Client Onboarding Specialist jobs at Jpmorgan in Japan, Tokyo

Job Summary:

As a Compliance Officer in South Africa, reporting to and supporting the Head of Compliance for Sub-Sahara Africa, Israel, and Mauritius based in Johannesburg, you will play a key advisory role in JSE and Over the Counter regulations. We are seeking a seasoned Global Markets Compliance professional who meets the qualification requirements across the JSE markets. You will collaborate effectively with Line of Business (LOB) and global/regional Compliance teams, including Internal Audit, Operational Risk, and other Control functions. This role demands strong expertise in compliance risk management and knowledge of the applicable regulatory landscape in the financial services sector.
In this role, you will provide comprehensive compliance coverage across multiple areas, serving as the team's subject matter expert for specific regulations including the Banks Act, Conduct Standard for Banks, Financial Markets Act, Financial Markets Regulations, Financial Sector Regulations Act, FAIS Act, Financial Intelligence Centre Act, and JSE Rules and Directives. You will execute core practices such as governance and oversight, regulatory management, regulator engagements, policies and procedures, training and awareness, monitoring and testing, issue management, risk assessment and reporting, and risk control self-assessment. Experience in dealing with key regulators is essential, and participation in industry associations and forums will be advantageous.

Job Responsibilities:

• Provide comprehensive compliance coverage across multiple areas, serving as the team's subject matter expert for specific regulations.
• Execute core practices: governance and oversight, regulatory management, regulator engagements, policies and procedures, training and awareness, monitoring and testing, issue management, risk assessment and reporting, and risk control self-assessment.
• Develop compliance risk management plans (CRMPs), maintain regulatory inventories, and process JSE, ODP, and FSP registrations for regulated roles.
• Conduct analysis to identify major issues and actionable opportunities, design solutions, and quantify financial impact.
• Develop presentations for management, stakeholders, and regulators to communicate issues, recommendations, and initiative status.
• Identify potential concerns and control issues, determine root causes, and ensure stakeholders implement corrective actions.
• Conduct ongoing compliance monitoring activities, participate in special projects, and conduct investigations on suspicious activity and/or market abuse.
• Challenge the status quo by providing critical thinking and decision-making capabilities to identify problems and propose solutions.
• Prepare advice and guidance on regulatory and firm policy issues, and alert management on any risk.
• Participate in industry forums, report regulatory developments to relevant committees, and support strong regulatory relationships.
• Provide real-time regulatory advice and decisions in high-pressure situations.

Required Qualifications, Capabilities, and Skills:

• Derivatives product module (SAIFM)
• Bond product module (SAIFM)
• Introduction to Financial Markets (SAIFM)
• Regulations & Ethics of South African Markets (SAIFM)
• Strong understanding of Markets Products
• Demonstrated ability to partner with stakeholders on projects.
• Strong written and oral executive-level communication skills.
• Experience with risk and controls.
• Detail-oriented with high attention to detail and quality in work products.
• Excellent analytical skills.
• Bachelor's degree with professional certification, with a minimum of 5 years of compliance or related risk management experience.

Preferred Qualifications, Capabilities, and Skills:

• Experience in dealing with key regulators.
• Participation in industry associations and forums.
• Strong expertise in compliance risk management.
• Knowledge of the applicable regulatory landscape in the financial services sector.

As an Associate in the Client Reporting team in Asset Management, you will play a key role in managing complicated client requests. You will take part to develop and implement progressive automation strategy. Also, you will be responsible for identifying opportunities and challenges, as well as finding creative and pragmatic solutions and delivering results promptly for our clients. You are also expected to have a good understanding of the local requirements of the industry and clients.

Job Responsibilities:

• Consolidate the book of work from various internal partners including: Marketing, Investment Specialists, Operations, and Client Services into a centralized Center of Excellence for Reporting and Publishing
• Review and revamp existing process to achieve efficiencies ie Python automation
• Structure proper documentation on an ongoing basis. Ensure a high and consistent standard of quality deliverables to our clients
• Partner with key regional stakeholders, including Investment Desks, Technology, Portfolio Analysis Group, Marketing and Operations to drive client satisfaction and a consistent client experience

Required qualifications, capabilities and skills:

