Group Sales Leader Money Overlay jobs at Intuit

If you identify with the following attributes, you could be a fit for a QuickBooks Sales Consultant:

• You’re an enthusiastic self-starter who is genuinely interested in people and you have a knack for getting others engaged in conversation and helping them succeed.
• Collaborate with small accounting firms to understand their clients' accounting needs and requirements.
• Assess the current accounting systems and processes of clients and recommend appropriate QuickBooks setup solutions.
• Inquisitive, Curious Mindset, willingness to dig deep to understand the customer and their business
• Identifies and considers innovative approaches to situations or problems, plus accepts new and radical ideas with an open mind
• Ability to flex from one priority to another, multi-task and make smart decisions about how to invest your time
• You are an avid learner who is inquisitive, loves big challenges, and are able to take on change with high emotional intelligence
• Demonstrates both empathy and assertiveness when communicating a need or defending a position
• Actively works at developing proficiency in selling skills and tools, leveraging a variety of methodologies
• You breathe confidence and can exhibit expertise in business. You might have owned a small business, worked at a startup, or in B2B sales at some point in your career
• Proactively probes on customer’s objectives to determine needs and opportunities
• Leverages methods to anticipate objections and overcome barriers to help move forward in the sales cycle
• Your integrity goes beyond being honest and take pride in your responsibilities at work and in the community

• Inbound sales consultations with prospects and customers who are shopping and evaluating our offerings online at QuickBooks
• Gain a thorough understanding of the accountants goals or the customer’s small business operations, challenges, and goals
• Recommend the right solutions based on need across the QB ecosystem and reinforce the value proposition
• Create an engaging and delightful experience resulting in new customer acquisition and/or ecosystem attach
• Champion the Intuit Brand of being Real, Smart, Honest, Committed and Spirited
• Consistently meet defined key performance productivity and sales metrics

• 1-2 years sales (Saas software preferred) experience proving ability to engage with customers
• Strong computer skills demonstrating effective resource navigation and tool utilization
• Excellent written and verbal communication in a professional manner
• Typing proficiency

• Develop and execute comprehensive social media strategies aligned with TurboTax business objectives, including brand building, customer acquisition, retention, and sentiment management, with a strong focus on data, measurement, and actionable insights.
• Lead, mentor, and develop a high-performing team of social media managers, specialists, and content creators.
• Oversee content strategy, creation, and distribution across all relevant social platforms (e.g., Facebook, Instagram, X, TikTok, YouTube, LinkedIn), ensuring brand consistency and adherence to best practices.
• Oversee social media listening, monitoring, and reporting, providing actionable insights to optimize performance and inform future strategies.
• Implement A/B testing and other optimization methodologies to continuously improve campaign effectiveness, driving efficiencies and enhancing overall ROI.
• Actively identify and leverage trendjacking opportunities to insert TurboTax into relevant cultural conversations authentically and impactfully.
• Develop strategies to optimize for social search, ensuring TurboTax content is discoverable and ranks highly within social platforms.
• Collaborate closely with internal stakeholders, including brand marketing, product marketing, PR, legal, and customer success, to ensure integrated campaigns and consistent messaging.
• Identify emerging social media trends, platforms, and technologies, and assess their potential impact and opportunities for TurboTax.
• Implement new AI tools and technology to accelerate content creation, testing and performance
• Manage social media budget and resources effectively, demonstrating strong ROI for social media initiatives.
• Develop and implement crisis management protocols for social media, ensuring rapid and appropriate responses to sensitive issues.
• Establish and track key performance indicators (KPIs) for social media, regularly reporting on progress and making data-driven recommendations for optimization to deliver efficiencies and generate top-of-funnel word-of-mouth .

Bay Area California $208,000 - 281,000

Southern California $181,500 - 245,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at

• Bachelor's degree in Marketing, Communications, Journalism, or a related field
• 10+ years of progressive experience in social media marketing, with at least 3-5 years in a leadership or management role, preferably within a large, consumer-facing brand.
• Demonstrated experience developing and executing successful social media strategies that drive measurable business results, with a proven data-driven mindset and strong analytical capabilities.
• Deep understanding of major social media platforms, their algorithms, best practices, and analytics tools.
• Proven ability to lead, motivate, and develop a high-performing team.
• Excellent written and verbal communication skills, with a keen eye for detail and brand voice.
• Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions to optimize performance.
• Experience with social media management platforms (e.g., Sprinklr, Sprout Social, Hootsuite) and listening tools.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

You will lead a team responsible for driving performance across a scaled group of Partners and Intuit experts, with accountability for experience quality, efficiency, and alignment to our business goals. As a senior leader, you will set a strategic vision for talent and delivery, develop strong cross-functional relationships, and implement programs that support our high-value customer segments.

