Billing Operations Senior Associate jobs at Intuit in United States, Savannah
Intuit Billing Operations Senior Associate United States, Georgia, Savannah
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- Investigate and answer billing questions for Mailchimp’s customers, including questions regarding invoices, pricing, and refund eligibility.
- Provide coverage for our support queue by responding to customers within their SLA priority consistently over the course of your shift.
- Communicate with customers about best practices for managing their billable audience
- Craft well-written, helpful responses to diverse
- Determine appropriate course of action while adhering to Mailchimp Billing's guidelines and policies.
- Provide consistent coverage for our internal help channels, where we assist partners from Product Support, Sales, Customer Success, and more.
- Collaborate with Mailchimp’s Support, Product, Compliance, Investigations, and Accounting teams to improve communication and promote efficiency.
- Collaborate with leaders and peers on team-based
- Achieve or exceed defined productivity metrics (tickets taken, CSAT, shift adherence, ticket QC)
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $ 30.00- 40.50Southern California $22.00 - 30.00Colorado $22.50 - 30.50Hawaii $23.50- 32.00Illinois $22.50 - 30.50Massachusetts $23.50 - 32.00Maryland $22.50 - 30.50Minnesota $20.00- 27.50New Jersey $23.30- 32.00New York $25.50- 34.50Ohio $20.00- 27.50Vermont $22.50 - 30.50Washington $23.50 - 32.00Washington DC $22.50 - 30.50This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
- Associate's degree or 1-2 years relevant work experience
- Proven extraordinary customer service experience, payment support a plus
- Excellent writing and communication skills
- Proven ability to define urgency and prioritize the most important work
- Ability to effectively and empathetically communicate sensitive financial information with customers and convey confidence through written interactions
- Exceptional attention to detail
- An analytical sixth-sense with the capacity to make quick, informed decisions
- Ability to thrive in a self-starter and team environment
- Solid technical troubleshooting skills
- Ability to multitask and handle multiple support tickets at once
Bonus Points for:
- Experience with MacOS, Slack, Salesforce, Looker
- Availability to work one of the following shifts:
- 10-7 ET
- 11-8 ET
These jobs might be a good fit
Share
- Investigate and answer billing questions for Mailchimp’s customers, including questions regarding invoices, pricing, and refund eligibility.
- Provide coverage for our support queue by responding to customers within their SLA priority consistently over the course of your shift.
- Communicate with customers about best practices for managing their billable audience
- Craft well-written, helpful responses to diverse
- Determine appropriate course of action while adhering to Mailchimp Billing's guidelines and policies.
- Provide consistent coverage for our internal help channels, where we assist partners from Product Support, Sales, Customer Success, and more.
- Collaborate with Mailchimp’s Support, Product, Compliance, Investigations, and Accounting teams to improve communication and promote efficiency.
- Collaborate with leaders and peers on team-based
- Achieve or exceed defined productivity metrics (tickets taken, CSAT, shift adherence, ticket QC)
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $ 30.00- 40.50Southern California $22.00 - 30.00Colorado $22.50 - 30.50Hawaii $23.50- 32.00Illinois $22.50 - 30.50Massachusetts $23.50 - 32.00Maryland $22.50 - 30.50Minnesota $20.00- 27.50New Jersey $23.30- 32.00New York $25.50- 34.50Ohio $20.00- 27.50Vermont $22.50 - 30.50Washington $23.50 - 32.00Washington DC $22.50 - 30.50This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
- Associate's degree or 1-2 years relevant work experience
- Proven extraordinary customer service experience, payment support a plus
- Excellent writing and communication skills
- Proven ability to define urgency and prioritize the most important work
- Ability to effectively and empathetically communicate sensitive financial information with customers and convey confidence through written interactions
- Exceptional attention to detail
- An analytical sixth-sense with the capacity to make quick, informed decisions
- Ability to thrive in a self-starter and team environment
- Solid technical troubleshooting skills
- Ability to multitask and handle multiple support tickets at once
Bonus Points for:
- Experience with MacOS, Slack, Salesforce, Looker
- Availability to work one of the following shifts:
- 10-7 ET
- 11-8 ET
These jobs might be a good fit
