Expoint – all jobs in one place
Finding the best job has never been easier

Associate - Global Fund Services Operations Service Delivery jobs at Jpmorgan in Canada, Toronto

Discover your perfect match with Expoint. Search for job opportunities as a Associate - Global Fund Services Operations Service Delivery in Canada, Toronto and join the network of leading companies in the high tech industry, like Jpmorgan. Sign up now and find your dream job with Expoint
Company (1)
Job type
Job categories
Job title (1)
Canada
Toronto
35 jobs found
17.09.2025
JPM

JPMorgan Vice President - Global Fund Services Valuation Change Team Canada, Ontario, Toronto

Limitless High-tech career opportunities - Expoint
Description:
Job responsibilities
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
  • Complete data analysis and reconciliation to understand and explain differences between legacy and strategic pricing systems to stakeholders for help making business decisions for pricing platform adoption.
  • Analyze vendor and industry change notifications to confirm if there is any impact to the Pricing Domain.
  • Work with operational partners to gather business requirements and translate them to technology partners with appropriate documentations and workflows.
  • Provide data validation, analysis, and recommended solutions for clients.
  • Design visually compelling KPIs to communicate progress and issues targeting audiences of various levels.
  • Provide frequent, clear & structured updates for consumption by LOB stakeholders and senior steering committee.
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
  • Demonstrated ability to execute operational management and change readiness activities.
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies.
  • Strong Business Analysis skills and demonstrable experience of working across multiple projects in parallel.
  • Strong understanding of pricing across exchange traded assets and the evaluated pricing of fixed income assets.
  • Experience in supporting Application migrations from Legacy to Strategic Platforms.
  • Experience of working with External market data vendors.
  • Experience in understanding and translating client needs into strategic solutions.
  • Strong written and oral communication skills, the ability to quickly adjust messages based on different audiences and agendas.
Preferred qualifications, capabilities, and skills
  • Proficient knowledge of the product development life cycle, design, and data analytics
  • Experience of producing project reporting for management, stakeholders and sponsors.
  • Deals comfortably with ambiguity and uncertainty; is flexible and has the ability to create clarity and consensus.
  • Ability to consistently deliver results with little direct supervision and good judgement as to when to seek assistance or escalate.
  • Ability to balance and deliver upon multiple delivery requests whilst managing expectations.
  • System level knowledge of JPMorganChase or similar company reviewing current tools used by Operations, and creating requirements to streamline processes and reporting.
  • Strong PC skills (JIRA & Microsoft Suite - Outlook, PowerPoint, Excel, Word and Visio) and experience with applications such as Tableau, Alteryx, UiPath and Qlikview.
Expand
09.09.2025
JPM

JPMorgan Global Custody Tax - Product Manager Vice President Canada, Ontario, Toronto

Limitless High-tech career opportunities - Expoint
Description:

Job responsibilities
  • Monitoring and management of implementation of tax changes across the North American markets, and having primary focus in Canada. Assess impact to product and service offering to custody business locations and their respective clients. Manage appropriate internal and external communications.
  • Management of the oversight model ensuring that tax regulations and associated reporting obligations are met in each market. Review and refine the oversight model resulting from changes in market requirements and/or business structure.
  • Maintenance of relevant internal / external materials reflecting current state of local law, treaty, including entity level taxation of various types of investor
  • Management of tax information in JPMorgan’s Tax Intelligence platform
  • Working with advisors and industry participants to oversee the tax service in the local markets
  • Participate in relevant industry associations
  • Drafting of market flashes and associated policies, tax product materials, etc.
  • Collaboration with the Operations and Corporate Tax teams to assess the impact of Market & Regulatory developments on the Global Custody Tax product offering. Ensure that resultant solutions meet agreed requirements / standards.
  • Defining and implementing new and / or enhanced tax product features and functions
  • Supporting client requests that require a change to the custody tax service offering. Conduct business assessments, define / create solutions and manage the implementation.
Qualifications
  • Experience with NR4/NR4 Summary; T5, T5008 and RL18 reporting and general Canadian tax compliance, including withholding and remittance to the CRA.
  • Ability to move process change, from the definition of initial requirements through to the delivery of the end solution.
  • Significant experience working in a professional services firm, a financial services firm, and/or product management role.
  • Knowledge of Securities Taxation and the service delivered by a Custodian.
  • Demonstrated ability to think strategically with respect to product strategy and development agenda.
  • Experience working in the North American region, with specific expertise in Canada, both in terms of client engagement and Tax Authority liaison;
  • Ability to work independently in country and also effectively in a matrix organization.
  • Experience in managing and influencing key business partners and cross-functional stakeholders for the delivery of the services.
  • Excellent communication, influencing and negotiation skills with the ability to establish and communicate the Direct and Global Custody Tax strategy.
Expand
09.09.2025
JPM

