Staff Product Manager - Lending Growth jobs at Intuit in United States, Mountain View

• Drives velocity in the organization by accelerating customer, business, and technology outcomes by identifying and driving key opportunities across the company
• Drives significant technology initiatives end-to-end, including horizontal layers of the architecture
• Understands customer behaviors and partners with cross-functional partners to influence and drive end-to-end solutions for customer problems
• Drives design and implementation of durable software solutions that will solve critical customer problems in a fast-paced environment
• Executes with a boundaryless mindset and contributes to solutions outside of their primary area of ownership
• Knowledge of building AI native applications
  • Guides theapplicability of AI to customer problemsthrough a deep understanding of the value and limitations of AI technologies
  • Understands evaluation tools to validate andmeasure the accuracyof solutions
  • High-level understanding of how AI models work, the differenttypes of AI models that exist, and their pros and cons
  • Understanding of the latest tools and technologies that apply AI to real-world applications
• Creates robust, scalable, and secure technical designs , effectively implementing them to balance short-term and long-term objectives, ensuring high availability and optimal performance of applications
• Passionate forcontinuous learning, experimenting, and applyingcutting-edge technology and software paradigms to solve customer problems

Team/ Collaboration:

• Partners with other groups both inside and outside of Intuit for cross-functional design, development, and integration
• Works with cross-functional team members from Architecture, Product Management, and Operations to design, develop, test, and release features

Community:

• Contributes to standards, patterns, and best practices that improve the engineering community
• Provide perspective on leading industry trends, recommendations on new and emerging technologies, technology prototypes, patent proposals, and engineering process improvements

• Ability to drive velocity in a highly matrixed environment, partnering with numerous stakeholders
• 8+ years of experience developing systems/software for large business environments
• 5+ years of experience designing complex distributed systems, management products, or business applications
• Full-stack development experience with AI technologies/tools and apply it to user experiences or backend solutions
  • Experience with AI technologies like SageMaker, Vert.x, LangChain, Large Language Models, Prompt Engineering, DialogFlow, Python
  • Experience with at least one of the following:
    • Front-end technologies like React, Angular, SwiftUI (iOS), Kotlin (Android)
    • Back-end technologies like Java, Typescript, Spring, Express (NodeJS)
• Prior working experience in a cloud computing environment like AWS/GCP is highly desired
• Prior experience working in teams that have built AI native applications for 1+ years
• BS/MS in Computer Science or related area

Team/Leadership Qualifications

• Team player possessing strong analytical, problem-solving, and communication skills
• Strong mentoring skills. Able to influence and communicate effectively with both technical and non-technical people
• Prefers working in a team and collaborates with other cross-functional partners
• Ability to work effectively in a fast-paced, complex technical environment
• Excellent communication skills. Communicates clearly, succinctly, and persuasively to all levels of employees, customers, and management (including executives)
• "Self-starter" attitude and the ability to make decisions independently
• Experience driving for results across cross-functional teams while maintaining effective working relationships
• Demonstrated ability to work with global teams across time zones

strategies for voice, tone, patterns, and accessibility; and partnering with product, technical, legal, and compliance partners to create effective and engaging content experiences.

• Lead the development and implementation of content design strategies for a suite of products — specifically, Reporting and Business Intelligence
• Write clear, concise, and engaging content for a variety of audiences and purposes
• Train product designers to effectively employ generative AI writing tools in crafting effective messaging for user flows
• Support product designers in their content work, through coaching sessions or office hours
• Coach and mentor other content designers on voice, tone, patterns, and accessibility. Review and edit content created by other designers
• Collaborate with product managers, engineers, and other stakeholders, including marketing, to ensure that content is aligned with user needs and business goals
• Conduct user research to understand user needs and preferences
• Use data to define success, support hypotheses, and understand trends, collaborating with data partners to gain insights and ensure data usability
• Contribute to roadmapping and planning, making informed decisions
• Create content prototypes and mockups to test with customers
• Present strategic and executional work at all levels of leadership, soliciting and acting on feedback received
• Stay up-to-date on the latest trends in content design and development

