Full Stack Software Engineer jobs at Intercontinental Exchange - Ice in United States, Jacksonville

Job Purpose

The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using ServiceNow SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively.

Responsibilities

• License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and Cloud Infrastructure devices.
  • Contracts Review: Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs.
  • Audit Support: Prepare cost and usage reports for internal and/or vendor audits.
  • Operational Improvements: Identity opportunities to improve operations via process improvements and/or automation
  • Reporting: Generate monthly license position reports, dashboards, and financial summaries.
  • SAM Compliance Tooling: Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based

• Software Asset Management Operations: Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in ServiceNow
• Understand License Terms: Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries.
• Maintain Centralized License Inventory: Ensure completeness of software license inventory in a ServiceNow CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities.
• Manage Overall License Position and Usage Tracking Strategy: Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization.
• Conduct Regular Audits: Regularly assess compliance with license terms, identify any discrepancies and trends.
• Ongoing Compliance Awareness and Education: Continue to educate and train staff on software compliance, policies and tools.
• SAM Reporting: Continue to develop and maintain core data and metrics in the form of live ServiceNow Reports and/or dashboards.
• Software Discovery Management: Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co-manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed.
• Prepare reports for use by ICE management and by external vendors/auditors.

Knowledge and Experience

Required

• 3+ years’ experience in Software Asset Management, end user, infrastructure and Cloud license compliance
• Experience with ServiceNow SAM Pro, including license workbench and reconciliation jobs.
• Administration of IBM’s ILMT
• Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.).
• Strong license compliance experience
• Advanced data analysis using excel, excel formulas or other data analysis tools
• Bachelor’s degree in computer science, Business Administration, Finance or Information Technology
• Certifications in SAM (e.g., CSAM, ServiceNow SAM Pro)
• Strong written and verbal communication skills. Ability to prepare and give presentations
• Ability to multitask and work independently on multiple projects
• Ability to perform well under pressure
• Ability to create diagrams, business processes, workflow and/or entity relationship diagrams

Preferred

• Working experience on Tanium, Axonius or JAMf
• ServiceNow Software Discovery Investigations
• Python, Perl or scripting skills
• AI-driven automation, prompt engineering and LLM integration
• 1+ years CMDB and Hardware Asset Management experience

Responsibilities

• Responsible for the development of enterprise applications.
• Participates and often leads technical design, architecture, and implementation of enterprise applications.
• Develops and ensures adherence to development process and best practices.
• Facilitates an agile, efficient, and fast paced development environment.
• Participates in software design meetings and analyzes user needs to determine technical requirements.
• Responsible for automation of builds and deployments.
• Responsible for ensuring deployments are successful.
• Responsible for application performance and resilience.
• Provides mentorship and guidance for less experienced software development staff.
• Remains current on industry standards in technologies relevant to their responsibilities.
• Works closely with product and business teams to ensure software functions as expected.
• Ensure adherence to industry and corporate standards including SDLC, information and software security, and compliance.

Knowledge and Experience

• 10+ years of professional software development experience.
• Master's degree (preferred) or Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• 7+ years of experience designing and architecting complex software systems.
• Expert-level proficiency in modern programming languages:
  • Python
  • Java or .NET
  • Transact SQL
• 5+ years of hands-on experience with modern UI frameworks such as React or Angular.
• 7+ years of substantial experience with RDBMS such as PostgreSQL and SQL Server.
• Proven experience in developing and deploying AI/ML solutions, including knowledge of key frameworks and platforms (e.g., TensorFlow, PyTorch, scikit-learn) is preferred.
• Strong knowledge and experience with containerization technologies (e.g., Docker, Kubernetes).
• Extensive experience working within and leading agile development teams.
• Proficiency with agile project management tools such as Jira.
• Proficiency with continuous integration and continuous deployment (CI/CD) tools such as Jenkins.
• Demonstrated ability to lead, mentor, and effectively collaborate across cross-functional technical teams.

Job Purpose

You will be responsible for partnering with ICE Clear Credit and ICE Link customers to provide operational process, system interface training, onboarding and trouble-shooting across CDS and U.S. Treasury clearing and post-trade processing services. This will involve analyzing complex cases and measuring them against expected system behavior to provide customers with case resolution. You will act as a primary escalation point for internal production support queries and will work closely with service delivery, systems operations and account management teams. You will be expected to participate in the design, implementation and testing of new products and services, and service enhancements, providing input based on your knowledge of customer needs and existing system and process challenges.