• Define and implement a forward-looking vision for talent and delivery that scales with our product growth and customer base
• Champion a customer and Expert experience focused environment. Drive the Expert Network delivery teams and work with partners to deliver experiences that build relationships with our customers, resolve customer issues, attract, and retain our Experts, and create promoters across both groups.
• Champion the voice of the customer internally and ensure customer feedback is translated into actionable insights.
• Build a proactive, empathetic support culture focused on rapid resolution, delivering expertise, transparency, and trust.

• Lead the operational performance of support services, ensuring delivery on experience metrics, operational efficiency, and budget targets.
• Act as a strategic partner in evolving our service model and support footprint, especially for high value and complex customer segments.
• Design and implement scalable solutions that align partner capabilities with evolving customer expectations and product needs.
• Foster a culture of continuous improvement, working with internal and partner teams to identify and remove friction, experiment with new approaches, and enhance frontline capabilities.
• Drive end-to-end strategic alignment across product, sales, and customer success to support integrated customer and expert journeys.
• Partner with forecasting, demand, and analytics teams to enhance accuracy in planning and drive accountability to performance targets.
• Collaborate with Ops Strategy & Finance to develop and deliver on aligned operational and financial goals.
• Provide thought leadership on the strategic direction of the partner ecosystem, shaping service delivery approaches and partner sourcing strategy.
• Establish and lead partner calibration and governance processes, ensuring consistency in quality, experience, and accountability across all vendors.
• Thrive in a high-change environment, leading with agility and embracing continuous evolution.
• Work closely with technology, automation, and enablement teams to bring platform-powered tools and AI to operations, enhancing efficiency and support quality.
• Champion a culture of customer and expert advocacy, driving a mindset of excellence and ownership across partner ecosystem.
• Inspire, coach, and lead teams, fostering a culture of transparency, empowerment, and high performance.

Proven track record of success and significant experience in a fast-paced organization, leading customer centric operations and teams. The ideal candidate is a:

• Customer Experience Advocate : 10+ years of leading customer experience, removing friction and delivering stellar human customer experiences.
• Premium Experience Delivery – experienced delivery leader for high value, complex mid-market/enterprise customer groups
• Team & Talent Builder : Has substantial leadership experience and a proven track record as a talent steward with proven demonstrated history of hiring, leading and developing a high performing and engaged team. Experience leading large, scaled teams of over 1000+.
• Boundaryless Leader : Cross-functional leadership experience, partnering to influence different functions at all levels
• Product & Business Acumen : Customer and expert champion with a design mind-set and demonstrated strengths in improving or designing new customers and expert experiences. Has developed clear and compelling business cases that support prioritization of work and investments.
• Customer Success & Support Expert : Proven ability to lead and develop large scale customer success teams and foster a high-performance culture through internal and partner workforce. Experience delivering customer experience for SMB’s and high value and customers.
• Change Leader : Experience in a dynamic work environment, managing and executing complex system and organizational change initiatives at scale.
• Domain Specific Experience (Preferred): Prior experience with Accounting, Tax and Bookkeeping domains would also be beneficial.
• Communication & Stakeholder Management: Exceptional written and oral communication skills, particularly in setting clear expectations and tailoring communication to diverse audiences, including clients, internal teams, and executive leadership. Proven ability to manage and resolve complex customer escalations.

• Bachelor's degree or equivalent practical experience, MBA or focus in Accounting/Finance a plus
• Minimum of 10 years of experience primarily in service delivery or customer success in a people leadership role.

As this role will require collaboration across multiple teams, it will require up to 25% travel.

As the, you will:

Leadership & Team Management:

• Build a world-class Sales Development organization by coaching and motivating leaders to drive performance, accountability, and continual improvement.
• Lead BDR Managers and their respective teams of BDRs to deliver on business objectives
• Foster a culture of collaboration, innovation, and excellence, attracting and retaining top talent.