• Excellent writing skills in Japanese & English; fluent spoken Japanese & English
• Sensitivity to different cultures and working styles; ability to navigate seamlessly both across countries within APAC, and with the wider global organization
• Confidence to work directly with stakeholders at all levels
• Outstanding accuracy and attention to detail; strong numeracy
• Ability to work under pressure, and with flexibility, to meet tight deadlines
• Microsoft Word, PowerPoint, Excel and Outlook skills (intermediate/advanced)
• University degree

Preferred qualifications, capabilities and skills:

• Experience with change management
• High interest in automation

As a Client Operations Associate in Agency Securities Finance Operations, you will be instrumental in building strong client relationships and ensuring consistent service quality. You will collaborate with partners across our Commercial & Investment Bank to enhance client-centricity and overall service excellence. Your role involves providing equity and fixed income securities to broker dealers, facilitating their trading strategies. With access to 5 trading desks globally, you will be part of a team offering 24-hour service in 37 different markets.

Job Responsibilities

• Manage Agency Securities Finance Clients effectively
• Represent the Client within JPMorgan to ensure alignment with specific program parameters and reporting requirements
• Represent JPMorgan agency lending’s service delivery to the client
• Act as the primary entry point for client inquiries, concerns, and requests
• Promote escalation of client service delivery issues to relevant internal JPMorgan parties for timely resolution
• Participate in regular internal non-lending specific JPM client virtual team or health check meetings as required
• Collaborate with Securities Lending Onboarding for incremental on-boarding and off-boarding, ensuring timely and accurate updates
• Lead client training sessions on-site and online related to JPMorgan Access, promoting full self-service
• Produce Client Performance decks, including executive summary, commentary, charts, graphs, and benchmarking data
• Prepare client reporting to ensure alignment with client deliverables and expectations

Required qualifications, capabilities and skills

• Sound knowledge of Global Financial Markets
• Minimum 5 years of client facing experience
• Proven track record in a busy / dynamic operations environment with an ability to work under pressure and to strict deadlines
• Good understanding of Microsoft Excel
• A strong controls focus
• Fluency in English and Japanese is required both speaking and written

Preferred qualifications, capabilities and skills

• Experience in Securities Lending, Collateral Management, Settlements or Trade Support/Middle Office roles
• Exposure to digital tools such as Alteryx, Xceptor, Tableau and Python
• Understanding of the workflows of a custodian
• Bachelor degree or above preferred

As a Client Services Associate, you will serve as the first point of contact for all post trade activities for the Global Custody business. This includes trade, cash, foreign exchange and asset servicing activities. You will provide a world-class service experience at every client touch point in the industry through measurable and proven service performance. As part of continuous improvement, you will also help the business identify client trends and streamline operational workflows through data analysis via financial technology tools and digital software.

Job responsibilities:

• Take care of the end to end query resolution raised by clients, which will include, but not be limited to Settlements and Corporate Actions, Tax and Income; this will involve detailed discussions/handholding with operations on processes and actions to be taken therein.
• Build relationships with clients to learn client behavior and requirements.
• Based on the client transactional data, you will identify client trends and behaviors, identifying key operational risk and control metrics, and contributing to the presentation of operational data metrics to the Custody business stakeholders as well as external client interactions.
• Drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate.
• Identify Service Requests and Service Delivery Issues for Client Services Account Managers to address; as well as any daily activities that may impact client satisfaction.
• Provide daily updates to clients through email and phone calls
• Attend client meetings and calls with Client Services Account Managers
• Monitor and provide resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact

Required qualifications, capabilities, and skills:

• Professional working proficiency in Japanese and English language
• Bachelor’s Degree in Finance, Economics, Business, or relevant disciplines
• Strong focus in client service management, communication and delivery
• Effective communication and presentation skills
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Strong problem solving skills including taking the initiative to drive change and enhance controls
• Must have a control focused agenda, and a thorough grasp of program/project risk.
• Proactive in identifying and escalating issues
• Anticipate issues and proactively take initiatives to ensure results
• Self-starter and ability to learn quickly

Preferred qualifications, capabilities, and skills:

• At least 5 years of experience in Trade Management/Cash/Asset Servicing at a Custodian or Prime Broker with a focus on client service and operation
• Strong financial markets product knowledge and grasp of the transaction lifecycle in Custody
• Extensive knowledge of financial markets and instruments, both domestic and global is an advantage
• Comprehensive knowledge of Global markets

Job summary:

As a Quantitative Developer, Associate or Vice President in Quantitative Research Rates team, you will be providing modelling solutions to the Rates business. Your work will combine classical quant finance with solid software engineering to deliver best-in-class models to the trading desk.