Responsibilities

• Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes
• Customer Inquiries: Resolve customer inquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions
• Technical Documentation: Prepare and manage technical guides for external business analyst and developments teams to review for new functionalities and enhancements
• API Code Sample: Prepare API samples and message templates for ICE functionality that showing best practice for integrating to ICE
• Technical Review: Perform periodic technical reviews of external integrations to ICE to identify areas of improvement for ICE connectivity
• Issue Handling:
• Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams
• Impact Assessment: Collaborate with customers and internal teams to assess external integration impacts to drive design decisions for issue resolution
• Escalation: Escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution
• Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision
• Documentation: Clearly track/update cases with detailed statuses and resolutions; maintain knowledge store of common issues/solutions/troubleshooting steps, etc.
• Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Java, SQL, Excel, VBA

Knowledge and Experience

• Bachelor’s degree or equivalent
• 5+ years relevant industry experience
• Rigorous troubleshooting techniques plus the willingness to convey technical details clearly and politely
• Excellent communication skills; good written English and demonstrable experience in writing clear/concise documentation
• Ability to independently learn nuances of a complex, multifaceted system with minimal supervision
• Effective use SQL as an analytical tool
• Work experience in a Software Development role is preferred, especially developing large scale enterprise applications using Java
• Experience in modern messaging protocols such as IBM MQ, JMS, Kafka, etc. is preferred
• Experience using database development concepts (SQL, PL/SQL, views, etc.) is preferred
• Experience in Object-Oriented Programming (Java/C++), XML, FIX, FpML, Python, JavaScript/TypeScript and Unix shell scripting is preferred
• Experience setting and supporting conformance testing preferred
• Must be able to multi-task, prioritize and escalate when appropriate
• Previous IT Support experience preferred

Responsibilities

• An Agile full stack developer, focusing on sustainable development by exercising good estimation, effective branching strategies for managing code, automated testing to protect quality, and continuous deployment to receive fast feedback from users
• Ability to analyze needs and requirements of existing and proposed systems. Develop technical specifications
• Design, develop and unit test software applications with high quality and on schedule
• Turn ideas and concepts into carefully designed and well-authored code
• Articulate the interdependencies and the impact of the design choices
• Adapt/enhance existing and develop new engineering processes & tools
• Implement modules ensuring best coding practice
• Resolve technical issues of the Product implementation
• Assist Operations / Support team in resolving Production Issues

Knowledge and Experience

• Bachelor’s degree in computer science, Information Systems or the equivalent combination of education, training, or work experience
• 2+ years of software development experience using Object Oriented design for high-volume transactional and customer-facing web applications
• Experience with programming languages C# and/ or Java, JavaScript
• Knowledge of web development frameworks and technologies (React, Java, .NET)
• Basic understanding of software development principles, including object-oriented design and testing
• Experience with development tools such as Visual Studio, Git, and/or Eclipse
• Ability to learn quickly and adapt to new technologies and processes
• Strong problem-solving skills and attention to detail
• Excellent communication and teamwork skills

Preferred

• Kubernetes, other containerization tools, CICD pipeline
• Familiarity with Continuous Integration and Continuous Delivery (CI/CD) pipelines
• Excellent analytical, decision-making, and problem-solving skills

Job Purpose

Intercontinental Exchange is seeking an Automation Engineer.

Responsibilities

• Building and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors
• Actively troubleshoot any issues that arise during testing and production
• Update existing processes and design new processes as needed to optimize performance
• Work with the customers to understand their infrastructure automation solution requirements
• Understanding customer requirements and project KPIs
• Actively participate in or own continuous improvement projects driven by automation
• Any other activities as directed by management
• Work closely with the other team members to improve existing projects.
• Create quality measurements to track improvement in projects.
• Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment
• Participate in an on-call rotation

Knowledge and Experience

• 3+ years functional experience working as a DevOps Engineer
• Prior experience with software development, infrastructure development, or development and operations
• Strong experience with Microsoft Windows Server and Linux Administration
• Experience with scripting languages such as Python or PowerShell
• Experience in architecting an automation framework
• Proficiency in Configuration Management, CI, and automation tools such as – Jenkins, Chef, Puppet, Ansible or similar
• Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira)
• Experience with git, git repo services (BitBucket, GitHub), and branching strategies
• Experience with open-source technologies and cloud services (AWS/Azure)
• Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty)
• Experience with infrastructure as code (Terraform, CloudFormation)
• Experience with automation of business continuity/disaster recovery
• Knowledge of and exposure to container technology and orchestration is a plus.
• Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman)
• Excellent problem-solving and troubleshooting skills
• Process-oriented with great documentation skills (Confluence)
• Experience with data structures/formats such as XML, JSON, YAML, and HCL