Strategy & Execution:

• Define and execute the vision, strategy, and roadmap for sales development, aligned to the growth objectives of our mid-market new business sales team.
• Partner with Marketing, Sales, and other cross-functional teams to create and refine demand generation strategies and lead qualification processes.
• Develop frameworks to ensure quality handoffs from Marketing to BDRs and then to the Mid-Market Account Executives.

Pipeline Growth:

• Drive sustainable pipeline generation through outbound prospecting, inbound lead qualification, and ecosystem partner channel development.
• Ensure that the BDR team delivers high-quality opportunities that convert into closed deals, contributing to the growth of the mid-market segment.
• Use data-driven insights and metrics to continuously refine strategy, processes, and resource allocation for maximum pipeline impact.

Operational Excellence:

• Establish scalable systems, processes, and tools to improve team efficiency and productivity.
• Implement and maintain rigorous performance tracking, forecasting, and reporting mechanisms to ensure alignment with corporate goals.
• Collaborate to enhance lead scoring models, CRM workflows, and Sales-Marketing alignment.

Coaching & Development:

• Act as the primary mentor for BDR Managers, ensuring they are equipped to coach their teams effectively.
• Develop and execute training programs to continuously upskill the BDR team on prospecting techniques, product knowledge, and industry insights.
• Encourage feedback and foster an environment of experimentation to refine go-to-market efforts.

Cross-Functional Collaboration:

• Partner closely with Mid-Market Sales leaders to ensure alignment between Sales Development and New Business goals.
• Work hand-in-hand with Marketing to optimize demand generation campaigns and outbound messaging strategies.
• Represent the Sales Development function in executive leadership meetings, sharing insights, challenges, opportunities, and results.

• Experience:
  • 10+ years of experience in sales development, business development, or new business sales roles, with 5+ years in leadership positions managing managers and teams.
  • Proven success building and scaling sales/BDR teams within a fast-growth, scrappy, or startup-like environment, especially around new market segments.
  • Deep understanding of mid-market sales dynamics and long-cycle consultative selling.
• Leadership:
  • Exceptional leadership skills with a proven track record of inspiring and motivating teams to deliver results.
  • Experience coaching leaders to cultivate talent and scale organizations effectively.
  • Executive presence with the ability to influence and communicate effectively across all levels of the organization.
• Strategy & Results:
  • Demonstrated ability to define and execute innovative strategies that drive pipeline growth in alignment with business priorities.
  • Hypothesis-driven and analytical thinker with a data-informed approach to optimizing processes and decision-making.
• Collaboration:
  • Strong cross-functional experience working with Marketing, Sales, and Revenue Operations to drive shared initiatives.
  • Ability to build trusted relationships across teams and functions, empowering alignment and shared accountability.
• Technical Skills:
  • Expertise with CRM tools (e.g., Salesforce), sales enablement platforms, and analytics frameworks for data-driven decision-making.
  • Familiarity with modern outbound techniques (e.g., sequencing tools, LinkedIn Sales Navigator, etc.).
• Cultural Fit:
  • Entrepreneurial mindset and willingness to roll up your sleeves to build from the ground up.
  • Customer-obsessed with an unwavering commitment to delivering value.

Lead with a clear vision

• Define success and galvanize the team around it.
• Align on and prioritize what is most important.

Build a High performance Culture

• Lead and develop a team of high caliber program managers creating an environment wherethey can do the best work of their lives.
• Develop people to accelerate performance

Drive winning Results

• Align, motivate and engage talent to deliver exceptional outcomes for Intuit top priorities.
• Make fast data driven decisions and take extreme ownership of outcomes.

Focus strategically

• Has autonomy to work collaboratively with VP+ leaders in your space to drive theproject/program and overall Intuit strategy to accelerate the most strategic business outcomes.
• Understands industry trends, Intuit strategy and how the program fits into the overall strategy.
• Identifies when a decision or tradeoff is needed, drives discussions, assesses options, andprovides principled and data driven recommendations to stakeholders for final decision.

