Customer Service jobs at Johnson Electric in Mexico
Johnson Electric Customer Service Quality Engineer- Warranties Mexico, Zacatecas
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- Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
- Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
- Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
- Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.
• Lead quality activities for new product development (APQP) and PPAP submissions
• Act as liaison during customer quality audits and address corrective actions
• Monitor customer satisfaction metrics and propose improvement plans
• Analyze and solve customer quality issues using structured tools (5 Whys, Ishikawa, Pareto)
• Maintain and develop inspection methods and quality controls
• Coordinate quality alerts, document corrective actions, and report status to management
• Support environmental management initiatives and training
• Ensure compliance with quality, environmental, and safety systems
• Provide daily updates on product/process issues and continuous improvement progress
• Make decisions regarding non-conforming materials: rework, scrap, or hold
• Bachelor’s degree in Industrial, Mechanical, or Administrative Engineering
• 3–5 years of experience in a quality engineering or customer-facing quality role
• Fluent in English (spoken and written)
• Expert in SPC, FMEA, APQP, MSA, PPAP, and other core quality tools
• Strong analytical and decision-making skills
• Excellent organizational and documentation practices
• Proficient in MS Office (Excel, Word); experience with quality software preferred
Bonus Points If You Have:
• Proven success leading customer complaint resolution
• Experience with AIAG standards and document control systems
• Ability to coordinate sorting actions on-site or at the customer’s plant
• High level of professionalism and integrity in client interactions
• Experience in a fast-paced, high-volume manufacturing setting
These jobs might be a good fit
Johnson Electric Customer Service Mexico, Zacatecas
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As our next Customer Service Representative, you’ll be at the forefront of ensuring that system orders are created with the correct order type and billing chain, reducing delivery delays, and timely creating internal production orders in the system (Oracle). Your customer service experience will be key to driving our success and pushing the boundaries of what’s possible.
Why You’ll Love Working Here:- Collaborative Culture: A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.
- Competitive Compensation: Attractive salary packages and comprehensive benefits that reward your hard work and dedication.
- Global Presence: Be part of a global company with diverse teams and the opportunity to work on international projects.
- Career Growth: Clear career paths and advancement opportunities within the company.
- Fulfill customer requirements such as shipping documentation, ASN submissions, portal maintenance, dispute resolution, alert responses, CUMs, and more.
- Ensure system orders are created with the correct order type and billing chain.
- Eliminate delivery delays.
- Timely create sales orders and internal production orders in the system (Oracle).
- Ensure optimal inventory levels in the warehouse to fulfill customer orders on time.
- Prepare a weekly shipping plan and communicate it to the shipping and quality departments.
- Maintain an on-time delivery rate above 90%.
- Maintain customer satisfaction levels above 90%.
- University degree in Administration or related field, or equivalent experience.
- 1 year of customer service experience in the automotive industry.
- Experience with customer portals, preferably Stellantis.
- Strong Excel skills.
- Advanced English proficiency.
- Experience with MRP systems, preferably Oracle.
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Johnson Electric Quality Customer Service Engineer Mexico, Zacatecas
Share
- Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
- Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
- Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
- Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.
• Lead quality activities for new product development (APQP) and PPAP submissions
• Act as liaison during customer quality audits and address corrective actions
• Monitor customer satisfaction metrics and propose improvement plans
• Analyze and solve customer quality issues using structured tools (5 Whys, Ishikawa, Pareto)
• Maintain and develop inspection methods and quality controls
• Coordinate quality alerts, document corrective actions, and report status to management
• Support environmental management initiatives and training
• Ensure compliance with quality, environmental, and safety systems
• Provide daily updates on product/process issues and continuous improvement progress
• Make decisions regarding non-conforming materials: rework, scrap, or hold
• Bachelor’s degree in Industrial, Mechanical, or Administrative Engineering
• 3–5 years of experience in a quality engineering or customer-facing quality role
• Fluent in English (spoken and written)
• Expert in SPC, FMEA, APQP, MSA, PPAP, and other core quality tools
• Strong analytical and decision-making skills
• Excellent organizational and documentation practices
• Proficient in MS Office (Excel, Word); experience with quality software preferred
Bonus Points If You Have:
• Proven success leading customer complaint resolution
• Experience with AIAG standards and document control systems
• Ability to coordinate sorting actions on-site or at the customer’s plant
• High level of professionalism and integrity in client interactions
• Experience in a fast-paced, high-volume manufacturing setting
Share
- Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
- Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
- Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
- Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.
• Lead quality activities for new product development (APQP) and PPAP submissions
• Act as liaison during customer quality audits and address corrective actions
• Monitor customer satisfaction metrics and propose improvement plans
• Analyze and solve customer quality issues using structured tools (5 Whys, Ishikawa, Pareto)
• Maintain and develop inspection methods and quality controls
• Coordinate quality alerts, document corrective actions, and report status to management
• Support environmental management initiatives and training
• Ensure compliance with quality, environmental, and safety systems
• Provide daily updates on product/process issues and continuous improvement progress
• Make decisions regarding non-conforming materials: rework, scrap, or hold
• Bachelor’s degree in Industrial, Mechanical, or Administrative Engineering
• 3–5 years of experience in a quality engineering or customer-facing quality role
• Fluent in English (spoken and written)
• Expert in SPC, FMEA, APQP, MSA, PPAP, and other core quality tools
• Strong analytical and decision-making skills
• Excellent organizational and documentation practices
• Proficient in MS Office (Excel, Word); experience with quality software preferred
Bonus Points If You Have:
• Proven success leading customer complaint resolution
• Experience with AIAG standards and document control systems
• Ability to coordinate sorting actions on-site or at the customer’s plant
• High level of professionalism and integrity in client interactions
• Experience in a fast-paced, high-volume manufacturing setting
These jobs might be a good fit
