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Client Support Specialist Ii jobs at Intercontinental Exchange - Ice in United States, Jacksonville

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Company (1)
Job type
Job categories
Job title (1)
United States
State
Jacksonville
25 jobs found
21.09.2025
IE-

Intercontinental Exchange - ICE Senior Product Strategy Specialist - Loss Mitigation United States, Florida, Jacksonville

Limitless High-tech career opportunities - Expoint
Description:


Responsibilities

  • Assess order and trading activity based upon a variety of alerts generated by surveillance systems.
  • Working with colleagues, engage in fact finding to determine if matters warrant further investigation and escalation; document findings.
  • Issue formal requests for information to members and analyze their responses; interact with member firms and their counsel concerning those requests.
  • Assist with the preparation of memoranda that recommend dispositions of completed investigations and present those findings and recommendations to senior leadership during meetings of NYSE Regulation’s Disciplinary Action Committee.
  • Assist with the creation, development, and review of new surveillances and procedures.
  • Investigate regulatory issues arising from NYSE business and operations units.
  • Identify and mitigate situations that may adversely impact the integrity of NYSE markets.
  • Assist with the refinement of surveillance systems to ensure that alert output is meaningful and valid; recommend enhancements to those systems.
  • Investigate trading activity by querying, synthesizing, and analyzing large and complex data sets.
  • Other projects, as assigned.

Knowledge and Experience

  • Possess strong analytical skills, an understanding of equities and/or options exchanges and trading and the ability to work with and synthesize large data files.
  • Bachelor’s degree or equivalent work experience.
  • Sound judgment.
  • Experience relevant to securities markets or compliance (preferred).
  • Excellent written and verbal communication skills.
  • Ability to work on and prioritize multiple tasks with tight deadlines.
  • Ability to work independently while contributing to a collegial, fast-paced, team-oriented environment.
  • Solid data analytics capabilities.
  • Ability to write and execute SQL queries against large data (preferred).

Expand
05.09.2025
IE-

Intercontinental Exchange - ICE Senior Product Strategy Specialist United States, Florida, Jacksonville

Limitless High-tech career opportunities - Expoint
Description:

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

  • Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products.
  • Works individually or within a team on technology business consulting projects to meet specific client requirements.
  • Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
  • Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications.
  • Analyzes industry, company, technology best practices, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices, processes, and changes in technology accordingly.
  • Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
  • May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

Knowledge and Experience

  • A Bachelor's degree or the equivalent combination of education, training, or work experience
  • Prior Mortgage Servicing experience
  • Mortgage servicing product experience (i.e. MSP) highly preferred
  • Knowledge of ICE Servicing Digital and Customer Service applications highly preferred
  • Functional knowledge in the following area(s) may be required:
    • Escrow Analysis
    • Insurance, including:
      • PMI/MIP
      • Optional
      • Hazard
    • Taxes
    • Payoffs
    • Customer Service
    • Tracking, including:
      • Disaster
      • Task
      • Paid in Full
  • Familiarity with ICE Mortgage products and services
  • In-depth knowledge of mortgage services industry and associated regulatory and compliance requirements
  • Awareness of system-development protocol
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
  • Resourceful and proactive in gathering information and sharing ideas
Expand
04.09.2025
IE-

Intercontinental Exchange - ICE Escrow Client Support Specialist United States, Florida, Jacksonville

Limitless High-tech career opportunities - Expoint
Description:

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

  • Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products.
  • Works individually or within a team on technology business consulting projects to meet specific client requirements.
  • Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
  • Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications.
  • Analyzes industry, company, technology best practices, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices, processes, and changes in technology accordingly.
  • Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
  • May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

Knowledge and Experience

  • A Bachelor's degree or the equivalent combination of education, training, or work experience.
  • Prior Mortgage Servicing experience
  • Mortgage servicing product experience (i.e. MSP) highly preferred
  • Functional knowledge in the following area(s) may be required:
    • Escrow Analysis
    • Insurance, including:
      • PMI/MIP
      • Optional
      • Hazard
    • Taxes
    • Payoffs
    • Customer Service
    • Tracking,including:
      • Disaster
      • Task
      • Paid in Full
  • Familiarity with ICE Mortgage products and services
  • In-depth knowledge of mortgage services industry and associated regulatory and compliance requirements
  • Awareness of system-development protocol
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
  • Is resourceful and proactive in gathering information and sharing ideas
Expand
23.08.2025
IE-

Intercontinental Exchange - ICE Client Support Associate MLS Multiple Listing Service United States, Florida, Jacksonville

23.08.2025
IE-

Intercontinental Exchange - ICE Manager Client Support United States, Florida, Jacksonville

Limitless High-tech career opportunities - Expoint
Description:

Work hours are 9:00 am to 6:00 pm Eastern time. Some weekend on call hours required.

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

  • Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
  • Collaborates with the development team to prepare estimates of resources needed to complete activities and projects.
  • Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements.
  • Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware.
  • Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
  • Prepares and updates written material and explanations to accompany systems, programs, and program changes.
  • Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
  • Performs other related duties as required.

Knowledge and Experience

  • A bachelor’s degree
  • Four years relevant work experience or the equivalent combination of education, training, or work experience
  • Familiarity with other ICE Servicing applications and integrations

Preferred Knowledge and Experience

  • Strong experience in mortgage servicing and it's functional areas
  • Proven technical aptitude
  • Servicing technology experience
  • In-depth knowledge of mortgage-and home-equity services industry and associated regulatory and compliance requirements
  • Knowledge of the tools, techniques and principles used in application development
  • Proficiency in business modeling and requirements definition disciplines
  • Proficiency in quality management methods, tools and technologies
  • Awareness of system-development protocol
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Is resourceful and proactive in gathering information and sharing ideas
Expand
Limitless High-tech career opportunities - Expoint
Description:


Responsibilities

  • Assess order and trading activity based upon a variety of alerts generated by surveillance systems.
  • Working with colleagues, engage in fact finding to determine if matters warrant further investigation and escalation; document findings.
  • Issue formal requests for information to members and analyze their responses; interact with member firms and their counsel concerning those requests.
  • Assist with the preparation of memoranda that recommend dispositions of completed investigations and present those findings and recommendations to senior leadership during meetings of NYSE Regulation’s Disciplinary Action Committee.
  • Assist with the creation, development, and review of new surveillances and procedures.
  • Investigate regulatory issues arising from NYSE business and operations units.
  • Identify and mitigate situations that may adversely impact the integrity of NYSE markets.
  • Assist with the refinement of surveillance systems to ensure that alert output is meaningful and valid; recommend enhancements to those systems.
  • Investigate trading activity by querying, synthesizing, and analyzing large and complex data sets.
  • Other projects, as assigned.

Knowledge and Experience

  • Possess strong analytical skills, an understanding of equities and/or options exchanges and trading and the ability to work with and synthesize large data files.
  • Bachelor’s degree or equivalent work experience.
  • Sound judgment.
  • Experience relevant to securities markets or compliance (preferred).
  • Excellent written and verbal communication skills.
  • Ability to work on and prioritize multiple tasks with tight deadlines.
  • Ability to work independently while contributing to a collegial, fast-paced, team-oriented environment.
  • Solid data analytics capabilities.
  • Ability to write and execute SQL queries against large data (preferred).

Expand
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Client Support Specialist Ii opportunities at Intercontinental Exchange - Ice in United States, Jacksonville. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.