Payments - Latam Client Service Manager Senior Associate jobs at Jpmorgan in Brazil, São Paulo

We offer an exciting opportunity to shape the future of financial solutions in Latin America. As a Vice President in our Digital Channels team, you will lead efforts to align innovative product solutions with client needs, ensuring market relevance and compliance with regulatory requirements. Your strategic communication and analytical skills will be key in driving our success in the region.

As a Vice President in the Latin America Digital Channels team at J.P. Morgan, you will play a pivotal role in the commercialization of our digital platforms across the region. You will work collaboratively in a fast-paced environment, leveraging your expertise in product management and the payments industry to drive market and product expansion. Your understanding of market trends, client behavior, and regional nuances will be essential in aligning our strategic goals with innovative solutions. Join us in shaping the future of financial solutions and making a significant impact in Latin America.

Job Responsibilities

• Lead the commercialization strategy for digital platforms across Latin America.
• Collaborate with cross-functional teams to drive digital banking initiatives and enhance customer experience.
• Develop and implement strategies to increase platform adoption and usage.
• Monitor and analyze market trends to identify opportunities for growth and innovation.
• Ensure compliance with LATAM regulatory requirements and maintain strong relationships with regulatory bodies.
• Provide leadership and mentorship to team members, fostering a culture of innovation and excellence.
• Engage with multi-disciplinary teams across the region to build strong relationships and drive collaborative success.
• Utilize product management skills to oversee the development and enhancement of digital products.
• Understand global digital platforms and ensure local compliance and market relevance in Latin American countries.
• Develop partnerships with third-party vendors to create strategic alliances.

Required qualifications, capabilities and skills

• Minimum of 5 years of experience in digital banking or related fields.
• Proven strategic thinking and problem-solving skills.
• In-depth knowledge of the LATAM regulatory environment.
• Strong relationship skills to connect with multi-disciplinary teams across the region.
• Strong product management skills.
• Strong leadership and communication skills.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Bachelor's degree in Business, Finance, or a related field.

Preferred qualifications, capabilities and skills

• Knowledge of treasury automation processes, host-to-host connectivity solutions, client ERP systems, metrics, and analytics.
• A postgraduate degree.

Job responsibilities

• Develop new features and maintain existing ones for regional applications.
• Participate in projects and provide production support.
• Solve technical problems and propose effective solutions.
• Write secure, high-quality code; review and debug code written by others.
• Design and implement infrastructure solutions using AWS and Terraform, ensuring scalability, security, and operational efficiency.
• Contribute to a team culture that values diversity, opportunity, and respect.

Required qualifications, capabilities and skills

• Formal training or certification on Software Engineer concepts and proficient applied experience.
• Knowledge of Java, Kotlin, Spring Framework, Oracle database, Linux OS, REST APIs, and automated testing.
• Experience creating and maintaining global financial systems with low tolerance for failures, high performance, resilience, and security.
• Knowledge of AWS infrastructure and services.
• Cloud experience on AWS (including serverless components) and Kubernetes.
• Experience with Infrastructure as Code, ideally Terraform.
• Proficiency in programming languages.
• Experience working in development teams using agile methodologies.
• Strong communication skills, teamwork, and proactiveness.
• Fluent in English.

This position is ideal for professionals seeking challenges in a dynamic environment and who wish to contribute to the development of innovative technological solutions in the payments area. If you possess the qualifications and are interested in being part of a dedicated and growing team, we encourage you to apply.

Job Responsibilities:

• Review, draft, and negotiate documents related to the covered lines of business.
• Stay abreast of key regulatory agendas impacting JPMorgan's business, supporting regulators and the market innovation agenda, advising and interpreting regulations, and assessing legal risks.
• Participate in regional and global initiatives, including NBIA assessments, and the development of templates, know-how, best practices, and procedures.
• Provide support in the negotiation of facilities and deals, including lending, trade finance, supply chain finance, receivables finance, and bank guarantees.
• Support the larger banking team, when needed, with respect to other products and services, as well as various institutional matters.
• Provide legal and regulatory support in connection with the covered lines of business.

