• Ensure all quality-related requests are completed within service level agreement (SLA). Ensure testing job aids and procedures are kept current.
• Follows documented quality policies and procedures.
• Identify and escalate error trending for training/coaching opportunities.
• Develop documentation of results and activity, which can include the preparation of standard reports, process updates, and issue logs and tracking. Develop a strong knowledge of the Operational processes.
• Collaborate with fellow Quality Managers and Analysts to determine best practices.
• Provide feedback to processor regarding errors.
• Participate in quality related projects, control testing which includes control walk through discussion and sample gathering, departmental projects as assigned.

Required qualifications, skills and capabilities

• Detail oriented with ability to work independently.
• Proactive/self-motivated including ability to work with moderate supervision.
• Strong organizational and multi-tasking skills with demonstrated ability to manage expectations.
• Ability to deliver on projects and tasks with competing priorities.
• Excellent written and verbal communication skills. Excellent computer skills; proficiency in MS Excel, Alteryx, SQL.
• Problem solving/Analytical skills – critical thinking.
• Ability to manage and research on projects as needed. Ability to work in a team environment. Ability to partner with colleagues and develop positive working relationships for sharing risk identification & resolution practices.

Preferred qualifications, skills and capabilities

• Quality Analyst/Business Analyst experience (preferred)
• Knowledge of Floor Plan lending (preferred)
• Knowledge of the Datascan System (preferred)

Join our Global Wealth Management team and play a crucial role in ensuring compliance with IRS tax certification requirements. Unlock your potential by collaborating with key stakeholders and contributing to tax-related project deliverables.

As a Tax Form Validation Associate in the Global Wealth Management team, you will ensure global conformity with IRS regulations for the Private Bank. You will work closely with internal stakeholders to validate US tax forms and oversee tax-related project deliverables.

Job Responsibilities:

• Review and validate tax forms, self-certification forms, and client documentation to ensure proper tax documentation.
• Ensure compliance with supporting documentation for tax form-related matters.
• Analyze client tax information across various systems, supporting data accuracy and completeness.
• Collaborate with team members in Manila and the United States to meet common goals and deadlines.
• Self-direct and manage personal tasks and deadlines.

Required qualifications, capabilities, and skills:

• Knowledge of IRS requirements, focusing on tax documentation and due diligence rules.
• Undergraduate degree in accounting, finance, economics, or related field.
• Highly organized and detail-oriented with strong analytical skills.
• Excellent written and verbal communication skills.
• Proficient computer skills, especially in Microsoft Office tools: Excel, PowerPoint, and Word.
• Ability to work US hours during training and extended hours during high-volume periods.

Preferred qualifications, capabilities, and skills:

• Advanced degree in accounting, finance, economics, or related field.
• Flexibility in handling different tasks and understanding varied circumstances.
• Ability to work independently and influence others effectively.

Job Summary:
As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic advice and consultation. You will partner with internal teams to develop and implement business plans that meet and exceed client expectations, ensuring compliance with risk policies and practices.

Job Responsibilities:

• Service a portfolio of large corporate or financial institution clients.
• Provide advice and consultation on decision-making as a key advisor to the client.
• Act as a proactive partner, assessing client satisfaction and identifying service improvement opportunities.
• Identify and address product/service gaps, leveraging Treasury Services capabilities.
• Partner with internal teams to develop strategic and tactical business plans.
• Recommend and participate in product enhancements and service delivery plans.
• Meet with clients periodically to stay appraised of their needs.
• Work closely with internal partners to identify areas for improvement and efficiency.
• Advocate on behalf of clients to provide an exceptional service experience.
• Ensure client's compliance with risk policies and educate clients on risk/legal requirements.
• Serve as the primary contact for strategic account issues.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly and confidently.
• Effective time management in a fast-paced environment.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision-making and risk evaluation.
• Flexibility with working hours and use of virtual connectivity tools.

Preferred Qualifications, Capabilities, and Skills:

• Experience in client service within the financial industry.
• Strong analytical skills to assess client needs and service satisfaction.
• Ability to lead and influence cross-functional teams.
• Proficiency in virtual connectivity tools and technology platforms.

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 month passed.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.