Jobs at Intercontinental Exchange - Ice in United States, Provo

Job Purpose

As a Senior Manager with the Simplifile team, you will apply your experience in Enterprise Software Development to lead and manage a fast-paced software development team. As a member of this team, you will utilize your knowledge of software development methodologies, best practices, problem solving and industry experience to work with the team in the design, development, maintenance and support of Simplifile’s products and necessary supporting tools. You will collaborate with members of multiple teams to support the full life cycle of engineering projects.

Responsibilities

• Lead, mentor, and grow both front and back-end engineers, fostering a collaborative and inclusive environment.
• Responsible for directing staff on all phases of the project life cycle including implementation, programming, testing, and maintaining software systems.
• Coach staff towards career goals and monitor performance.
• Plan technical roadmaps that align with the broader organization and direct their execution with reasonable task assignments.
• Support the creation and implementation of departmental strategies.
• Build high-quality, innovative, and fully performing software that complies with coding standards and technical designs.
• Hire, evaluate and promote engineers to build a strong team.
• Participate in discovery processes collaborating with key stakeholders to identify business requirements and expected outcomes.
• Collaborate with QA team to ensure quality production code.
• Collaborate with Project Managers to align development timelines, resource allocation and deliverables with project goals.
• Design, implement, and support process improvements to guide development activities.
• Design and build scalable services and applications optimized for customer experience.
• Work with the product organization to identify scope of work and feasible timelines, prioritize work, and allocate available resources.
• Solve complex problems in development and provide solutions based on technical standards, practices and existing precedents or procedures.
• Work effectively with members of the team, as well as other teams, vendors, and customers.
• Frequent interaction with team and management to resolve issues or inquiries related to development, improving processes and procedures where possible.
• Provide engineering level production support for the Simplifile application.

Knowledge and Experience

• Bachelor’s or master’s degree in computer science or a related technical field.
• 10+ years’ experience with relevant software stack and processes.
• 3+ years managerial experience
• Mortgage domain experience preferred
• Hands-on experience with CI/CD, design reviews, code reviews, TDD, unit testing, monitoring, alerting, and agile development practices.
• Experience with both front and back-end technologies, such as Java, Spring, MySQL, Angular, React, Node.js, JSON, XML, XSL, etc.
• Beneficial experience: MongoDB, Elasticsearch, TestNG.
• Deep understanding of industry standards and best practices for sophisticated platforms and services.
• Proven success in designing robust and scalable production systems.
• Experience with security protocols and security best practices.
• Detail oriented with good organizational skills.
• Excellent verbal and written communication skills.
• Deep knowledge and understanding of scrum/agile development methodologies.
• Ability to work and be a leader in a collaborative team environment.
• Able to communicate and navigate effectively with internal and external customers to resolve technical issues and collaborate on new projects and integrations.

Job Purpose

As a Front-End Engineer with the ICE Simplifile Submitter Team, you will apply your knowledge of software development methodologies, best practices, problem solving and industry experience to work with the team in maintaining, refactoring and evolving the eRecording submitter workflow and developing necessary supporting tools. Your work will primarily be with the front-end portion of the Simplifile SAAS platform technology stack.

Responsibilities

• Responsible for assisting with all phases of the project life cycle including implementation, programming, testing and maintaining software systems.
• Help build high-quality, innovative, and fully performing software that complies with coding standards and technical design.
• Ensure high quality code via design reviews, code reviews and unit test coverage.
• Support process improvements which guide development activities.
• Work with the product organization to identify scope of work and feasible timelines, prioritize work, and allocate available resources.
• Solve straightforward problems in development and provide solutions based on technical standards, practices, and existing precedents or procedures.
• Work effectively with members of the team, gaining understanding of development processes.
• Frequent interaction with team and management to resolve issues or inquiries related to development; improve processes and procedures where possible.

