Jobs at Intercontinental Exchange - Ice in United States, Chicago

Job Purpose

The Junior Data Center Technician is responsible for ensuring all activities carried out in the Data Center & Access Centers conform to Data Center Procedures and industry best practice.

The Junior Data Center Technician performs routine data center operations work with a focus on learning and administering current data center procedures.

The role will also be requiring assisting Data Center Engineers to gather information for a work order.

Responsibilities

• Support storage tape removal and pick up
• Provide escorted access for vendors and COLO customers
• Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.
• Carry out QA in Data Center Halls and access centers.
• Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately

Knowledge and Experience

• Basic computer hardware knowledge
• 0-1+ years' experience of working in Data Center environments
• Good Understanding of Microsoft Office
• Ability to follow instructions
• Demonstrate ability to perform in a high paced work environment, good problem solving techniques, communicating issues and results to co-workers and escalating to immediate management
• Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
• Demonstrates a willingness to learn
• Effective written and verbal communication at all levels

Job Purpose

The Junior Data Center Technician is responsible for ensuring all activities carried out in the Data Center & Access Centers conform to Data Center Procedures and industry best practice.

The Junior Data Center Technician performs routine data center operations work with a focus on learning and administering current data center procedures.

The role will also be requiring assisting Data Center Engineers to gather information for a work order.

Responsibilities

• Support storage tape removal and pick up
• Provide escorted access for vendors and COLO customers
• Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.
• Carry out QA in Data Center Halls and access centers.
• Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately

Knowledge and Experience

• Basic computer hardware knowledge
• 0-1+ years' experience of working in Data Center environments
• Good Understanding of Microsoft Office
• Ability to follow instructions
• Demonstrate ability to perform in a high paced work environment, good problem solving techniques, communicating issues and results to co-workers and escalating to immediate management
• Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
• Demonstrates a willingness to learn
• Effective written and verbal communication at all levels

Responsibilities

• Lead QA Engineer must be able to do session level, functional, technical, failover and performance testing across the entire stack – application, hardware, firmware, OS and network.
• Review code base and make recommendations for testing scenarios; analyze changes introduced and assess the technical testing required.
• Work with cross-functional teams to build scenarios in requirements, design and coding phases.
• Perform analysis of data from QA and production to build testing tools and scenarios.
• Maintain testing and analysis tools; identify any negative changes to both QA and production environments and work with teams to resolve those concerns.
• Take the initiative to improve efficiencies across systems/projects.
• Support operations, including executing process validations, methodology and audits.
• The candidate will also be responsible for building automation in one of the languages, Perl or Python to help ensure the delivery of quality trading system applications and drive solutions

Knowledge and Experience

• Bachelor’s degree in computer science, Engineering or related field.
• 5+ years of experience as a QA Engineer, working on low latency client/server applications.
• Must have 4+ years of Linux/Unix experience. Red Hat is preferred.
• 5+ years of relevant experience including software design, development, testing and deployment.
• Intermediate to advanced programming/scripting knowledge in Python or Perl.
• Excellent communication and customer service skills.
• Ability to work in a highly demanding and fast-paced environment.
• Ability to multitask and work independently on multiple projects.
• Ability to differentiate between a critical business impacting incident and a minor problem, and resolve/escalate accordingly.

Preferred Knowledge and Experience

• Experience with Trading and financial applications is a plus.
• Knowledge of FIX or Multicast protocol is a plus.
• Experience with supporting production changes, UAT testing and debugging prod issues.
• Results Driven Drive, focus and commitment to deliver results that meet the requirements of internal customers along with the passion for quality and getting the right results in the right way. Ability to work to tight schedules/deadlines and multitask.
• Teamwork Internal communication is always a team effort. It is important to have the ability to interact positively and confidently with others and have the resilience, determination and focus to succeed in shared objectives
• Pushing Boundaries The ability to challenge the status quo and actively look for new approaches and inspiration to improve the department’s results and processes. The ability to approach tasks in a creative and fresh manner.
• Operational Excellence A passion for quality and a practical focus on getting the right results in the right way. Ensuring that decisions are fully implemented. The ability to anticipate and plan for significant changes in the organization, markets and customer requirements. Understand the need for change and help others to see the benefits by overcoming barriers.

Job Purpose

As a Senior QA Analyst you will work with the Systems Analysts and Development Teams to understand the business/product and system requirements. You will create and execute test plans and test cases. You will be responsible for maintaining QA artifacts by following the current standards along with coordinating test execution, training users, and providing user support.

Responsibilities

• Document, maintain and execute detailed test cases to validate system functionality, identify and document software defects, and track test case execution status.
• Create test plans for software releases to detail the overall strategy for testing complex systems, including defining resources and test scope for each test cycle, and identifying dependencies and risks.
• Deploy software release builds, maintain test environments, and perform troubleshooting software / hardware configuration problems.
• Work with technology team in building cutting edge Clearing Systems including back-end clearing, intraday risk management, delivery management, and settlement management systems.
• Test systems in a multi-tiered based design featuring Java and JavaScript architectures. JavaScript architectures tested will include extJS, JQuery, Oracle APEX, and ReactJS.
• Gain experience with Iterative and Agile software development methodologies.

