Client Contact Center – Loan Servicing Supervisor jobs at Jpmorgan in Philippines, Quezon City
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Philippines
Quezon City
115 jobs found
07.09.2024
JPM
JPMorgan Client Contact Center – Loan Servicing Supervisor Philippines, Quezon City
Drive high level of service and client experience with the team. Support BAU and assist the manager in resolving complex process queries, escalations, client complaints and operational challenges. Function as...
Handle inbound calls from internal clients. Provide high quality, professional service with emphasis on one call resolution. Analyze and interpret transactions, statements, and loan documents in order to provide resolution...
Handle inbound calls from internal clients. Provide high quality, professional service with emphasis on one call resolution. Provide Client Service Support on payment and draw request, processing information and instructions...
Executes on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business. Makes informed business decisions using your skill set, subject matter...
Provide coaching and feedback to team members and team leaders and ensure all key performance indicators are exceeded. Handle and resolve escalations from external and internal parties. Review and implement...
Readiness in conducting Account maintenance - set-up, amendment and closure of accounts in the reconciliations database. Data validation - reviews completeness, accuracy and timeliness of data feeds for reconciliations. Exceptions...
Operate day to day operation of a fund or funds within Bank Loans , including trade booking, cash, positions and market value reconciliations, break research and resolution and client issue...
Drive high level of service and client experience with the team. Support BAU and assist the manager in resolving complex process queries, escalations, client complaints and operational challenges. Function as...
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