JPMorgan Vice President - Global Fund Services Operation Service Deli... Canada, Ontario, Toronto

Limitless High-tech career opportunities - Expoint
Description:
As a Client Service Manager III within JPMorganChase, you will manage a diverse team to ensure high-quality service. You will interpret client needs, identify trends, and innovate solutions. Your expertise in anti-fraud strategies will protect clients and the bank. You will drive operational efficiency through strategic planning and process automation. Your skills in conflict management and stakeholder influence will foster strong relationships.
Job responsibilities
  • Lead the client service team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing your advanced conflict management skills to ensure client satisfaction.
  • Develop and implement strategic plans to enhance service center operations, leveraging your proficiency in strategic planning and process automation to drive operational efficiency.
  • Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements.
  • Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes.
Required qualifications, capabilities, and skills
  • 7+ years of experience in managing customer service teams in a financial institution, with a focus on service delivery operations.
  • Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery.
  • Advanced skills in conflict management, with experience in resolving complex client issues and complaints.
  • Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service.
Preferred qualifications, capabilities, and skills
  • Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team management skills to inspire high performance.
  • Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences.
  • Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions.
  • Experience in mentoring team members and leading projects to achieve client and business goals.
Expand
09.09.2025
JPM

JPMorgan Asset Management - Internal Client Advisor Associate Canada, Ontario, Toronto

Limitless High-tech career opportunities - Expoint
Description:
Job Description

At J.P. Morgan Asset Management, we believe investors deserve a partner they can trust to step up and deliver strong outcomes. From the largest institutional investors around the world to financial advisors around the corner, our clients rely on the power of perspective to solve their toughest challenges. Our clients trust us to manage over $3.7 trillion in assets under management, across 25 countries, to secure what matters most to the individuals, families, companies, and communities they serve. JP Morgan Asset Management Canada was established in 1982 and currently has over $42B CAD under management. We have offices in Vancouver, Toronto & Montreal and serve institutions, sub advisory clients, consultants and financial advisors across the country.

Job Summary

As an Internal Client Advisor, you will work closely with your External Client Advisor and provide field sales coverage in Montreal and surrounding areas, coordinating business development efforts, establishing key client relationships, and managing campaigns and marketing activities. You will have the opportunity to be part of a leading asset manager and contribute to the expansion of investment capabilities in the Canadian retail market.


Job Responsibilities

  • Proactively identifying new business opportunities by completing ongoing screens to assess our competitive positioning/advantages and staying abreast of current manager searches
  • Developing and completing presentations for client and prospect meetings. Maximizing focus on prospecting, pitching and closing sales by owning certain parts of the sales process (legal, operational, marketing, etc.)
  • Participating in and working with Client Advisor to prep for client meetings – both for new business opportunities and ongoing due diligence with clients
  • Conducting research and bringing proactive ideas to the forefront for client and prospect firms
  • Building relationships with and leveraging shared resources across Funds Management and the Portfolio Management teams to communicate and relay sales and market intelligence
  • Providing Client Advisors and clients with analysis of the competitive landscape through use of analytical tools
  • Coordinating information with Client Portfolio Managers for meeting preparation, client agendas, discussing client issues and gathering follow-up information
  • Help coordinate & execute client events, roadshows, due diligence meetings, etc.
  • Serve as primary point of contact for routine client needs and requests