Preferred

• Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler
• Experience with BigPanda
• Experience with PagerDuty
• Experience with AI Ops

Responsibilities

• An Agile full stack developer, focusing on sustainable development by exercising good estimation, effective branching strategies for managing code, automated testing to protect quality, and continuous deployment to get fast feedback from users
• Independently able to analyze needs and requirements of existing and proposed systems. Develop technical specifications
• Designs, develops and unit tests software applications with high quality and on schedule
• Turns ideas and concepts into carefully designed and well-authored code
• Articulates the interdependencies and the impact of the design choices
• Easily able to Adapt/enhance existing and develop new engineering processes & tools
• Leads team code review and code management and develops /improves code management procedures
• Goes beyond team boundaries and able to influence groups in and out of development team (e.g. QA, Product Management, SaaS Operations, UE, Tech Pub) to achieve well groomed, predictable results
• Prepare detailed design documents including Class diagram, sequence diagram, interface specification, persistence model, screen mockups where required
• Implement modules ensuring best coding practice
• Resolving technical issues of the Product implementation
• Assist Operations / Support team in resolving Production Issues
• Provide technical guidance to young smart Software Engineers

Knowledge and Experience

• Bachelor’s Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience
• 4+ years of software development experience using Object Oriented design for high-volume transactional and customer-facing web applications using Java
• Proficient experience working with development technologies such as C#.Net, Java, SQL Server, GIT, Visual Studio, JavaScript, React and demonstrate good coding practices
• Strong hands-on experience working on Spring framework, Spring Hibernate, MySQL, NoSQL
• Knowledge of Distributed architecture with JMS middleware
• Experience with REST architectural patterns and experience building, exposing, consuming RESTful services with OpenAPI Specification (OAS)
• Deep knowledge of industry standards and industry best practices for a large, complex platforms and services
• knowledge and understanding of scrum/agile development methodologies
• Experience working in a TDD or BDD environment
• Exposure to modern software development tools and process
• Detail oriented and good organizational skills
• Very good communication skills
• Ability to work in a team environment

Preferred

• Knowledge of security remediations process/tools such as OSVM, SAST, DAST, Penetration Test
• Knowledge in Docker, Terraform, Kubernetes, Spinnaker, other containerization tools, CICD pipeline
• Experience working with applications in the cloud such as AWS or OpenShift
• Familiarity with Continuous Integration and Continuous Delivery (CI/CD) pipelines
• Excellent analytical, decision-making, and problem-solving skills

Job Purpose

The Enterprise Collaboration - Conferencing Technology team is looking for an experienced AV/VC Senior IT Engineer to support local and global initiatives. This position requires applicants to have extensive experience and knowledge in design, installation, programming, and project engagement in Audio-Visual (AV) systems. The requirements equally extend to a comprehensive background and expertise in Video Conferencing (VC) solutions and supporting platforms including Zoom and MS Teams.

Responsibilities

• Troubleshoot and support Collaboration meetings - Zoom/Teams/Webex etc.
• Contribute to design, implementation and support of all conference rooms and meeting spaces
• Proactively assist with escalation of support inquiries and incidents relating to all AV/VC services across the enterprise. This support also extends to local, virtual/cloud and large conferencing events
• Troubleshoot/remediate all second/third-line issues in a timely manner whilst ensuring all activities are entered in ServiceNow for additional tracking and incident management
• Working with the appropriate vendors and internal teams, review existing and new initiatives to architect, design, plan, install, upgrade/decommission all conference and huddle rooms to meet the business and function needs across the enterprise
• Coordinate and support site installation/upgrades/normalization and decommissions of all AV and VC equipment. This includes coordinating physical access, network connectivity, power, general contractor work and other dependencies, as necessary
• Work with the AV vendors to ensure all devices are installed, configured, and tested appropriately
• Produce formal standardization documents for all room types which should include approved room design, equipment list, HLD/LLD and details on connectivity for each room type
• Audit/maintain an inventory of all conference room data, hardware, and license management
• Ensure all applicable devices and services are monitored and alerts acknowledged/addressed within set SLAs
• Assist with preventative maintenance visits to review existing hardware software solutions to ensure all rooms are patched, serviced and consumables replaced to remain in service at all times
• Frequently review all AV/VC hardware and service contracts globally to ensure appropriate support coverage across all sites
• Asset life cycle management and procurement of all AV/VC equipment in conference rooms
• Fully support companywide town-hall and events
• Participate in an on-call rotation for after hours and weekend support
• Educate and mentor other members in the group as needed on internal products/services and processes
• Working with other internal teams and Project Managers, run point with small and mid-scale projects
• Run point with Incident/BCP and Change Management activities and tasks
• Run point with POC (Proof of Concept) evaluations and assessment of new products and services as necessary
• Work with the UX and other applicable teams, ensure all training material for end users as well as operational documentation are frequently created, reviewed and updated