• Bachelor's degree in English, Communications, or a related field preferred
• 7+ years of experience in content design or a related field
• Strong portfolio showing content design deliverables, including strategies
• Excellent writing and editing skills
• Experience with content strategy, information architecture, and user experience design
• Strong understanding of design principles and best practices
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

• Technology leaders at Intuit think strategically and drive for results. They build high performing teams by putting the right people in the right job at the right time. Leaders help to innovate by thinking differently. They lead their teams to embrace new ideas that produce outstanding results for our customers. Leaders at Intuit inspire others through action by creating a spirit of collaboration.
• In this role you will help to bring out the best ideas from the best engineers by empowering them and leading by example.
• Your team will create and bring customer driven software products to market that simplify and solve for current customer needs while building for the future.
• To accomplish this you will create a shared vision and build and maintain strong cross-functional relationships / alignment with partners across the business (e.g. Program Mgmt, Product Management, Design).
• Experience in building tools with both Frontend and Backend capabilities
• You will foster a culture of technical excellence, innovation, and continuous improvement within your team.
• You will mentor and develop engineers, helping them grow their technical skills and advance their careers.
• You will stay abreast of the latest advancements in AI, automation, and related technologies to identify opportunities for enhancing our Agentic Experiences.

Bay Area California $238,500 - $322,500

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ).

• 8+ years experience as an established technical leader of software engineering teams that have successfully delivered customer-driven software products.
• Demonstrated experience leading positive change, empowering people, cultivating product technology visions and innovative solutions, and fostering effective engineering teams. Adept at articulating the product vision and drive the future roadmap with strong business acumen
• Ability to think and act strategically for all stakeholders
• Passion for being at the leading edge of technology with a minimum of 12-14 years of hands on software development experience (list specific tech exp)
• Experience with Agile development and methodologies and SaaS and technologies. • Possesses strong verbal and written communication skills.
• BS in Computer Science / MIS or equivalent work-related experience
• Experience in building tools with both Frontend and Backend capabilities
• Experience in building real time platform and services which supports multi tante
• Experience in AI and GenAI - an advantage
• Experience in Fintech and/or financial Risk & Fraud, payment etc - an advantage Proven track of execution, engineering excellence and customer obsession
• Proven record of working in a cross organization environment

Fraud Detection & Investigation

• Monitor alerts and analyze real-time signals to detect suspicious activity (e.g., account takeover, check kiting, synthetic identity, mule activity, ACH fraud, remote access tools).

• Investigate and resolve fraud cases across onboarding, KYC, account funding (e.g., ACH, Plaid, RTP), and account usage stages.

• Leverage fraud tools and external vendor data to review high-risk activity and recommend actions. Data-Driven Analysis
• Analyze fraud trends and patterns using data analytics tools (SQL, Excel, dashboards) to identify emerging threats or gaps in current detection logic.

• Support creation and tuning of fraud detection rules, machine learning models, and velocity checks in collaboration with fraud strategy and data teams.

• Track key fraud KPIs (e.g., fraud loss rates, false positive rates, return reasons like R05/R10) and prepare reports for stakeholders. Operational Efficiency & Documentation
• Respond to fraud-related escalations from customer support and other internal teams.

• Assist in refining workflows and automations to improve response time and operational throughput.

• Document fraud scenarios, case investigations, root cause analysis, and preventive actions.

Cross-Functional Collaboration

• Work closely with compliance, risk policy, customer support, engineering, and external vendors.

• Participate in projects related to new product launches, fraud tooling enhancements, and regulatory reviews (e.g., SAR filings support).

• Provide fraud subject matter expertise in discussions related to account security, identity verification, and payment flows.

Bay Area California $172,000- $232,500

• 5–7 years of experience in fraud operations or fraud analytics, preferably in fintech, banking
• Bachelor's degree in quantitative fields such as Statistics, Mathematics, Finance, Data Science; or MS/PhD with 2+ years of relevant working experience
• Strong understanding of fraud typologies relevant to consumer financial products (e.g., synthetic identity, phishing/ATO, 1st/3rd party fraud, ACH disputes).
• Experience with fraud tools and platforms (e.g., Alloy, Sift, Ekata, Kount, etc.)
• Proficiency in analyzing fraud data using SQL and/or Excel; familiarity with Looker or other BI tools is a plus.
• Familiarity with banking regulations and fraud return codes (e.g., ACH NACHA rules, Reg E, KYC/AML basics).
• Strong analytical, investigative, and problem-solving skills.
• Excellent communication and documentation skills.

