Product Coordinator jobs at Intercontinental Exchange - Ice in United Kingdom, London

Job Purpose

The Associate Product Associate will be supporting the global Product team in charge of the suite of IGN solutions. The Associate Product Associate will be exposed to every stage of the product life cycle (market analysis, business case, Go-To-Market plan, business-as-usual activity, market/industry monitoring, innovation, etc.) and will have the opportunity to work on the wider range of IGN products and underlying technologies. The Associate Product Associate will work closely with both internal teams (engineering, billing, reporting, …) and external parties (customers, vendors).

Responsibilities

• Develop a solid understanding of the financial markets and electronic trading ecosystem, of the trading infrastructures and the ICE Global Network offerings
• Support the Product team by taking ownership of operational tasks essential to manage the day-to-day business
  • Review vendors billing, reconcile and approve
  • Build reports using internal tools and contribute to the analysis of the data
  • Coordinate external notifications to customers for relevant product updates
• Analyze and reconcile customers billing at the macro level. Identify issues (macro/micro) and work on plan of actions and correction.
• Maintain and update internal and external documentation by working with the Product team, Legal and Marketing
• Build ad-hoc analyses and reports to identify trends/issues, and post-mortems following new product launches or new initiatives
• Ensure the consistency of the internal product documentation and update/revise when needed (pricing, list of products, etc.)
• Project manage ad-hoc initiatives, collaborate with internal teams and partners, track and report on progress, identify risks, escalate issues

Knowledge and Experience

• University degree, preferably in technology, engineering, or business
• Strong analytical skills
• Proactive, problem-solver, agile and keen on working in a fast-paced environment
• Good communication skills, comfortable to engage and interact with multiple teams within and outside of the organization
• Interested in technologies and IT infrastructures (data center, network, telecommunications, Cloud-based NaaS)
• Interested in financial markets and electronic trading
• Proficient with the Microsoft Office suite, especially Excel
• Curious and eager to learn on a daily basis

Job Purpose

ICE is seeking a Senior Product Manager to join our Reference Data Product Development team. You will be part of the Products team but will work closely with IT, Operations and the Business. The Senior Product Manager will perform a wide range of responsibilities pertaining to the productization of new Reference Data content. This position will rely on excellent technical writing skills primarily to write detailed technical requirements and product documentation.

Responsibilities

• Well versed in business requirements writing. Requires extensive knowledge of all areas of the business including but not limited to content, development, product design, workflow, billing, and configuration.
• Must have extensive knowledge of reference data and how and where internally and externally that data is sourced, stored, and output in product.
• Must be well versed in industry and company focused initiatives, and understand how that content could be utilized within reference data products.
• Serve as an ally to our Sales team - understand client use case, how data will be used, understand potential roadblocks or gaps, and resolve to get them filled.
• Understand business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals.
• Work alongside Senior stakeholders, Business Development and Product Management to translate their vision into documents and wireframes.
• Liaise with stakeholders in managing, defining, prioritizing, planning, and executing the vision for our applications targeting our core Data Services customers.
• Serve as a subject matter expert for internal business partners in the assigned product space.
• Recommend improvements and new features for existing products.
• Design and build new products from the ground up.
• Define requirements to ingest third-party data feeds to be incorporated in product.
• Present to internal stakeholders (Project Ideas, Business Requirements, Product Launch documents within the Product Committee)
• Work closely with new colleagues on company acquisition-related integration activities.
• Prepare product methodologies, training guides, release notes, and perform training for users.
• Liaise with Technology and QA teams to deliver new features and resolve issues.
• Perform UAT on new functionality or datasets.
• Identify and communicate project risks and issues.
• Collaborate with target market representatives, customers, and partners to create powerful and compelling solutions for the marketplace.
• This position is equal parts internally focused working with a cross functional departments and outwardly focused securing new sales revenue of $25 million annually