Knowledge and Experience

• Bachelor’s degree or equivalent in computer science, engineering, or related field.
• 3+ years’ experience with relevant software stack and processes.
• Experience in JavaScript programming language.
• Experience with front-end web technologies, preferably Angular .
• Proficiency in HTML5, CSS
• Familiar with modern software development tools and processes.
• Familiar with backend technologies, such as Java and MySQL a plus.
• Detail-oriented and good organizational skills.
• Great communication skills.
• Able to work in a team environment.
• Able to communicate and navigate effectively with internal and external customers to resolve technical issues and collaborate on new projects and integrations.

Job Purpose

As a senior software engineer with the Simplifile team, you will apply your knowledge of software development methodologies, best practices, problem solving and industry experience to work with the team in the design, development, maintenance and support of the product and necessary supporting tools. Your work will cover the full SAAS platform technology stack.

Responsibilities

• Responsible for all phases of the project life cycle including implementation, programming, testing, and maintaining software systems.
• Build high-quality, innovative, and fully performing software that complies with coding standards and technical designs.
• Ensure high quality code via design reviews, code reviews and proper unit test coverage.
• Collaborate with QA team to ensure quality production code.
• Support process improvements which guide development activities.
• Solve complex problems in development and provide solutions based on technical standards, practices and existing precedents or procedures.
• Work effectively with members of the team, as well as other teams, vendors, and customers.
• Frequent interaction with team and management to resolve issues or inquiries related to development, improving processes and procedures where possible.
• Provide engineering level production support for the Simplifile application.

Knowledge and Experience

• Bachelor’s or master’s degree in computer science or software/computer engineering
• 5+ years’ experience with relevant software stack and processes
• Experienced with applications hosted in the AWS environment
• Experienced with frontend technologies, preferably ReactJS
• Experienced with backend technologies, preferably NodeJS and MySQL
• Beneficial experience: C#, Java
• Familiar with JSON, XML, XSL
• Familiar with modern software development tools and processes
• Detail oriented and good organizational skills
• Very good communication skills
• Ability to work in a team environment
• Able to communicate and navigate effectively with internal and external customers to resolve technical issues and collaborate on new projects and integrations

Responsibilities

• Coordinate with the Sales team to discover county and vendor requirements prior to implementation/integration.
• Work with Integration developers and County Team Software Business Analysts as needed to gather information required to implement a county implementation/integration.
• Follow up with county contacts during the implementation/integration process to keep schedules on track
• Develop and own cross-functional program plans supporting county or vendor integrations and other key initiatives and products
• Partner with the internal Product Management organization to drive requirements and work with other teams to continuously interact with counties, vendors and stakeholders to set expectations, review objectives and coordinate resources across the individual projects.
• Facilitate continuous improvement of the policies, process, practices and templates associated with county and vendor management and the SDLC process.
• Maintain dashboards in JIRA, Excel and Confluence providing real-time visibility across projects and product lines.
• Generate, review, and distribute weekly county health and integration pipeline reports
• Communicate with submitter customers, support team members, and the API team with new county integrations and their unique requirements
• Assist the Sales team with training new counties
• Follow-up with new counties and document changes

Knowledge and Experience

• Bachelor's degree or 2+ years of experience in project or account management
• Excellent written and verbal communication skills
• Ability to work easily between multiple organizations and people, both internal and external
• Organized and detail oriented
• Able to juggle multiple projects and responsibilities
• Familiar with Jira, Confluence, word processors, spreadsheets, etc.
• Familiarity with the document recording industry and recording jurisdiction differences a plus
• Excellent judgment, decision making skills, and the ability to work under deadline pressure
• Strong, independent leader, who is a self-starter and a proven team player in a high achievement-oriented environment
• Agile and Project Management certifications a plus

Responsibilities

• Actively manage the entire product life cycle from strategic planning to tactical activities
• Contribute to the company vision by conducting market and industry research
• Provide thorough analysis and recommend course of action for specific customer requests
• Assist in building a roadmap of incremental improvements based on the agreed upon vision
• Create detailed documentation to define feature requirements and maintain product quality
• Work with the development team in managing backlog priorities to align to overall vision, help remove roadblocks, and manage scope to get features released on time
• Participate in product focused release testing to support the highest quality user experience
• Provide transparency to all by helping publish release updates
• Evaluate market competition by reviewing the product capabilities of our competitors
• Develop innovative ideas to drive new customer growth and retain existing customers