Required Qualifications, capabilities and skills

  • Excellent presentation skills – possess an ability to clearly present competitive analyses and material to clients and prospects
  • Exceptional analytical skills – Strong Capital Markets Acumen & ability to analyze JPMorgan’s and the competition’s products and performance
  • Effective communication skills as evidenced through presentations and client interaction on the phone and in meetings
  • Resource Skills – demonstrate a command on how to find information and data in the firm by developing a strong network
  • Bilingual: French

Preferred Qualifications, capabilities and skills :

  • 2-5 years of relevant work experience
  • CIM, CIMA, CFA preferred

Rôle de conseiller client interne

Chez J.P. Morgan Asset Management, nous croyons que les investisseurs méritent un partenaire auquel ils peuvent faire confiance pour performer et obtenir de solides résultats. Qu’il s’agisse des plus grands investisseurs institutionnels du monde ou des conseillers financiers à l’horizon, nos clients comptent sur le pouvoir de la perspective pour surmonter leurs défis les plus difficiles. Nos clients nous font confiance pour gérer plus de 2,7 billions de dollars d’actifs sous gestion, dans 25 pays, afin de garantir ce qui compte le plus pour les personnes, les familles, les entreprises et les communautés qu’ils desservent. JP Morgan Asset Management Canada a été fondée en 1982 et gère actuellement plus de 34 milliards de dollars canadiens. Nous avons des bureaux à Vancouver, Toronto et Montréal et desservons des institutions, des sous-clients des services-conseils, des consultants et des conseillers financiers partout au pays.

Sommaire du poste

En tant que conseiller client interne, vous travaillerez en étroite collaboration avec votre conseiller client externe et vous assurerez la couverture des ventes sur le terrain à Montréal et dans les environs, en coordonnant les efforts de développement des affaires, en établissant des relations avec les clients clés et en gérant les campagnes et les activités de marketing. Vous aurez l’occasion de faire partie d’un gestionnaire d’actifs de premier plan et de contribuer à l’expansion des capacités d’investissement sur le marché de vente au détail canadien. Responsabilités inhérentes au poste

  • Cerner de façon proactive de nouvelles occasions d’affaires en effectuant des examens continus pour évaluer notre positionnement et nos avantages concurrentiels et rester au courant des recherches de gestionnaires actuelles
  • Élaborer et effectuer des présentations pour les réunions avec les clients actuels et potentiels. Maximiser l’accent mis sur la prospection, la présentation et la conclusion de ventes en assumant la responsabilité de certaines parties du processus de vente (juridique, opérationnelle, marketing, etc.)
  • Participer aux réunions avec les clients et collaborer avec le conseiller client pour les préparer, tant pour les nouvelles occasions d’affaires que pour la diligence raisonnable continue avec les clients.
  • Mener des recherches et mettre des idées proactives à l’avant-plan pour les entreprises clientes et clientes potentielles
  • Établir des relations avec les équipes de gestion de fonds et de gestion de portefeuille et tirer parti des ressources partagées pour communiquer et transmettre les informations sur les ventes et le marché
  • Fournir aux conseillers et aux clients une analyse du paysage concurrentiel par l’utilisation d’outils d’analyse
  • Coordonner l’information avec les gestionnaires de portefeuille de clients pour la préparation des réunions, l’ordre du jour des clients, la discussion des problèmes des clients et la collecte d’informations de suivi
  • Aider à coordonner et à exécuter les événements pour les clients, les tournées de présentation, les réunions de diligence raisonnable, etc.
  • Servir de point de contact principal pour les besoins et les demandes courants des clients

