Manager Network Operations jobs at Intercontinental Exchange - Ice in United States, Atlanta

Job Purpose

As a Senior Full Stack Developer, you will be part of a dynamic team responsible for the design, development, maintenance, and operational support of applications supporting the Exchange Trading Platform, End of Day RISK and Clearing systems.

Responsibilities

• Contribute to the design and development of applications supporting Trading, RISK and Clearing systems
• Be able to lead an effort to design, architect and write new software components.
• Be able to independently handle project activities related to builds and deployments.
• Be able to create software tests, verify the functionality and quality of the software.
• Create design documentation for new software development and subsequent versions.
• Provide second-tier production support for 24/7 applications.
• Provide support for deployments during maintenance windows.
• Troubleshoot issues as they arise, in the dev, QA and production rollout cycles
• Keep test environments up to date and in working order, creating environment-specific configurations and applications as necessary
• Identify opportunities to improve and optimize applications.
• Work with business analysts or product management in understanding new requirements.
• Follow team guidelines for quality and consistency within the design and development phases of the application(s).
• Follow company software development processes and standards.

Knowledge and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in Java design and development
• 2+ years of experience with at least one JavaScript framework such as React or Angular
• 5+ years of experience with open source frameworks like Spring
• 5+ years of experience with Tomcat/SpringBoot/Vertx or equivalent application servers
• Solid understanding of security concerns for web-based applications
• Able to write and troubleshoot PL/SQL queries
• Experience with writing comprehensive unit tests
• Experience with SDLC Tools like GIT, JIRA, Jenkins, Maven, or equivalent tools
• Experience building user-centric web applications with focus on usability, workflows, and performance
• Strong analytical and troubleshooting skills
• Working knowledge of software testing, building high quality software, and experience with software testing tools, regression testing etc
• Proven success working in a team environment

Responsibilities

• Conduct real-time surveillance of electronic trading activity in ICE Futures products
• Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets
• Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
• Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
• Monitor the health and usage of our systems, escalating recurring or high-priority issues
• Produce operational reports to provide metrics and tracking of queries

Knowledge and Experience

• College degree or equivalent work experience in a customer-focused environment
• Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus
• Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
• Strong communication skills with demonstrated interpersonal skills
• Team player, with commitment to service to our customers and their needs
• Working knowledge of at least one of Salesforce, ServiceNow, MS Office

Responsibilities

IntercontinentalExchange has an opportunity for a Full-Time Accounts Payable Manager. The Accounts Payable Manager will have the following responsibilities:

• Manages day-to-day accounts payable activities including, but not limited to, vendor maintenance, invoice and payment processing, T&E audit reviews, 1099 issuance, escheatment reporting, and month-end close in accordance with timelines and policies outlined by senior management.
• Analyzes and reviews accounts payable activities to ensure processes and controls meet SOX compliance, internal/external audit, and tax requirements.
• Administers the resolution of escalated invoicing/payment issues and responds to inquiries promptly and professionally.
• Manages accounts payable team by effectively allocating responsibilities, providing timely and constructive performance feedback, and ensuring established service level agreements are met.
• Leverages reports and analytics to monitor team performance and productivity, and identify areas of improvement and makes enhancement recommendations.
• Acts as a liaison between the company, internal and external auditors, tax and accountants to meet informational needs and to ensure that proper information is maintained for historical purposes.
• Participate in project-based assignments that stem from acquisitions, system migrations, and/or process improvement activities.
• Recruits and hires qualified AP personnel and trains/evaluates employees to enhance their performance, development, and work product.

Knowledge and Experience

• Bachelor's degree in Accounting or business-related field.
• 12+ years of Accounts Payable management experience at a large, multi-national company within a high volume shared services environment.
• Must have large ERP experience such as Oracle, SAP or PeopleSoft
• Ideal candidate would have prior experience processing and issuing 1099’s as well as escheatment reporting experience.
• Proficiency with Microsoft Excel is a must.
• Must have strong analytical skills, be organized, results-oriented and have proven management skills.
• Must have the ability to assess, analyze, and solve problems as well as prioritize tasks in a fluid environment.
• Candidate must be able to handle confidential and sensitive information in a professional manner.
• Strong verbal and written communication skills as well as interpersonal skills for interacting with accounts payable team, external suppliers, internal customers as well as upper management.
• Proven experience in fast-paced work environments and has the flexibility and adaptability to handle various job assignments.
• Prior experience managing a team of 10+ individuals is strongly preferred.

Job Purpose

Intercontinental Exchange (ICE) is looking for an IT Audit Manager to be part of our corporate Internal Audit team. This position will be responsible for developing, leading, and performing Information Technology (IT) audits to ensure compliance with regulatory requirements and internal policies. This position must be able to manage and conduct audits of general business and information technology functions in supporting the execution of the annual audit plan.

Responsibilities

Auditing and Business Processes:

• Develop and maintain a deep understanding of the company’s clearing and exchange operations to inform audit strategy and execution.
• Oversee the continuous update of the audit universe and related risk assessments to reflect evolving business and technology risks.
• Lead the development of audit plans, programs, and test procedures aligned with organizational objectives and regulatory requirements.
• Supervise and perform control testing activities, ensuring thorough documentation to support the Internal Audit plan.
• Effectively communicate control deficiencies and risk exposures to senior management, providing actionable recommendations.
• Foster strong working relationships with internal stakeholders and external partners to support audit execution and issue resolution.
• Lead or contribute to special projects and strategic initiatives as assigned.

