Technology Support Lead jobs at Jpmorgan in Mexico, Mexico City

As a Cash Operations Executive Director you will lead the operational functions related to settling payments within Latin America, where JPM has a significant presence in Argentina, Brazil, Chile, Colombia, and Mexico, as well as in the Buenos Aires Corporate Center. The LATAM Payments team supports the following sub-LOBs within the Payments organization: Cash, Trade, Cash Account Management, and Regulatory Operations.

Job responsibilities:

• Lead operational oversight of Latin America Payments Operations and ensure all service level agreements (SLA) and performance metrics are met.
• Partner with Product, Technology, Operations, Service, Risk, Compliance, and all JPM’s lines of business to deliver the business strategy and manage significant risks to the firm.
• Manage projects to deliver high levels of automation (above 98.5% straight-through processing) and data analytics to enable scalable and resilient processing.
• Set the long-term operating model for the evolving Payment business and innovative landscape of products that JPM is actively developing.
• Engage with product owners of the Clearing and Payments businesses to ensure current and future needs of the business are met.
• Maintain a strong regional network to understand and support the needs of all key stakeholders.
• Develop and maintain a robust controls environment that will protect our clients, the firm, and our employees.
• Represent JPM in multiple regulatory engagements from an Operations standpoint, including regulatory exams and periodic update meetings.
• Develop and maintain subject matter expertise around payments processes and applications.
• Develop policies, procedures, performance objectives, and standards that are aligned to
• Position requires 24x7 operational leadership oversight with some after-hours work via remote access and mobile phone.
• Position requires heavy interaction with the controls team, servicing teams, product teams, technology teams, and other support function teams to ensure a strong business flow across multiple functions and multiple products.

Required qualifications, capabilities, and skills:

• Fluent in Spanish and English language
• Overall 12+ years of experience leading large organizations in similar industries or functions with strong working knowledge of the Payments businesses operations
• Excellent leadership and people management capabilities to effectively lead organizations through change and transformation.
• Excellent communication skills and interpersonal skills to be able to communicate internally and externally and at all levels. Proven ability to build effective relationships with internal and external stakeholders.
• Experience of working and partnering with risk, audit, and compliance to ensure that overall organizational objectives are met.
• Strong project management and analytical skills.
• Knowledge of MS Excel, PowerPoint, and Word.

Job Profile:

Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Senior Home Lending Advisor in Chase Home Lending, you will join a motivated team dedicated to guiding clients to fulfilling the dream of homeownership.

Job responsibilities

• Coaches and mentors the branch team by providing training on products and services.
• Works together with bankers, meets with their customers and introduces new clients to bankers for additional products and services.
• Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
• Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships
• Builds role as the internal and external mortgage expert and maintains good relationships with customers.
• Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent work experience in sales and/or real estate
• 3+ years of mortgage lending and proven sales experience in retail banking
• Knowledge of real estate market in local area
• Excellent written and oral communication skills
• Knowledge of FHA, VA, FNMA, and FHLMC guidelines

Preferred qualifications, capabilities, and skills

• FHA/VA sales experience
• Marketing, promoting, relationship building, and consulting skills
• Intermediate PC skills in a Windows environment

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

As a Trading Services Analyst, you'll be responsible for performing control reconciliations to verify trade positions, investigating settlements, and focusing on process re-engineering and automation.

Responsibilities:

• Upload market data to different risk management systems
• Perform reconciliations against market sources
• Perform numerous control reconciliations to verify trading positions are accurate through front office to middle office reconciliations, middle office to back office reconciliations
• Investigate and provide solutions to various queries from settlements and confirmations
• Produce management statistics
• Complete operations projects and ad hoc requests to satisfy new initiatives and operations/technology enhancements (new system implementations)

This role requires a wide variety of strengths and capabilities, including:

• Strong logical/analytical mindset, with the ability to think outside the box and challenge the status quo
• Process flow understanding, including ability to understand current flows and linkage between systems and think how the process can be improved/streamlined
• Previous experience in Finance industry (operations roles) is preferred
• Availability to work from 10 am to 8 pm
• Excellent written and oral communication skills
• VBA is a plus
• BA or BS degree preferred (either Economics or Industrial Engineer preferred)

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• [Action Required: Insert 1st bullet according to Years of Experience table]
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies

As a member of our Infrastructure Support group, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally.

Job responsibilities

• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.
• Support Line of Business application developing teams with Application SDLC and Infrastructure demands.
• Engage with tools and operations teams to address failure patterns and incidents in Infrastructure Components such as OS and Storage systems
• Develop automation tools for efficient, noiseless alerting, toil, and technical debt
• Conduct performance tests, document and/or identify application optimizations.
• Align and support regulatory requirements.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience.
• Understanding of infrastructure architecture including distributed servers, storage, network, database and application components.
• Extensive knowledge in administering, cisco data center/enterprise routers/switches, LAN/WAN networks
• Extensive knowledge in administering, troubleshooting & upgrading Linux Redhat and Windows Server systems.
• Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work.
• Knowledge with backups and restore, SAN and NAS management, Virtual Infrastructure.
• Experience in working with automation tools like Ansible, Puppet, Python, Bash, Powershell etc.
• Working proficiency in Incident/Problem/Change management process and procedures.
• Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.
• Knowledge of industry-wide technology trends, automation tools and best practices.
• Experience of working in Agile Methodology.
• Strong interpersonal communication skills and ability to work well in a diverse environment
• Fluent in English

Preferred qualifications, capabilities, and skills

• Experience in using industry standard monitoring tools (Splunk, ELK, Prometheus, Grafana etc.).
• Certification in CCNA R&S, CCPN R&S, CCNA Voice, CCNA Wireless, or relevant experience.
• Experience in using Continuous Integration and Continuous Deployment tools. Build and Release skills using Jenkins, Maven, Git, etc.
• Experience in Observability tools: Splunk, Grafana or similar.
• Experience in Project management.