Knowledge and Experience

• 5+ years of experience in enterprise application testing (test case development and execution)
• Strong background in functional testing with the ability to design and develop comprehensive test strategy and test cases.
• Strong background in reviewing business and functional requirements in order to produce a test strategy and test cases.
• Experience participating in all aspects of a full-lifecycle development methodology, and related quality concepts and processes.
• Extensive knowledge of testing process, testing methodology analysis and defect reporting tools.
• Experience with both White Box and Black Box Testing.
• B.S. or higher in Computer Science or related discipline; or equivalent work experience
• 3+ years experience writing and executing complex SQL queries
• Prefer 2+ years experience with commodity markets, financial trading environment, or equity brokerage business and exposure to futures markets.
• Excellent communication and interpersonal skills.
• Strong analytical, problem-solving, and technical troubleshooting skills.
• Track record of completing assignments on time with a high degree of quality.
• Ability to work independently and productively under pressure.
• Ability to set priorities and multi-task in a fast-paced environment.
• Programming skills (sufficient to write automation scripts, and to validate test results in a database, or through some other non-GUI based method) is a plus

Responsibilities

• Daily restocking of office and kitchen supplies
• Daily walk through of office space to maintain the appearance of the office
• Address facility related employee requests and concerns
• Track inventory and coordinate delivery of office and kitchen supplies
• Create purchase orders for supplies
• Place orders and obtain proper approval for vendor orders
• Facilitate clean up food/drinks/refreshments for meetings
• Maintain and cultivate a working relationship with building landlord and onsite IT and admin support teams
• Maintenance of office equipment
  • Light repair
  • Placing and logging service calls
  • Escorting and supervising vendors/repair techs while on the premises
• Facilitate all internal move initiatives
• Set up and take down of new hire, transferee or recent leavers desking
• Management of Reception
• Sorting and distribution of incoming mail and packages
• Enter and oversee guest registration in the building’s visitor system

Knowledge and Experience

• 4+ years of Facilities work experience
• Bachelor’s degree preferred, but high school diploma accepted with some college or equivalent experience
• Excellent communication and negotiating skills
• Proficiency in Microsoft Office Suite
• Organized and able to multi-task
• Able to work independently and complete necessary tasks without consistent supervision
• Outgoing personality with a positive “can do” attitude
• Excellent service mentality
• Ability to work weekends when necessary
• Open to new duties, responsibilities and change
• Experience in a dynamic, 250+ person office environment
• Physical ability

Job Purpose

ICE Clear Credit, Inc. (ICC), a subsidiary of Intercontinental Exchange Inc., is looking for a Senior Developer in their Chicago, IL office. ICC is the world’s largest systemically important clearinghouse for Credit Default Swaps (CDS).  ICC is an entrepreneurial and aggressive organization that implements world-class risk management solutions for the CDS marketplace.  ICC Systems span:

• OLTP systems for managing business and system workflows
• Distributed batch processing systems for quantitative risk analytics
• Enterprise Integration systems for ETL and Data Feed Management
• Reporting systems for Member, Regulatory and Compliance
• User Interface systems for the external marketplace

Responsibilities

• Work with other teams to understand business and technical requirements and come up with meaningful solutions
• Lead systems analysis, design, development, quality assurance and integration of server applications
• Develop detailed design specifications including interface to backend server and service modules
• Present and evaluate design solutions objectively and facilitate conflict resolution
• Participate in all stages of the software development life cycle
• Contribute to process improvement initiatives
• Remain current with the latest technology and business topic

Knowledge and Experience

• Bachelor's Degree or equivalent work experience in Computer Science or Management Information Systems
• Must have 5+ years of work experience in a Software Development role, 5+ in a Senior Java role
• Ability to analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
• Ability to effectively present information and respond to questions from business and technical staff both internal and external to the company
• Ability to work effectively in a fast-paced, sometimes stressful environment and deliver quality software to production within tight schedules
• Ability to adjust to rapidly changing requirements and timelines
• Track record of completing assignments on time with a high degree of quality
• Excellent analytical, problem-solving, communication and interpersonal skills
• Self-motivated and self-directed in performing responsibilities
• 5+ years of developing large scale enterprise applications using Java
• 5+ years using modern frameworks such as Spring, JPA/Hibernate, etc.
• 5+ years using database development concepts (SQL, PL/SQL, views, etc.)
• Experience with Microservice/SOA based architecture
• Experience working in an Agile environment
• Experience developing distributed, High-Performance, Resilient Architecture
• Experience using one or more of the following: JMS, REST, WebSockets, Kafka, Redis

Preferred

• 2+ years of experience at a financial institution (major bank, hedge fund, prop shop) in their financial markets technology departments
• Experience with US Treasuries
• Experience in developing micro-services in container-based Kubernetes platforms (OpenShift, Tanzu)
• Experience with modern UI frameworks such as ReactJs, AngularJs, NodeJs
• Experience with NoSQL and big data
• Experience with load/performance testing

Responsibilities

• Incident Management
  • Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.

• Problem Management
  • Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.

• Operational Readiness for New Services
  • Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.

• Change Management Planning and Configuration Implementation
  • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.

• Service Requests, Network Maintenance, and Operational Support
  • Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.

• Process Improvement
  • Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge and Experience

• Bachelor’s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.
• Knowledge of routing protocols and concepts (OSPF, BGP, etc).
• Knowledge of TCP/IP, Layer 2 and 3 switching.
• Position requires superior customer service skills including verbal and written skills.
• Ability to work in a team oriented environment is essential
• Weekend and off hours support is required
• JNCIA, CCNA, or equivalent knowledge is preferred.
• Financial industry experience is preferred.
• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base
• Solid understanding of multicast and troubleshooting techniques
• Working knowledge of how to use management tools