Preferred Qualifications:

• Qualified lawyer with at least 7 years of legal experience in payments, cash management, or bank regulatory, with experience in trade finance.
• Licensed attorney in Brazil.
• Fluent in English.
• Strong regulatory background.
• Strong drafting, negotiation, and legal analytical skills with attention to detail.
• Excellent communication skills, both written and oral.
• Strong interpersonal skills, team-oriented, and ability to work collaboratively with internal stakeholders.
• Ability to apply technical product knowledge and experience to complex and innovative transactions and products.
• Strong commercial focus with a solution-driven approach.
• Ability to work under pressure, prioritize, and respond to business needs and goals.
• Ability to adapt and apply legal skills in new business areas and subjects where the lawyer may not have expertise, and willingness to develop and excel beyond their comfort zone.
• Innovation mindset.

Job Responsibilities:

• Application Development:
  Design, develop, and maintain Python applications using FastAPI to power internal tools and platform initiatives focused on observability, SLOs, chaos engineering and system reliability.
• Database and Data Handling:
  Implement data-driven solutions using DynamoDB to ensure high performance and stability within our applications.
• Code Quality & Testing:
  Deliver clean, efficient, and scalable code while implementing robust unit and functional testing methodologies, code reviews, and continuous integration practices.
• Observability & Reliability:
  Contribute to the design of platforms that provide actionable insights and automated alerting/reporting on SLOs, driving a culture of reliability across the organization.
• Collaboration & Innovation:
  

Required qualifications, capabilities and skills

• Formal training or certification on software development concepts and proficient applied experience
• Proven proficiency in Python with hands-on experience using FastAPI.
• Experience working with DynamoDB or other noSQL databases in a production environment.
• Demonstrated ability to design, develop, and deploy scalable web applications.
• Strong commitment to writing clean, maintainable code supported by robust testing and CI practices.
• Excellent problem-solving skills and the ability to work effectively both independently and as part of a collaborative team.
• Strong communication skills and a continuous-improvement mindset.

Preferred qualifications, capabilities and skills

• Familiarity with GraphQL and its ecosystem.
• Experience or interest in Site Reliability Engineering (SRE) practices and principles.

In this role you will be facing different challenges such as:

You will be part of a dynamic, detail-oriented and collaborative team where:

• You’ll apply
  analytical thinking
  to support daily operations and contribute to process optimization.
• You’ll manage and interpret
  large data sets
  , requiring precision, accountability, and curiosity.
• You’ll work closely with stakeholders across regions, gaining exposure to FX operational processes, international trade documentation, and compliance standards.

And these are some of the activities you will be responsible for:

• Provide operational support for
  Foreign Exchange
  transactions, with a focus on documentation control, data validation, and adherence to internal procedures.
• Review and interpret
  international trade documents
  to support transaction processing.
• Investigate and resolve exceptions or client-related queries, taking full
  ownership from identification through resolution
  .
• Conduct data analysis and produce operational insights using
  Excel
  and
  Alteryx
  .
• Maintain accurate tracking of metrics, controls, and follow-ups through structured reports and dashboards.
• Execute process-driven tasks with
  consistency and attention to detail
  , while maintaining a
  proactive mindset
  to detect issues and suggest improvements.
• Collaborate effectively with colleagues across locations, contributing to a
  team-oriented culture
  .
• Perform quality checks to ensure accuracy and compliance.
• Adapt to a
  rotating schedule
  based on business needs and regional time zones.
• Escalate issues in a timely and transparent manner, ensuring visibility and mitigation of risks.

What do we ask for this position:

• Currently pursuing a degree in
  Economics, Business Administration, Finance
  , or a related field.
• Advanced Excel skills
  are required; experience with
  Alteryx
  is a strong plus.
• Analytical mindset
  and demonstrated ability to work with and interpret operational data.
• Understanding of
  foreign trade documentation
  is highly valued.
• Excellent
  communication skills
  in
  English and if you have Portuguese is a big plus
  , language proficiency will be evaluated during the selection process .
• Strong
  sense of ownership
  ,
  attention to detail
  , and
  reliability
  in completing daily tasks.
• Team-oriented
  , adaptable, and able to work in a fast-paced, evolving environment.
• Flexibility to work rotating shifts
  and adjust to changing business needs.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

• Generous vacation, exam, and parental leave.
• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and
• for you and your family, including domestic​ partners.
• which provides personal and confidential advisory on psychological, financial, and legal matters.