Nice to Have

• Experience in fraud for digital banking, challenger banks, or fintech products.
• Exposure to fraud rules management or machine learning-based detection systems.
• Prior work with ACH return reason codes, dispute handling, or chargeback processes.

We are seeking an experienced Principal Product Manager to lead the strategic planning and delivery of integrated Mid-Market and shared ecosystem experiences for our payments and invoicing products. This role requires a leader with a deep understanding of the payments industry, exceptional execution and delivery excellence, and the ability to drive cross-functional initiatives that enhance our product offerings.

• Strategic Vision and Roadmap Development: Define and articulate a compelling MM product vision and strategy for our payments and invoicing ecosystem, aligning with overall business objectives and market opportunities. Develop and maintain a comprehensive product roadmap that addresses customer needs and positions the company as a leader in the industry.
• Cross-Functional Leadership: Lead cross-functional teams, including engineering, design, marketing, sales, and customer support, to ensure cohesive product development and delivery. Foster a collaborative environment that encourages innovation and continuous improvement.
• Market and Customer Insight: Conduct thorough market research and gather customer feedback to identify pain points, opportunities, and emerging trends. Utilize these insights to inform product decisions and prioritize features that deliver exceptional value to our users.
• Product Development and Execution: Oversee the end-to-end product development lifecycle, from concept through launch and iteration. Ensure timely delivery of high-quality products that meet or exceed customer expectations.
• Stakeholder Engagement: Engage with internal and external stakeholders to communicate product vision, gather requirements, and ensure alignment. Act as the primary point of contact for all matters related to the payments and invoicing ecosystem.
• Performance Monitoring and Optimization: Define key performance indicators (KPIs) to measure product success. Analyze product performance data to identify areas for improvement and implement strategies to optimize user experience and business outcomes.

• Educational Background: Bachelor’s degree in Business, Computer Science, Engineering, or a related field. An MBA or advanced degree is a plus.
• Experience: A minimum of 10 years of product management experience, with at least 5 years in the payments or financial technology industry. Proven track record of leading complex product initiatives that resulted in significant business growth.
• Leadership Skills: Demonstrated ability to lead and inspire cross-functional teams.
• Experience in managing and mentoring product managers is highly desirable.
• Strategic Thinking: Strong strategic planning skills with the ability to translate market insights into actionable product strategies.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex ideas to both technical and non-technical audiences.
• Analytical Aptitude: Proficiency in data analysis and the ability to make data-driven decisions. Familiarity with analytics tools and methodologies.
• Technical Proficiency: Understanding of payment processing systems, invoicing platforms, and related technologies. Ability to engage effectively with engineering teams on technical topics.

This role will involve developing fraud risk policies for our innovative consumer lending products, with a focus on fraud detection and prevention for new money movement products and features. You will create end-to-end risk policies and drive alignment with cross-functional stakeholders. Additionally, you will manage fraud risk aspects of business initiatives and respond to fraud-related events and demands. Expertise in fraud risk, financial analytics, and innovative risk strategies is required to enable Intuit's growth, expansion, profitability, and trust-enabled consumer experiences.

• Use advanced analytical techniques to mine massive scale account and transactional data to build/optimize fraud risk strategies/policies, and translate into actionable business plans
• Lead the full cycle of risk strategy/policy work, including identify opportunities and action plan, develop and test policy, launch policy to production and monitor the performance
• Build subject matter expertise in different types of risks among money movement offerings to optimize the balance between risk mitigation and growth in the Intuit ecosystem
• Team up with our data scientist, risk operations, product, data engineering, analytics teams closely to drive customer segmentations, develop innovative risk strategies, and perform portfolio analyses
• Test into and recommend 3rd party data providers to solve individual stolen identity, ATO and other types of exposure risk
• Design, implement, and monitor testing to explore new methodologies and estimate key metrics for our risk strategies
• Must have good judgement with the ability to think creatively and strategically

