Client Service Delivery Associate - Migration Support jobs at Jpmorgan in Philippines, Cebu City
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Company (1)
Job type
Job categories
Job title (1)
Philippines
Cebu City
155 jobs found
24.06.2024
JPM
JPMorgan Client Service Delivery Associate - Migration Support Philippines, Cebu City
Monitoring of the group mailbox and assignment of email inquiries that require investigation. Review of accuracy and timeliness of client email responses. Support the development and maintenance of policies, procedures,...
Being proactive in identifying problems and themes. Create a repertoire/cadence with follow-ups and issue escalations; recommend/implement service enhancements where appropriate. Start interacting with other teams to collaborate and problem-solve; be...
Key advisor to the client, providing advice and consultation on decision making. Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues. Identifies...
Provide first level contact and resolution to JPMC merchants via email. Track and disposition all incoming email work items. Identify emails requiring second level support and reoute to the appropriate...
Works in a call center environment that requires 100% phone-based customer interaction. Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers. Communicate with customers in a...
Manage crisis-level events efficiently from beginning to end, including assessment and communication of impact to internal and external clients. Engage in a variety of ad-hoc duties advocating on behalf of...
Efficiently manage crisis-level events from beginning to end, including assessment and communication of impact to internal and external clients. Engage in a variety of ad-hoc duties advocating on behalf of...
Monitoring of the group mailbox and assignment of email inquiries that require investigation. Review of accuracy and timeliness of client email responses. Support the development and maintenance of policies, procedures,...
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