Customer Service Quality Engineer- Warranties jobs at Johnson Electric in Mexico
Johnson Electric Launch Engineer Mexico, Zacatecas
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As our next, you’ll be part of the Launch/Project Management team supporting manufacturing operations to deliver automotive and industrial parts. You will ensure all project deliverables meet timelines, business objectives, and customer requirements.
Why You’ll Love Working Here:Recognition Programs: Programs that recognize and reward employee achievements and contributions.
Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
• Create project timelines and manage deliverables until safe launch
• Assist Project Managers in managing assigned projects
• Support preparation of APQP documents and track deliverables with CFT
• Coordinate with internal teams and customers to meet timelines and budgets
• Track machine utilization and identify gaps for new equipment purchases
• Manage production line transfers from other sites to Zacatecas
• Support BOM creation and evaluate product P&L
• Participate in meetings, prepare minutes, and track action items
• Ensure compliance with SGC, SGA, CSR, and legal requirements
What We’re Looking For:
• Bachelor’s degree in Engineering (Industrial, Automotive, Electrical preferred)
• At leastof experience in operations related to injection molding or metal stamping
• Project planning experience in automotive products is an advantage
• Skilled in Microsoft Excel, Word, and PowerPoint
• Strong time management, communication, and interpersonal skills
• Detail-oriented and willing to learn
• Proficient in spoken and written English
These jobs might be a good fit
Johnson Electric APQP Engineer Mexico, Zacatecas
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- Recognition Programs: Programs that recognize and reward employee achievements and contributions.
- Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
- Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
- Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
• Manage the APQP process to ensure quality requirements are met from design to production
• Define and manage comprehensive quality plans for new products
• Conduct risk assessments and lead PFMEA to predict and mitigate failures
• Use advanced quality tools such as SPC, MSA, and capability studies (PPK, CPK)
• Oversee prototype evaluations and pilot runs before full production
• Ensure compliance with product safety standards (ISO 26262), technical cleanliness (ISO 16232/VDA19.1), and VDA 6.3 audits
• Support project launches for OEMs like Ford, GM, and Stellantis
What We’re Looking For:
• Bachelor’s degree in Engineering or Quality Management
• Minimumof experience in a quality engineering role, preferably automotive
• Strong knowledge of APQP, PPAP, FMEA, and core quality tools
• Experience with IATF 16949 standards
• Ability to manage multiple projects in a fast-paced environment
Johnson Electric Sr Quality Engineer Mexico, Zacatecas
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As our next, you will validate, monitor, and improve production performance with the goal of achieving zero defects and becoming a world-class supplier. Your expertise in quality systems, statistical analysis, and problem-solving will be key to ensuring product excellence and customer satisfaction.
Why You’ll Love Working Here:Innovative Environment : Work on cutting-edge technologies and innovative projects that push the boundaries of what’s possible.
Professional Growth : Opportunities for continuous learning and professional development through training programs and workshops.
Collaborative Culture : A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
Competitive Compensation : Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
• Create and validate inspection instructions and criteria
• Participate in APQP and FMEA development
• Monitor SPC and MSA compliance on production lines
• Manage PPAP documentation and customer validation requirements
• Analyze and resolve product non-conformities and customer complaints
• Coordinate Safe Launch plans and control plans
• Lead material review boards and issue rejection reports
• Ensure calibration and traceability of measurement equipment
• Conduct layered audits and follow up on findings
• Communicate issues and resolutions across organizational levels
• Coordinate containment and sorting activities with customers
• Implement corrective actions from audits and complaints
• Maintain compliance with ISO 9001, IATF 16949, and ISO 14001 standards
• Bachelor’s degree in Industrial, Mechanical, Electronic Engineering or related field
• 5+ years of experience in manufacturing with a focus on quality control
• Proficiency in statistical analysis (MSA, CPK) and problem-solving tools (8D, root cause analysis)
• Knowledge of automotive industry standards and Core Tools (GD&T, CSR, CQI)
• Intermediate to advanced English proficiency
• Strong teamwork and communication skills
• Ability to interpret technical drawings and inspection results
Bonus Points If You Have:
• Experience leading quality circles or improvement teams
• Analytical mindset and leadership in production line improvements
• Familiarity with visual inspection standards and alert systems
• Ability to stop production when quality risks are identified
• Experience in coordinating returns and customer interactions
Johnson Electric Quality Engineer Mexico, Zacatecas
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As our next, you will validate, monitor, and improve production performance with the goal of achieving zero defects and becoming a world-class supplier. Your expertise in quality systems, statistical analysis, and problem-solving will be key to ensuring product excellence and customer satisfaction.