• Strong business acumen and exceptional analytical ability, with 5+ years of relevant experience and bachelors degree in quantitative fields such as Statistics, Mathematics, Finance, Data Science; or MS/PhD with 2+ years of relevant working experience. Preferred experience with Fintech and fraud risk in the areas of consumer lending
• Working knowledge of the fundamentals of risk policy for consumer loans and line of credit including fraud detection and identity checks
• Demonstrated experience in designing experiments and using data-driven insights to solve business problems.
• Proficient in statistical analysis tools like SQL, Excel, Python, R, and data visualization tools. Familiarity with big data technologies such as Hive, Hadoop, and related concepts preferred.
• Polished partnership and communication skills, with the ability to interact cross-functionally with both business and technical partners. You tell stories with data to influence stakeholders and build consensus for plans of action.
• You thrive in a fast-paced environment, and are responsive and decisive during periods of peak fraud activity.
• Passion for analyzing data and an insatiable curiosity to understand complex business issues and proactively looking for business opportunities and drive new innovations.

Bay Area California $172,000 - $232,500

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at

You will help to reimagine experiences that enable seamless 3P integrations and embedded 3P offerings in QuickBooks; and lead design for enhancing our developer portal and expanding our partner program.

You will also manage a team focused on unifying and innovating our dashboard and FTU/Setup experience frameworks. You will work closely with a team of talented designers and diverse stakeholders; and have top notch story-telling, systems-thinking, interaction design skills, and expertise in data-driven design to shape how we transform our critical platform experiences.

The expected base pay range for this position is:Bay Area: $191,500 - $259,000This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ).

• Leading and Growing a Design Team: Managing a team of product designers, fostering their growth, and setting design direction.
• Shaping Design Strategy: Define and influence a multi-year product and UX strategy, helping to influence the direction across partner teams; aligned with Intuit's overall strategy and business goals.
• Platform-approach: Models a platform mindset and thinks critically about ways to experiment, stretch, and meaningfully diverge from the system to learn and ultimately improve the system and its outcomes. Defines the strategy for horizontal, experience frameworks and patterns, helping to innovate and evolve our shared experiences and design systems.
• Works E2E: Looks at work in terms of an entire suite of products or experiences across a segment. Drives resolution of dependencies across team boundaries.
• Partnering with Cross-Functional Teams: Collaborating with product and engineering leaders to shape the future of our QuickBooks small business platform.
• Advocating for Usability: Promoting usability for both internal and external users of the platform.
• Balancing Immediate Needs with Long-Term Vision: Considering both current and future design requirements for the platform.
• Bold Innovation: Explore and implement innovative design solutions that leverage emerging patterns and AI.
• Design thought partnership: Role models design leadership. Leads larger design projects within a strategic pillar, including driving prototyping and initiatives focused on their craft.
• Design craft: Possesses a comprehensive knowledge of design principles, methods, tools, and approaches across all design crafts.
• Contributes new ideas to the overall design direction, while considering the role that their craft can play in the solution. Able to give feedback on other crafts. Uses industry-standard design software at an advanced level.
• Leading 3P Experiences: Designing E2E, platform experiences, including integrations, embedded experiences, and partner portal.
• Evolving Dashboard, FTU/Setup Experiences: Driving how we unify, innovate, and scale our platform and app level dashboard and FTU/Setup experiences.

• 8+ years of experience in product design, with 2+ years leading a team of 4-8 designers in a larger, matrixed organization.
• Experience working on platform teams, design systems, or infrastructure-level components is highly desirable.
• Exceptional storytelling and communication skills, with the ability to influence and persuade stakeholders at all levels.
• Strong UX craft, including interaction design, pattern architecture, and internal usability.
• Proven track record of leading and delivering impactful design solutions across large and complex products and platforms.
• Demonstrated ability to work collaboratively with and influence other designers, product management, marketing, and engineering leaders to drive outcomes.
• Ability to convey holistic ideas and concepts through storyboarding, wireframing, and prototyping.
• An online portfolio showcasing reusable UI, horizontal product thinking, and design that elevates trust.
• Experience with AI-driven platforms is a plus.