Knowledge and Experience

• Bachelors degree or equivalent combination of education, training, and work experience
• 4+ years of enterprise software application product management experience
• A proven track-record of gathering requirements, writing user stories, and producing wireframes and other artifacts to communicate the vision for your product to customers, stakeholders, and developers
• Demonstrates a strong commitment to daily tactical execution, ensuring seamless coordination and timely delivery of product milestones
• Experience with accounting systems, application integrations, and general accounting processes (AR, AP, GL, etc.)
• Deep understanding of the mortgage industry experience
• Experience with an agile software development life cycle methodology
• Knowledge of software product management concepts

Responsibilities

• Drive resolution of complex production issues, including escalation management, system testing, facilitation of strategy sessions, and transfer of knowledge.
• Acquire and grow knowledge of existing and new ICE products and solutions to provide assistance, guidance, and knowledge to clients.
• Act as an advisor for ICE Mortgage Technology products and services including APIs.
• Assist and guide clients in their transformative journey adopting the latest products and solutions.
• Participate in projects that enhance the quality and efficiency of the Premier Services team.
• Gather metrics and work with clients to baseline and demonstrate the value of the ICE Mortgage Technology platform.
• Oversee client service requests while acting as escalation manager when necessary.
• Partner with Service Operations team to develop successful strategies and execution of plans to ensure and improve technical performance of ICE Mortgage Technology services.
• Ensure client contacts are informed of new product features and help guide the client’s implementation roadmap.
• Advise on ways to achieve optimal utilization.
• Gather and supply product feedback as a client advocate to help drive the product roadmap.
• Develop relationships across ICE client-engagement teams, brands, and departments to strengthen partnership with clients.
• Advise client on best practices and industry benchmarking.
• Provide mentorship and guidance to junior members of the Premier Services team.
• Help define processes and procedures to better service ICE Mortgage Technology’s Premier Services clients.

Knowledge and Experience

• 5+ years hands on direct experience working in the mortgage industry
• 5+ years' experience in an Admin role administrating loan origination software
• 8+ years direct experience supporting and/or providing technical advisory/account management services preferably in a software management, information technology or mortgage industry role.
• Experience with cloud-based/SaaS solution offerings.
• Demonstrated experience working at executive level in client environments.
• Proven ability to develop and cultivate lasting client relationships with a diverse set of internal and external constituents including senior level executives, legal, technical, finance, support, sales, and marketing experts.
• Skillset required in data analytics.
• Excellent organization, project management, time management, and communication skills.
• Willingness to assist wherever needed; team player who will work within the company to continue improving the way ICE Mortgage Technology serves its clients.
• Ability to travel up to 25% of the time.
• Bachelor’s degree or equivalent experience in Computer Science, or related field.
• Previous working knowledge of ICE Mortgage Technology’s Encompass product and Mortgage Industry experience a plus.
• Recommended knowledge of: Encompass; Encompass SDK; Python; Java; Microsoft .NET framework; Amazon Web Services; Microsoft Azure; SaaS infrastructure and web-based application architecture; TCP/IP network layer; Microsoft IIS; Microsoft SQL; NoSQL Database; App Dynamics; REST API; web services.

Responsibilities

• Onboard and train new internal and external users in ICE’s environment
• Support and advance the global corporate computing environment
• Support hardware, software, and network needs for Windows, Mac, and virtual environments
• Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
• Deploy hardware and software including desktop and laptop imaging software and VoIP
• Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
• Support broker and trading floor technology (New York based EUC analysts only)

Knowledge and Experience

• Bachelor’s degree in Computer Science, MIS, CIS, or related field
• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Experience with networking technology such as Cisco and Juniper
• Experience with Windows OS, Mac OS, and Microsoft Office Suite
• Knowledge of scripting and PowerShell preferred

Preferred

• Experience in an exchange, trading facility, or financial services environment
• Strong multitasking, time prioritization, collaborative and communication skills