Why You’ll Love Working Here:- Innovative Environment : Work on cutting-edge technologies and innovative projects that push the boundaries of what’s possible.
- Professional Growth : Opportunities for continuous learning and professional development through training programs and workshops.
- Collaborative Culture : A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
- Competitive Compensation : Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
• Create and validate inspection instructions and criteria
• Participate in APQP and FMEA development
• Monitor SPC and MSA compliance on production lines
• Manage PPAP documentation and customer validation requirements
• Analyze and resolve product non-conformities and customer complaints
• Coordinate Safe Launch plans and control plans
• Lead material review boards and issue rejection reports
• Ensure calibration and traceability of measurement equipment
• Conduct layered audits and follow up on findings
• Communicate issues and resolutions across organizational levels
• Coordinate containment and sorting activities with customers
• Implement corrective actions from audits and complaints
• Maintain compliance with ISO 9001, IATF 16949, and ISO 14001 standards
• Bachelor’s degree in Industrial, Mechanical, Electronic Engineering or related field
• 2+ years of experience in manufacturing with a focus on quality control
• Proficiency in statistical analysis (MSA, CPK) and problem-solving tools (8D, root cause analysis)
• Knowledge of automotive industry standards and Core Tools (GD&T, CSR, CQI)
• Intermediate to advanced English proficiency
• Strong teamwork and communication skills
• Ability to interpret technical drawings and inspection results
• Experience leading quality circles or improvement teams
• Analytical mindset and leadership in production line improvements
• Familiarity with visual inspection standards and alert systems
• Ability to stop production when quality risks are identified
• Experience in coordinating returns and customer interactions
How to Apply:
Apply online at
Johnson Electric Customer Service Quality Engineer- Warranties Mexico, Zacatecas
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- Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
- Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
- Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
- Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.
• Lead quality activities for new product development (APQP) and PPAP submissions
• Act as liaison during customer quality audits and address corrective actions
• Monitor customer satisfaction metrics and propose improvement plans
• Analyze and solve customer quality issues using structured tools (5 Whys, Ishikawa, Pareto)
• Maintain and develop inspection methods and quality controls
• Coordinate quality alerts, document corrective actions, and report status to management
• Support environmental management initiatives and training
• Ensure compliance with quality, environmental, and safety systems
• Provide daily updates on product/process issues and continuous improvement progress
• Make decisions regarding non-conforming materials: rework, scrap, or hold
• Bachelor’s degree in Industrial, Mechanical, or Administrative Engineering
• 3–5 years of experience in a quality engineering or customer-facing quality role
• Fluent in English (spoken and written)
• Expert in SPC, FMEA, APQP, MSA, PPAP, and other core quality tools
• Strong analytical and decision-making skills
• Excellent organizational and documentation practices
• Proficient in MS Office (Excel, Word); experience with quality software preferred
Bonus Points If You Have:
• Proven success leading customer complaint resolution
• Experience with AIAG standards and document control systems
• Ability to coordinate sorting actions on-site or at the customer’s plant
• High level of professionalism and integrity in client interactions
• Experience in a fast-paced, high-volume manufacturing setting
Johnson Electric Sr Quality Engineer Mexico, Zacatecas
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As our next, you will validate, monitor, and improve production performance with the goal of achieving zero defects and becoming a world-class supplier. Your expertise in quality systems, statistical analysis, and problem-solving will be key to ensuring product excellence and customer satisfaction.
Why You’ll Love Working Here:- Innovative Environment : Work on cutting-edge technologies and innovative projects that push the boundaries of what’s possible.
- Professional Growth : Opportunities for continuous learning and professional development through training programs and workshops.