Lead change

• Generates broad executive level support for the program/portfolio.
• Partners with leadership to create a culture where teams are encouraged to share information,constructively debate and communicate freely.
• Evangelizes change and contributes to the development of a high performing team.
• Establishes mechanisms to maintain a pulse on the organization during change, identifyingthemes and areas of friction and works with leadership to develop action plans.

Enable scale

• Defines and implements program/portfolio framework best practices that are repeatable andembody continuous improvement
• Drives areas of improvement across the project/program and work with stakeholders toimplement to enable cross Intuit acceleration
• Drives the development of the project/program management craft and is viewed as a thoughtleader within the community.
• Coaches and mentors program managers to grow their skills

Domain expertise

• Navigates many different program areas with ease, drawing from experience to accelerateoutcomes, predict challenges, and prevent failures.

• Expertise in software development approach, and applies appropriate SDLC methodologies toprograms and deliver on engineering and operational excellence
• Identifies and leverages expertise in others to reach solutions.

Deliver programs

• Develops and executes against a high quality plan that is organized into manageable piecesthat can be individually owned.
• Uses data to assess progress to plan, and outcomes and uses independent judgment toprovide insights and communicate to stakeholders
• Establishes mechanisms for the team to identify risks and issues and presents recommendedresponse plans to stakeholders.

How you’ll grow…

• 10 years of experience in Program Management and 5 years of experience managing programteams in a technology environment.
• Strong technology background preferably direct software development experience.
• Strong Program Management leadership experience, including 10+ years planning andleading a strategy and portfolio of programs and/or an extremely large complex program
• Demonstrated ability to influence at the VP level and above within a matrixed environment
• Expertise in project/program framework best practices, tools, and techniques
• Strong technical acumen with expertise in software development approach, architecture, andlifecycle
• Demonstrated ability to build strong partnerships across teams in delivering the best outcomeof programs
• Expertise in building tech platforms such as MarTech, personalization, privacy,commercialization, and Agentic AI implementations
• Computer science or other technical education or equivalent work experience preferred

You will lead a team responsible for driving performance across multiple strategic BPO/vendor relationships, with accountability for experience quality, efficiency, and alignment to our business goals. As a senior leader, you will set the strategic vision for partner operations, develop strong cross-functional relationships, and implement programs that scale support for our high-value customer segments.

• Champion customer and expert experience excellence, driving vendor teams to deliver high-quality outcomes that resolve customer issues, drive satisfaction, and support business growth.
• Lead the operational performance of vendor-delivered support services, ensuring delivery on experience metrics, operational efficiency, and budget targets.
• Act as a strategic partner in evolving our service model and support footprint, especially for mid-market and complex customer segments.
• Design and implement scalable solutions that align partner capabilities with evolving customer expectations and product needs.
• Foster a culture of continuous improvement, working with internal and partner teams to identify and remove friction, experiment with new approaches, and enhance frontline capabilities.
• Drive end-to-end strategic alignment across product, sales, and customer success to support integrated customer and expert journeys.
• Partner with forecasting, demand, and analytics teams to enhance accuracy in planning and drive accountability to performance targets.
• Collaborate with Ops Strategy & Finance to develop and deliver on aligned operational and financial goals.
• Provide thought leadership on the strategic direction of the vendor partner ecosystem, shaping service delivery approaches and partner sourcing strategy.
• Establish and lead partner calibration and governance processes, ensuring consistency in quality, experience, and accountability across all vendors.
• Thrive in a high-change environment, leading with agility and embracing continuous evolution.
• Work closely with technology, automation, and enablement teams to bring platform-powered tools and AI to vendor operations, enhancing efficiency and support quality.
• Champion a culture of customer and expert advocacy, driving a mindset of excellence and ownership across the vendor partner ecosystem.
• Inspire, coach, and lead internal vendor management teams, fostering a culture of transparency, empowerment, and high performance.