Qualifications, capacités et compétences requises

  • Excellentes aptitudes pour la réalisation de présentations – capacité de présenter clairement aux clients actuels et potentiels des analyses et du matériel sur la concurrence
  • Aptitudes exceptionnelles pour l’analyse – capacité d’analyser les produits et le rendement de JP Morgan et de la concurrence
  • Aptitudes efficaces pour la communication, démontrées dans le cadre des présentations et des interactions avec les clients au téléphone et lors de réunions
  • Compétences en matière de ressources – maîtrisez la façon de trouver des informations et des données dans l’entreprise en développant un réseau solide
  • Connaissance approfondie des applications technologiques comme la suite Microsoft Office
  • Grand souci du détail et sens de l’organisation. Capacité d’exécuter plusieurs projets simultanément
  • Perspicacité aiguë des marchés financiers
  • Capacité d’exceller dans un milieu au rythme rapide

Qualifications, capacités et compétences souhaitées :

  • De deux à cinq ans d’expérience de travail pertinente
  • CIM, CIMA, CFA de préférence
Expand
09.09.2025
JPM

JPMorgan Payments - Mid Market Account Executive Sr Associate Canada, Ontario, Toronto

Limitless High-tech career opportunities - Expoint
Description:


As an EMEA Client Service and Onboarding Associate within the Global Corporate Bank, you will oversee the onboarding and setup of core cash management services for our regional clients. You will manage the entire implementation process, including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services. Your role involves collaborating effectively with Implementations, Sales, Product, Client Service, and various internal functional partners to ensure seamless service delivery and a high-quality client experience.

Job Responsibilities:

  • Implement cash management solutions of varying size and complexity, primarily in EMEA.
  • Oversee multiple projects, serving as the central point for both internal and external customers.
  • Partner closely with Sales, Product, Client Service, Operations, and other internal partners to ensure successful project delivery and client experience.
  • Develop project plans for each deal, incorporating the methodology used within the Project Management Team, and provide guidance to clients regarding their role within the plan.
  • Attend and host regular client meetings/calls to review the project against the plan.
  • Collaborate with internal and external parties to deliver solutions within minimum time frames.
  • Provide accurate and timely implementation statuses and escalate issues impacting client experience or target dates.
  • Support team colleagues as required.
  • Identify and communicate process gaps and improvement opportunities; own improvement initiatives and be recognized by partners as a process expert.
  • Adhere to all JPMorgan Chase department policies and procedures.
  • Attend meetings and training as required to continue development and product knowledge.

Required Qualifications, Capabilities, and Skills:

  • Experience working with corporate and/or financial institutions clients with strong client servicing skills.
  • Strong verbal, written, and interpersonal communication skills.
  • Project management skills required.
  • Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
  • Ability to work in a team environment and partner with colleagues.
  • Effective issue resolution and escalation skills.

Preferred Qualifications, Capabilities, and Skills:

  • Experience working with Treasury Services and Securities products is an advantage.
  • A second, fluently spoken European language (French, Spanish, Italian) would be beneficial.
Expand
Limitless High-tech career opportunities - Expoint
Description:
Job responsibilities
  • Helps execute product adoption, expansion, and retention activities to support a healthy customer base
  • Attends and participates in regular account meetings while keeping thorough notes to ensure accountability for customers
  • Investigates and resolves customer issues in a timely and efficient manner
  • Tracks and analyzes key metrics to measure customer success
Required qualifications, capabilities, and skills
  • 2+ years of experience or equivalent expertise in customer success or a relevant domain area
  • Strong verbal and written communication skills
  • Comfortable using technology with a willingness to learn new technological skills, programs, and tools
  • Demonstrated analytical skills and critical thinking ability
Expand
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Associate - Global Fund Services Operations Service Delivery opportunities at Jpmorgan in Canada, Toronto. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.