As a Transaction Execution Management Senior Associate within the Credit Products Delivery team, you will deliver best-in-class documentation for Global Corporate Bank and Commercial Banking clients. You will manage the end-to-end deal execution process, maintain oversight over the closing process, and review and negotiate legal documentation. You will liaise with internal and external counsel, suggest solutions for stakeholders, and manage the controls framework for transaction execution.• Deliver best-in-class documentation for Global Corporate Bank clients, including end-to-end management of the deal execution and maintaining oversight over the closing process.
• Review and manage the negotiation of legal documentation with a focus on bilateral lending facilities and trade finance facilities ranging from vanilla to complex documentation.
• Liaising with internal/external counsel to prepare and review transactional documentation.
• Draw on expertise to help suggest solutions for appropriate stakeholders (Bankers, Sales, Credit, Tax, Ops, etc.) as necessary, ensuring they are brought into the debate in a timely manner to reach a resolution.
• Manage controls framework, reporting and escalation for transaction execution; including preparing and coordinating documentation deviations and approvals during negotiations.
• Actively contribute to GB CDS wider projects & initiatives.

• Knowledge and understanding of Loan and Traditional Trade products and documentation.
• Good understanding of credit execution, transaction management, credit products and banking processes.
• Ability to identify problems and escalate these promptly.
• Excellent coordination skills and a strong control mindset.
• Good organization and prioritization skills; ability to work well under pressure and to tight deadlines.
• Excellent verbal, written and interpersonal communication skills; ability to interact professionally and confidently with the Front Office globally.
• Confident, self-starter, assertive and energetic.
• Set high standards of performance for oneself.
• Ability to adapt to a rapidly changing business and technology environment.
• Good working knowledge of MS Excel (pivot tables, v-lookups, etc.), Word and PowerPoint.
• Fluent in Portuguese and English, with advanced proficiency in Spanish.

Preferred qualifications, capabilities and skills

• Legal background is an advantage.

Job Responsibilities

Streamline operations across the 3 region. Which includes: Gathering data and insights, documenting, analyzing current patterns and discrepancies and developing IP International Services Catalog, Roles & Responsibilities and Run-book on Operations Standard Procedures

Develop a maintain a governance framework to ensure we consistency across multiple locations and functions with the objective to:

• Improve organizational/team effectiveness by setting and constantly assessing Key Performance Indicator in partnership with Local and Regional Leads
• Map and address critical and chronic issues, prioritizing actions that will bring most value to the organization.
• Improve customer experience improving our speed to respond through consistent service delivery, SLA constant reviews and relationship with customers to get their feedback and also make them accountable to support the improvements agenda.
• Optimize workforce by leading adoption of: new processes in a standard way, best practices and innovation across locations.
• Maintain improvement cycles, by challenging the status-quo, identifying and suggesting improvements to the metrics landscape and partner with Location and Regional Leads to course correct

Required qualifications, capabilities and skills:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Knowledge of industry-wide technology trends, automation tools and best practice
• Minimum 8 years of relevant experience.
• Strong understanding of infrastructure operations
• Excellent communication, interpersonal, and negotiation skills, knowing how to challenge the status quo especially in large organization.
• Excellent organizational skills, attention to detail, and ability to articulate complex issues concisely.
• Experience with data visualization / workflow automation tools (e.g., Tableau, Alteryx, Qlik). Extract, clean, and process data to ensure it is accurate and usable for business analysis.

Preferred qualifications, capabilities and skills

• Knowledge of programming languages (e.g., Python) is a plus.
• Comprehensive vision with a detail-oriented approach identifying areas of improvement across operations and making actionable recommendations.
• Advanced skills in MS Excel, including pivot tables and financial formulas.
• Proficiency in data processing, logical reasoning and problem-solving skills.
• Excellent English written and verbal communication skills