Job responsibilities:

• Develop advanced analytical and risk management models and capability
• Implement these models in our quant library and trading/risk platforms, carrying out testing and writing documentation
• Deliver these models to production
• Work closely with traders and wider quant team to solve problems and identify opportunities

Required qualifications, capabilities, and skills:

• You have experience in a front-office derivatives trading environment;
• You have outstanding analytical and problem-solving abilities
• You demonstrate good written and oral communication;
• You demonstrate strong coding and software engineering skills with a passion for technical excellence
• You have professional Python/C++ development experience
• You demonstrate exposure to derivatives pricing theory and standard model

Preferred qualifications, capabilities, and skills:

• Deep understanding of derivatives pricing theory and standard model;
• Experience with SecDB / Beacon (or similar)

As a Japan Client Onboarding Management Associate within the Asset Management team, you will manage and coordinate new account onboarding for J.P. Morgan-sponsored funds and institutional client mandates. You will handle lifecycle events, account-related projects, and support regulatory-driven programs. Your role will involve engaging with key stakeholders, managing project work streams, and ensuring seamless client experiences. You will also contribute to strategic projects to enhance controls and improve service delivery.

In this role, you will collaborate with various teams, including Investment Desks, Product Development, Compliance, and Technology, to deliver innovative solutions and operating models. You will play a crucial role in developing best practice standards and consistency across the global team, ensuring that our services meet the highest standards of excellence.

Job Responsibilities:

• Engage key stakeholders and manage project work streams to support initiative implementation.
• Chair regular meetings, document actions, and track progress to completion.
• Translate business requirements into project plans and process flows.
• Provide effective communication and status reporting to stakeholders.
• Identify and mitigate risk and control issues.
• Collaborate to resolve challenges and escalate issues as needed.
• Develop strategic and scalable end-to-end operating models.
• Review and maintain functional procedures and project management tools.
• Identify and implement process improvements.
• Support the global team in developing best practice standards.

Required Qualifications, Capabilities, and Skills:

• At least 3 years of experience in Asset Management or relevant Investment Banking.
• Strong verbal, written, and interpersonal communication skills in English and Japanese.
• Excellent time management skills.
• Proficiency in MS Office, including Excel, Word, and PowerPoint.
• Self-motivated and delivery-focused, able to work independently.
• Strong interpersonal skills and ability to build relationships with stakeholders.
• Team player with a positive attitude and high performance in demanding situations.

Preferred Qualifications, Capabilities, and Skills:

• Solid financial product knowledge, including Equity, Fixed Income, Currency, Derivatives, and Funds Investment.
• Trade flow knowledge from event inception to operational settlement.
• Understanding of Fund Accounting, Transfer Agency, and Custody.
• Project Management experience with the ability to manage initiatives concurrently.
• Experience in account onboarding process in Japan Investment Trust and/or Japan Pension scheme at trust banks.

Job responsibilities

• Complete maintenance requests in prompt manner
• Collaborate with other teams across the organization
• Ensurethat client maintenance tasks are executed efficiently and promptly
• Engage internal parties depending on clients’ inquiry
• Identify potential risks and voicing out possibility
• Manage client expectations/ demands and facilitate required actions to completion

Required qualifications, capabilities, and skills

• Demonstrates a strong ambition to build a career in the financial industry, with a particular interest in the payments ecosystem. (This includes, but is not limited to, areas such as transaction banking, cash management, corporate finance, consulting, Fintech solutions, eCommerce business, and merchant acquiring)
• Proficient in both Japanese and English, with strong skills in written and spoken communication, and adept at managing expectations effectively
• Exhibits a keen sensitivity to and interest in the details related to documentation, products, and client demands and needs
• Takes ownership and responsibility, values teamwork, and positions oneself as an integral part of the larger team, collaborating effectively with other members to achieve departmental and team objectives and targets

Preferred qualifications, capabilities, and skills

• Minimum 2 years of experience in the financial industry, including banking, securities, or insurance
• Basic knowledge on cash management, international and/or domestic clearing
• Knowledge of file formats and data integration methods
• Familiarity with ERP (Enterprise Resource Planning) and TMS (Treasury Management Systems)
• Project management experience and/or skills
• Experience on utilizing digital solutions