Knowledge and Experience

• Extensive data analysis, data mapping, functional and technical business analysis experience working in the financial services industry.
• Excellent analytical and problem-solving skills - solid hands-on experience of functional analysis, with extensive experience translating business requirements into functional, design and test documentation.
• Strong communication skills - ability to work with the client/user community to translate their requirements, however expressed, into development materials and conversely present development materials to client/users in a comprehensible way.
• Strong organizational, time management and prioritization skills with the ability to manage multiple complex projects simultaneously
• Attention to detail, critical thinking, problem solving, and analytical skills.
• Ability to work with technical teams (QA and Development) as well as sales and end users.
• A working knowledge, and ideally hands on experience, of the development life cycle, covering basic design, testing cycles from unit to acceptance testing, implementation, and post release bug/issue fixes.
• Working knowledge of SQL for data querying and analysis
• Proficiency in Microsoft Excel (pivot tables, formulas, functions such as VLOOKUP).
• Data Modeling experience with the ability to understand data entities, attributes, and the relationship between.
• Familiarity with a range of product interfaces (XML/JSON Files, APIs, Front-End Viewers)
• Proven track record of problem solving and solution building.
• Energetic, motivated, with a strong work ethic, willing to take on challenging tasks.
• Strong interpersonal, verbal communication and technical written skills.
• Must have the ability to develop strong relationships with colleagues at all levels of the organization.
• Bachelor’s degree is a minimum.

Responsibilities

• Processing, checking and Invoicing of Probate valuations as per client requests.
• Assist in the production of the Weekly Official Intelligence (WOI)
• Assistance with other work of the department as required.
• Liaise with Dublin editorial staff re data queries

Knowledge and Experience

• Familiarity with Company financial Data, including the calculation of Dividend and Interest payments.
• Good PC skills including Intermediate Microsoft Word and Excel
• Good communication skills
• Exceptional eye for detail
• Ability and willingness to adapt to a changing environment and changing requirements
• Able to work under one's own initiative and meet strict deadlines / SLA’s

Job Purpose

You will be responsible for partnering with ICE Clear Credit and ICE Link customers to provide operational process, system interface training, onboarding and trouble-shooting across CDS and U.S. Treasury clearing and post-trade processing services. This will involve analyzing complex cases and measuring them against expected system behavior to provide customers with case resolution. You will act as a primary escalation point for internal production support queries and will work closely with service delivery, systems operations and account management teams. You will be expected to participate in the design, implementation and testing of new products and services, and service enhancements, providing input based on your knowledge of customer needs and existing system and process challenges.

Responsibilities

• Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes
• Customer Inquiries: Resolve customer inquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions
• Technical Documentation: Prepare and manage technical guides for external business analyst and developments teams to review for new functionalities and enhancements
• API Code Sample: Prepare API samples and message templates for ICE functionality that showing best practice for integrating to ICE
• Technical Review: Perform periodic technical reviews of external integrations to ICE to identify areas of improvement for ICE connectivity
• Issue Handling:
• Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams
• Impact Assessment: Collaborate with customers and internal teams to assess external integration impacts to drive design decisions for issue resolution
• Escalation: Escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution
• Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision
• Documentation: Clearly track/update cases with detailed statuses and resolutions; maintain knowledge store of common issues/solutions/troubleshooting steps, etc.
• Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Java, SQL, Excel, VBA

Knowledge and Experience

• 5+ years relevant industry experience
• Rigorous troubleshooting techniques plus the willingness to convey technical details clearly and politely
• Excellent communication skills; good written English and demonstrable experience in writing clear/concise documentation
• Ability to independently learn nuances of a complex, multifaceted system with minimal supervision
• Effective use SQL as an analytical tool
• Work experience in a Software Development role is preferred, especially developing large scale enterprise applications using Java
• Experience in modern messaging protocols such as IBM MQ, JMS, Kafka, etc. is preferred
• Experience using database development concepts (SQL, PL/SQL, views, etc.) is preferred
• Experience in Object-Oriented Programming (Java/C++), XML, FIX, FpML, Python, JavaScript/TypeScript and Unix shell scripting is preferred
• Experience setting and supporting conformance testing preferred
• Must be able to multi-task, prioritize and escalate when appropriate
• Previous IT Support experience preferred
• Bachelor’s degree or equivalent

Duties and Responsibilities

• Daily production of services and Day-to-Day support for Delivery Products.
• Help ensure that delivery products and services are released on-time and with accurate data.
• Help manage and remediate production issues as they occur to minimize client impact. Work with Client Service regarding client notifications as needed.
• Participate in postmortem review meetings following major production issues. Track and ensure key remediation actions are closed out.
• Work with Client Service in drafting Incident Summary Reports (ISR), as needed.
• Manage the priority of BAU product fixes and changes needed to ensure ongoing reliable production.
• Work with the Delivery Team to ensure best practices are used when configuring client files. Provide training as needed.
• Work with Finance and Sales to research billing questions.
• Create and maintain tools and documentation to support the Pricing Delivery Products implementation.
• Manage the priority and implementation of small enhancements to help close new sales opportunities and increase client satisfaction.
• Work with the Delivery Team, Pre-sales/Product Solutions, and Sales to identify and qualify these opportunities.
• Support client migrations and other special projects as needed.
• Work with Product Management (PM) on implementation of strategic initiatives.
• Work with PM and development to schedule and implement the strategic initiatives and balance the priority versus the BAU and Small Enhancements projects.
• Manage and deploy solutions for source mandated changes across our delivery products.

