Product Manager - Merchant Services jobs at Jpmorgan in India, Mumbai

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Software Engineering concepts and proficient applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability.
• Experience in developing, debugging, and maintaining code in a large corporate environment.
• Proficient in coding in Python.
• NodeJS, React for UI development.
• Databases (Eg: CockroachDB, PostgreSQL)
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence tools, etc.)

Preferred qualifications, capabilities, and skills

• Django/Flask/Fast API Framework for Python
• Messaging service (Eg: Kafka/RabbitMQ or any other messaging queue).
• MongoDB and Ops Manager
• Exposure to cloud technologies

Job summary:

As the TS Product Manager (ED/VP Level), you will be responsible for managing the India Domestic Core & Emerging Payment Rails including Payments/Receivables/Channels/Value added services for JPM India’s corporate clients across various market segments including the large Local corporate, subsidiaries of Multinational Corporate relationships across the globe and Non-Banking Financial Institutions (NBFI). You will serve as the voice of the market guiding product evolution & growth engaging with multiple local and regional as well as industry stakeholders.

Business Ownership

• Be on top of business drivers & Revenues
• Articulate & execute against market opportunities with proper prioritization of expansion/evolution/modernization of domestic payment products
• Own the local go to market strategy ensuring market readiness of product releases and accounting for product commercialization.
• Have the ability to present Transaction Services’ capability/roadmap/vision for Senior Management

New Products and Projects Delivery

• Have the ability to manage multiple projects and getting the right mix of application design and technology to deliver the product within timelines
• Work with local and regional stakeholders for Product approvals/Change Managements
• Work with regional product and technology for prioritization and planning for product enhancements
• Identify strategic partnerships with Fintechs/partner banks and work towards onboarding of new partners
• Have the ability to prepare clear Business Requirements documentation and system design, development and implementation
• Have the ability to innovate and come up with tactical solutions that can help reduce time to market
• Work with local technology partners on bespoke solutions for clients

Partnership with Sales/Relationship teams

• Participate in key client pitches, in partnership with the Relationship and Sales team
• Have an ability to prepare compelling pitch books for client presentations with the knowledge of TS capabilities

Operations & Network management

• Have the ability to review Standard Operating Procedures to ascertain they meet the Product requirements
• Work closely with Partner Banks and Vendors for day to day delivery
• Undertake assessments of payment system memberships

Track Regulatory and Market developments

• Track all Regulatory circulars/announcements and evaluate impact to Product/processes
• Maintain harmonious relationships with key regulators/clearing house and advocate future looking updates/client use cases
• Ensure stringent compliance with all rules and regulations impacting the product portfolio
• Track market developments and conduct peer bank benchmarking to help in planning future product roadmap

Stakeholder management

• Liaise with various Regional/Global teams and act as a Subject Matter Expert for India capabilities
• Partner Control teams to ensure Product/operations/Technology are well aligned on an ongoing basis
• Build and maintain relationships with key partners/stakeholders for Build & Commercialization of TS products

Required qualifications, capabilities and skills:

• Sound understanding of Payment rails in India – NEFT/RTGS/NACH/Cheques as well as IMPS/UPI

Preferred qualifications, capabilities and skills:

• Prior experience in Transaction Banking Product/Techno-functional roles with track record of working on complex projects preferred

Job Summary:

As an Associate in the Senior Country Business Manager (SCBM)/ COO Office, you will require to have an understanding of financial and operational governance, risk management, and strategic planning to support the CEO/SCO and other senior leaders in achieving the organization's objectives.

Job Responsibilities:

• Execute new business strategies, strategic initiatives, or platforms, aligning business and support functions (Finance, Tech, Ops, Legal, Compliance).
• Optimize 'bottom line' business performance by driving key initiatives & KPI’s
• Identify, escalate, and mitigate business risks that could impair our ability to do business, such as legal, tax, regulatory, capacity issues etc.
• Analyze financial performance, including expenses; identify productivity initiatives and drive implementation.
• Partner with the Business, Operations, and Technology in defining future workflows and implementing related technology and projects to meet evolving market requirements.
• Collaborate with relevant stakeholders (CAO functions) location driven strategy
• Maintain the location's operational strategies and ensure the smooth operation and appropriate coordination of all businesses and infrastructure functions.
• Help communicate business strategy, performance and priorities to stakeholders
• Prepare documents, materials for senior management meetings.
• Improve the client experience with local LOBs (e.g., improve onboarding, ensure cross-business client service issues are addressed and resolved in a timely manner).
• Ensure a strong understanding among local LOBs of revenue and expense goals, actual performance, client planning/prioritization, control environment, and cross-LOB gaps and opportunities.

Required Qualifications, capabilities and skills:

• Postgraduate (preferred)/Graduate degree in Business, Finance, Economics, or a related area.
• Highly motivated self-starter with excellent time management and prioritization skills.
• Ability to present well to senior and business heads.
• Strong internal relationship-building skills across a broad range of functions.
• Self-motivated, tenacious, and able to work independently.
• Excellent written and oral communication skills.
• Ability to define and deliver a strategic agenda across multiple groups.
• Strong analytical and problem-solving skills with the ability to analyze large data sets and present conclusions concisely.
• Attention to detail with a logical thought process.
• Ask questions, maintain a pro-active and problem-solving mindset with ability to identify, clearly present and implement well defined solutions
• Strong organizational and time management skills; extremely versatile; ability to prioritize requests; comfortable managing the demands of multiple deliverables running at the same time
• Enthusiastic, self-motivated and effective under pressure. Energetic and dynamic in style.

Preferred Qualifications, capabilities and skills:

• 5-6 Years of experience with minimum 2-3 years’ experience in Business Management or COO Organization (preferred).

Job Responsibilities:

• Work with the global product team to come up with a standard client offering.
• Work on developing client reporting, data feed, client dash boarding solutions, waterfall using Crystal, SSRS, Tableau and Cascade. Approach should be scalable.
• Liaise with third party technology provider, FIS, to ensure optimal use of technology.
• Support the Transfer Agency key initiatives.
• Support Sales and Client Services for client’s pitches.
• Steer and influence change within an Operations and Technology environment.
• Work on developing client reporting, data feed, client dash boarding solutions, waterfall using Crystal, SSRS, Tableau, Unqork, and Cascade. Approach should be scalable

Required qualifications, capabilities, and skills:

• B Tech/MCA/ BCOM degree and equivalent experience.
• Deep techno-functional expertise of FIS Investran & DX.
• Crystal, SSRS, Tableau, SQL and VBA skills.
• Exposure to Private Equity Reporting.
• Ability to converse with fund accountants to gather their requirements and the competence to convert the requirements into a reporting solution.
• Strong financial and analytical skill set.
• Self-starter with a proven track record in private equity fund administration

Preferred qualifications, capabilities, and skills:

• Proven verbal and written skills for updates as required to senior management including overall governance (milestone tracking and reporting, monthly and quarterly achievements) and call reports.
• Experience supporting fund administration
• Self-motivated, quick learner, comfortable with responsibility
• Strong at building relationships across teams. Ability to multi-task, dynamically prioritize workloads
• Proven good judgment, particularly with prioritizing your own workload – including managing multiple deliveries simultaneously.

Shift timing: - UK Shift