Knowledge and Experience

• Minimum of 3-5 years exposure in a medium to large sized organization supporting an AV/VC environment
• Endpoint / Collaboration certifications in Zoom, Microsoft or Cisco platform or Polycom is highly desirable: Cisco Webex Certification, Zoom Certified Professional, Microsoft 365 Certified: Teams Fundamentals, Microsoft Certified: Teams Administrator Associate, Cisco CCNA, Polycom Certified Support Specialist (PCSS), Polycom Certified Telepresence Engineer (PCTE)
• Extended on-site experience in contributing to conference room upgrades and new installations
• Familiarity with operation, design and installation principles of commercial audio-visual (AV) and Video Conferencing (VC) systems with Control Processors, Room Schedulers, Microphones, Video-wall displays, Matrix switchers, VC cameras & codec, Audio DSPs and Digital Signage
• Strong competency with system schematics, cable pull schedules and high-level/low-level architectural drawings
• Strong competency at AV / DSP/ Microphone administration and audio tuning. Requirements also includes but not limited to configuration, scripting, audio/video calibration and support of Biamp/Shure/Crestron/Q-Sys/ Sennheiser/Extron/Lightware technologies
• Experience with design, installation and administration of Video Conferencing equipment including Cisco Room Kits, Poly (X50/X70/G7500), DTEN, Logitech and QSC endpoints
• Strong experience in administering and supporting cloud-based collaborations with Zoom and Microsoft Teams Rooms
• Strong experience in configuration and support of large audio and video townhalls and webinars
• Expert knowledge in remote monitoring, alerting and automation technologies and workflows.

Preferred

• College/University Degree in IT, Information Systems, Multimedia or related disciple in Audio/Video multimedia engineering is highly desirable
• AV certification in Certified Technology Specialist (CTS), Certified Technology Specialist – Installation (CTS-I) or Certified Technology Specialist – Design (CTS-D) is desirable
• AV device certifications in Crestron/Extron/Biamp/Lightware or an approved AV installation/integrator program is desirable
• Certification in Q-Sys Design & control and Audinate Dante level 1/2/3 or higher is desired
• Exposure to working with Service Now, SLAs, Change and Incident management practices
• Lua scripts, Python, Crestron Programming (SIMPL, S+, S#)
• Experience with REST APIs, JSON, scripting
• Extensive on-site experience in contributing to conference room upgrades and new installations
• Strong understanding of commercial audio-visual (AV) and Video Conferencing (VC) systems. This includes Control Processors, Room Schedulers, Microphones, Video-wall displays, Matrix switchers, VC cameras and codec, Audio DSPs and Digital Signage
• Strong understanding of AV/SIP networking protocols including audio/video signal flow transmissions, SIP, Dante, AVB and AES76 protocol knowledge
• Strong knowledge in Microsoft Office and other collaboration tools
• Solid knowledge of AV / DSP/ Microphone administration and audio tuning. Requirements also includes but not limited experience in configuration, scripting, audio/video calibration and support of Biamp/Shure/Crestron/Q-Sys/ Sennheiser/Extron/Lightware technologies
• Strong experience in administrating Video Conferencing equipment including Cisco Room Kits, Poly (X50/X70/G7500), DTEN, Logitech and QSC endpoints is desirable
• Strong understanding of TCP/IP, LAN, Firewalls, and multicast over IP network protocols and DHCP services
• Strong client/server fundamentals with windows/Linux and appliance-based platforms
• Competent with Dante Domain Manager and Controller
• 2-3 years administration with Zoom admin portal
• 2-3 years administration with Webex Control hub portal
• 2-3 years administration experience with Microsoft Admin portal
• 2-3 years exposure with Poly Lens
• Competent with Lightware installation, administration and troubleshooting
• Competent with Dante Domain Manager and Controller
• Competent knowledge of QSC Designer/Administrator