- Collaborative Culture : A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
- Competitive Compensation : Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
• Create and validate inspection instructions and criteria
• Participate in APQP and FMEA development
• Monitor SPC and MSA compliance on production lines
• Manage PPAP documentation and customer validation requirements
• Analyze and resolve product non-conformities and customer complaints
• Coordinate Safe Launch plans and control plans
• Lead material review boards and issue rejection reports
• Ensure calibration and traceability of measurement equipment
• Conduct layered audits and follow up on findings
• Communicate issues and resolutions across organizational levels
• Coordinate containment and sorting activities with customers
• Implement corrective actions from audits and complaints
• Maintain compliance with ISO 9001, IATF 16949, and ISO 14001 standards
• Bachelor’s degree in Industrial, Mechanical, Electronic Engineering or related field
• 5+ years of experience in manufacturing with a focus on quality control
• Proficiency in statistical analysis (MSA, CPK) and problem-solving tools (8D, root cause analysis)
• Knowledge of automotive industry standards and Core Tools (GD&T, CSR, CQI)
• Intermediate to advanced English proficiency
• Strong teamwork and communication skills
• Ability to interpret technical drawings and inspection results
• Experience leading quality circles or improvement teams
• Analytical mindset and leadership in production line improvements
• Familiarity with visual inspection standards and alert systems
• Ability to stop production when quality risks are identified
• Experience in coordinating returns and customer interactions
How to Apply:
Apply online at
Johnson Electric Customer Service Mexico, Zacatecas
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As our next Customer Service Representative, you’ll be at the forefront of ensuring that system orders are created with the correct order type and billing chain, reducing delivery delays, and timely creating internal production orders in the system (Oracle). Your customer service experience will be key to driving our success and pushing the boundaries of what’s possible.
Why You’ll Love Working Here:- Collaborative Culture: A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
- Competitive Compensation: Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
- Global Presence: Be part of a global company with diverse teams and the opportunity to work on international projects.
- Career Growth: Clear career paths and advancement opportunities within the company.
- Fulfill customer requirements such as shipping documentation, ASN submissions, portal maintenance, dispute resolution, alert responses, CUMs, and more.
- Ensure system orders are created with the correct order type and billing chain.
- Eliminate delivery delays.
- Timely create sales orders and internal production orders in the system (Oracle).
- Ensure optimal inventory levels in the warehouse to fulfill customer orders on time.
- Prepare a weekly shipping plan and communicate it to the shipping and quality departments.
- Maintain an on-time delivery rate above 90%.
- Maintain customer satisfaction levels above 90%.
- University degree in Administration or related field, or equivalent experience.
- 1 year of customer service experience in the automotive industry.
- Experience with customer portals, preferably Stellantis.
- Strong Excel skills.
- Advanced English proficiency.
- Experience with MRP systems, preferably Oracle.
Apply online at
As our next, you’ll be part of the Launch/Project Management team supporting manufacturing operations to deliver automotive and industrial parts. You will ensure all project deliverables meet timelines, business objectives, and customer requirements.
Why You’ll Love Working Here:Recognition Programs: Programs that recognize and reward employee achievements and contributions.
Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
• Create project timelines and manage deliverables until safe launch
• Assist Project Managers in managing assigned projects
• Support preparation of APQP documents and track deliverables with CFT
• Coordinate with internal teams and customers to meet timelines and budgets
• Track machine utilization and identify gaps for new equipment purchases
• Manage production line transfers from other sites to Zacatecas
• Support BOM creation and evaluate product P&L
• Participate in meetings, prepare minutes, and track action items
• Ensure compliance with SGC, SGA, CSR, and legal requirements
What We’re Looking For:
• Bachelor’s degree in Engineering (Industrial, Automotive, Electrical preferred)
• At leastof experience in operations related to injection molding or metal stamping
• Project planning experience in automotive products is an advantage
• Skilled in Microsoft Excel, Word, and PowerPoint
• Strong time management, communication, and interpersonal skills
• Detail-oriented and willing to learn
• Proficient in spoken and written English
These jobs might be a good fit