Knowledge and Experience

• Bachelor’s degree in finance or other related business degree required
• Strong knowledge of the financial data industry is essential
• Detail-oriented with excellent organizational and follow-up skills
• Excellent writing and customer service skills
• Proficient in MS Office, with strong XML, HTML, SQL, and Tableau skills
• Ability to work independently, problem-solve and prioritize multiple tasks
• Ability to operate under strict deadlines and in a fast-paced environment
• Graduate work a plus

Responsibilities

• Lead a team through the idea generation, technical development, implementation and launch of innovative across asset classes.
• Be the lead contributor towards the design and implementation of new business initiatives (e.g., new products).
• Define strategy to leverage external data for effective platform/product growth within the region.
• Take a data-driven approach to product enhancements, identifying opportunity areas and contributing to the Product roadmap, prioritizing work to deliver against key areas of focus.
• Partner with Strategic Delivery functions to develop and execute on product roadmaps.
• Participate in both formulating the business strategy well as channeling into a clearly defined direction and product strategy.
• Work with other product and development leaders to ensure alignment with their roadmaps and delivery.
• Define strategy to leverage external data for effective platform/product growth within the region.
• Serve a critical role in the successful integration and subsequent product buildout of strategic company acquisitions.
• Participate in cross-functional teams (e.g. Product, Business Analysis, Software Engineering) in the development of business requirements to meet customer needs.
• Collaborate with target market representatives, customers, and partners to create powerful and revenue generating solutions for the marketplace.
• Expertise in business requirements writing. Requires extensive knowledge of all areas of the business including but not limited to content, development, product design, workflow, billing, and configuration.
• Must be well versed in industry and company focused initiatives, and understand how that content could be utilized within reference data products.
• Understand the business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals.
• Liaise with the Stakeholders in managing, defining, prioritizing, planning, and executing the vision for our applications targeting our core Data Services customers.
• Liaise with development and QA teams to deliver new features and resolve issues.
• Identify and communicate project risks and issues.
• Ability to operate in a multi-tasking and deadline driven team environment.
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills, and experiences.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

Knowledge and Experience

• 8+ years of experience in the financial services industry. Ideally, some of these were when you were leading a team.
• 3+ years of experience querying / retrieving data from structured databases (SQL/Oracle. Python).
• Excellent ability to communicate technical ideas and concepts to colleagues outside the domain.
• Ability to generate creative solutions to problems and challenge processes.
• Strong collaboration skills – ability to navigate cross functional teams to deliver on shared objectives.
• Excellent communication and listening skills with an ability to develop a clear message for senior management and craft the story around it.
• Must have the ability to develop strong relationships with colleagues at all levels of the organization
• Organized and structured with excellent attention to detail.
• Acute understanding of how data is stored and flows through systems and databases.
• Skilled in excel to analyze data, identify trends, and come to conclusions.
• Understanding of how to identify and develop product enhancements.
• Excellent analytical and problem-solving skills - solid hands-on experience of functional analysis, with extensive experience translating business requirements into functional, design and test documentation.
• Strong written and verbal communication skills - ability to work with the client/user community to translate their requirements, however expressed, into development materials and conversely present development materials to client/users in a comprehensible way.
• Must be able to supervise, organize, prioritize workload and work on numerous projects/tasks at one time.
• Ability to work with technical teams (QA and development) as well as sales and end users.
• A working knowledge, and ideally hands on experience, of the development life cycle, covering basic design, testing cycles from unit to acceptance testing, implementation, and post release bug/issue fixes.
• Working knowledge of SQL for data querying and analysis.
• Familiarity with a range of product interfaces (XML/JSON Files, APIs, Front-End Viewers).
• Strong communication and leadership skills.
• Bachelor’s degree is a minimum.