Information Technology Control Auditing:

• Assess the design and operational effectiveness of IT control processes across operational, financial, and compliance domains.
• Provide strategic recommendations to management based on audit findings and control evaluations.
• Manage and execute all phases of IT audits—including planning, fieldwork, reporting, and follow-up—ensuring timely and high-quality delivery.
• Coordinate documentation and evidence requests for internal and external audit engagements.
• Translate complex IT concepts and risks into clear, actionable insights for non-technical stakeholders and senior leadership.

Knowledge and Experience

• 5+ years of experience in IT audit function or equivalent.
• Strong understanding of IT control processes including: information security, access controls, change management and IT operations among others.
• SOX IT Audit experience is a plus.
• CISA or similar certification required.
• Familiarity with regulatory auditing standards such as FFIEC IT examination handbooks is a plus.
• Programming, CAAT and database management skills are a plus.
• Excellent communication and writing skills.
• Ability to perform multiple projects simultaneously.
• Travel 10-15 percent; including international travel.

Responsibilities

• Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
• Problem Management: Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
• Operational Readiness for New Services: Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff can perform established recovery procedures.
• Change Management Planning and Configuration Implementation: Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support: Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Process Improvement: Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge and Experience

• Bachelor’s Degree in Computer Engineering or related field preferred.
  • 1-3 years of relevant experience in lieu of educational credentials.
• Knowledge of routing protocols and concepts (OSPF, BGP, etc.).
• Knowledge of TCP/IP, Layer 2 and 3 switching.
• Position requires superior customer service skills including verbal and written skills.
• Ability to work in a team oriented environment is essential.
• Weekend and off hours support is required.
• JNCIA, CCNA, or equivalent knowledge is preferred.
• Financial industry experience is preferred.

Skills

• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base
• Solid understanding of multicast and troubleshooting techniques
• Working knowledge of how to use management tools

Responsibilities

• Manage talent acquisition team. Create recruiting plans and action items to help the team recruit strong candidates for open positions
• Frequently interact with leaders across business units to develop strategies to fill roles
• Coordinate and build strong relationships with HRBPs for collaboration on hiring needs, business initiatives and challenges
• Help deploy employer branding initiatives and provide suggestions to develop long-term recruiting strategies
• Demonstrate strong knowledge and understanding of full-cycle recruiting, applicant tracking systems and various roles with the organization
• Solve a variety of problems related to the talent acquisition process and help create efficiencies
• Develop team members, teach and train colleagues on talent acquisition processes and new implementations
• Manage new talent acquisition processes as needed
• Explore ways to improve the candidate selection process
• Collaborate with other TA Leaders to share information, generate ideas, and leverage resources to facilitate globally consistent, high-quality, effective hiring
• Identify market trends, key candidate touchpoints, and be a subject-matter expert for hiring

Knowledge and Experience

• Bachelor’s degree or equivalent professional work experience
• Minimum 5+ years managing recruiters in a professional hiring environment
• Experience recruiting in technology, financial services, or other highly technical and competitive hiring culture
• Self-motivated and results-oriented working style
• Strong leadership skills, with a commitment to collaboration and communication
• High level of accuracy, confidentiality, and judgment
• Ability to quickly build relationships, handle multiple priorities, organize workload

Responsibilities

• Educate and mentor team members, operations staff and other departments on best practices of Linux and Windows infrastructure and application deployment methodologies and technologies
• Delegate, assign, and ensure work is completed by subordinate staff
• Lead in the design, planning and implementation of server and application delivery solutions
• Tune and design systems infrastructure for maximum available performance
• Automation of manual tasks using scripting and application development
• Investigate and adopt new technologies & tools as needs arise
• Respond to and assist with production operations in a 24/7 environment
• Hire and train engineering staff to ensure team operational efficacy
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with Developers, Operations staff, and End-Users
• Ensure streamlined application deployments as part of the overall SDLC
• Manage infrastructure lifecycles, including procurement, buildout, ongoing hygienic support, and decommission
• Develop and maintain reports for internal initiative progression tracking
• Collate and present regularly scheduled progress reports to Business and Operations stakeholders

Knowledge and Experience

Required

• Degree in engineering discipline or equivalent experience in Systems Engineering / Development
• 5+ years of experience with the Linux Operating System (RedHat variants preferred)
• Experience as a people manager or in a team lead role with delegation duties
• Advanced Linux administration and engineering including kernel tuning, performance testing, and benchmarking
• Solid experience coding with any one or combination of Python, Bourne, Groovy, Ruby, etc
• Experience with automation and configuration management using Puppet, Chef, Ansible or equivalent
• Familiarity with git, Jenkins, buddy, ArgoCD, and similar tooling
• Working knowledge of multi-tiered, highly available, and resilient infrastructure platform design
• Proficiency with enterprise architectural concepts including DNS, authentication, logging, monitoring, and alerting
• Working knowledge of horizontal and vertical scaling for performance and high availability
• Ability to specify hardware requirements and make recommendations based on application needs
• Top-tier critical thinking and problem-solving skills
• Ability to work in a service-oriented team environment
• Project Management, organization, and time management skills
• Customer focus and dedication to the best possible user experience
• Ability to communicate effectively with both technical and non-technical business peers
• Thorough understanding of core system security & hardening concepts and processes

Preferred

• Working knowledge of the creation, support and deployment of Docker Containers
• Working knowledge of the setup and configuration of Kubernetes and orchestration platforms such as OpenShift, Tanzu, or equivalent
• Experience reviewing and enforcing system configurations against compliance requirements
• Expertise with Excel, Grafana, Tableau, or other enterprise reporting tools