• 10+ years of experience leading customer service delivery and vendor/BPO partnerships, with proven success in managing multi-site or global teams
• Track record of leading complex partner ecosystems, including performance management, escalation handling, and strategic relationship building
• Deep experience in high-value or premium support delivery, ideally in a fast-paced, customer-centric organization
• Strong people leadership with experience managing internal teams and influencing large (1,000+) external workforces
• Proven ability to operate cross-functionally, partnering with Product, Finance, Ops, and Tech teams to deliver integrated outcomes
• Expertise in developing and implementing customer journey improvements, operational playbooks, and scalable support solutions
• Strong analytical and business acumen, with the ability to build compelling business cases, forecast impact, and manage budgets
• Demonstrated ability to navigate ambiguity, drive change, and lead complex initiatives with urgency and clarity
• Excellent communication skills—verbal and written—with the ability to represent the team and strategy to senior leadership
• Bachelor’s degree required; MBA or relevant graduate degree preferred. Equivalent work experience will be considered.
• Experience with contact center platforms, outsourcing strategy, or CX technology (e.g., AI, RPA, knowledge tools) is a strong plus

In this role, you will be part of a leadership team that is at the center of creating and delivering world class customer experiences and an environment that facilitates our experts in doing the best work of their lives. In this role, you will lead a team responsible for delivering world class customer experiences through our partner network. You will be the advocate and voice of this growing team, and a key leader in scaling support to deliver on product support and growth targets. You will be accountable for driving performance across multiple partner expert teams with efficiency and rigor, leading change management, advocating for platform improvements, as well as coaching your leaders to deliver on new levels of support and engagement with our high value customers.

• Champion a customer and Expert experience focused environment, drive the Expert Network delivery teams and work with internal and external partners to deliver experiences that resolve customers issues, drive loyalty, and enable revenue growth.
• Lead operational performance of our Expert Network teams, delivering on experience, operational expenditure and performance targets,
• Be a critical strategic thought partner in improving the product support experience and evolving the role of our product support experts who work to support our mid-market and accountant customers.
• Design solutions that drive customer growth and scale across our service offerings.
• Foster a culture of innovation through experimentation and partner with our Thrive continuous improvement and technology teams to remove friction and position our experts to deliver exceptional experiences.
• Driving end to end thinking with our sales, product and CS teams, advocating for our customers and experts and helping to deliver product and services experiences that exceed customer expectations
• Partner with forecast, demand, and experience teams to determine and improve accuracy and precision in our forecast and operational performance
• Work with Ops Strategy & Finance Partners to align on operational and financial plans and deliver to target
• Provide thought leadership on the strategic direction and priorities of our CG Expert Services organization and create compelling expert talent strategies to exceed our Consumer Platform expectations.
• Establish and own a robust calibration and performance review process to ensure high caliber team performance.
• Excel in a dynamic growth environment where high velocity change is seen as an opportunity to grow.
• Partner with technology teams to bring the power of the platform to experts.
• Create and promote an “advocacy” culture and mind-set across the organization, which places emphasis on delighting customers in everything that we do.
• Lead and inspire a highly engaged workforce through frequent communication, goal setting, performance management and creating a positive environment of trust, transparency, and clear expectations.

Proven track record of success and significant experience in a fast-paced organization, leading customer centric operations and teams. The ideal candidate is a:

• Customer Experience Advocate : 7+ years of leading customer experience, removing friction and delivering stellar human customer experiences.
• Premium Experience Delivery – experienced delivery leader for high value, complex customer groups
• Team and Talent Builder : Has substantial leadership experience and a proven track record as a talent steward with proven history of hiring, managing and developing a high performing and engaged team. Experience leading large scale teams of over 200 a plus.
• Boundaryless Leader : Cross-functional leadership experience, partnering to influence different functions at all levels
• Product and Business Acumen : Customer champion with a design mind-set and demonstrated strengths in improving or designing new customer and expert experiences. Has developed clear and compelling business cases that support prioritization of work and investments.
• Customer Success and Support Expert : Proven ability to lead and develop large scale customer success teams and foster a high performance culture in a virtual environment through internal and partner workforce. Experience delivering customer experiences for Consumer Platform customers a plus.
• Change Leader : Experience in a dynamic work environment, managing and executing complex system and organizational change initiatives.
• Communicator : You will be fluent in English and have excellent written and verbal communication skills including an ability to communicate complex issues simply. Proficient in MS Word, Excel, and PowerPoint
• Bachelor's degree or equivalent practical experience, MBA or focus in Accounting/Finance/ Tax a plus
• Minimum of 7 years of experience primarily in service delivery, customer success or account management in a people leadership role

As this role will require collaboration across multiple teams, it will require up to 25% travel.