Employee Relations Advisor Emea & Apac jobs at Intercontinental Exchange - Ice in United Kingdom, London

Job Purpose

This role entails developing client demand across all ICE indices, notably including the ICE BofA Fixed Income Indices and the the NYSE Equity Indices, across EMEA. The Specialist will act in partnership with multiple global and regional internal stakeholders (e.g. Sales and Relationship Management, Index Product, Index Commercial, and Marketing) from ICE Data Services and externally with clients, prospects and partners to drive growth in the IDI Services.

Responsibilities

• Manage a large book of business including key and strategic accounts;
• Be the face of ICE Data Services for Index business by regularly engaging with clients & prospects;
• Be a subject matter expert in all aspects of Index creation, Index use and process flow (i.e. the eco-system of index use);
• Contribute strongly to team sales quota;
• Contribute to new product development and regional strategy for IDI Indices;
• Identify competitive threats that could cause potential risk to our index business;
• Keep abreast of regulatory changes that may benefit or damage our index business;
• Work closely with the sales and relationship management teams to grow business and develop cross selling opportunities for other ICE services;
• Will need to travel across the region on a regular basis.

Knowledge and Experience

• French or German language fluency preferred
• Solid experience in an index client-facing role within either an Index Provider, Asset Manager, ETF Provider, Investment Bank or Market Data Vendor;
• Understand the use of indices in benchmarking, particularly in passive strategies, as well as the downstream use of constituent level data within the wider Index Ecosystem
• Solid technical understanding of all Index products, especially Fixed Income products

Key Skills

• Developing productive relationships with key clients
• Uncovering opportunities for new revenue
• Collaborating closely with multiple internal stakeholders;
• Working on multiple client engagements simultaneously;
• Excellent listening, written, communication and presentation skills;
• Strong team player with ability to work independently where required

Responsibilities

• Update HR policy and procedures ensuring it fits to local business needs whilst ensuring an appropriate level of consistency and compliance.
• Support development and communication of new or revised policies.
• To support the Senior Manager, Employee Relations EMEA & APAC across key HR areas (change management, TUPE, absence management, maternity, disciplinary, performance management, grievance and redundancy). Prepare the necessary documents as and where required and support with relevant consultations with employees. Maintain excellent records such as employee relations dashboard and provide reports of activity as required.
• Support development and implementation of staff delegates or works councils to ensure compliance with legal obligations in European territories.
• Liaise with external legal providers as necessary to ensure employment law compliance in relation to all practices and procedures and in relation to live cases including tribunal claims.
• Coaching and advising managers and employees in dealing with employee relations situations, resulting in their improved understanding and ability to prevent and /or manage future issues.
• Effective collaboration with global HRBP team on various matters such as advising on local policy and processes and the complexity of employment legislation across different regions, to deliver a seamless one team service to the business.
• Work collaboratively with internal stakeholders in the wider HR teams to ensure internal processes support the effective administration and application of HR policies and look for opportunities on how to educate the wider business with regards to ER
• Projects - ad hoc projects or tasks as requested by the Senior Manager, Employee Relations, EMEA & APAC.

Knowledge and Experience

• Must be able to demonstrate a high level of ER experience within a large multi-jurisdiction organization including experience of managing grievances, disciplinaries, redundancies, performance improvement and employment tribunal cases.
• Excellent working knowledge of UK employment law and best practice together with experience of advising on employment law related matters across EMEA & APAC. Knowledge and practical experience of employment law in other jurisdictions across EMEA & APAC would be beneficial.
• Acquisition integration experience including TUPE transfers and collective consultation would be benefitical.
• A skilled team player with a solution-based approach to address issues, identifies and implements new solutions which add value.
• The successful candidate will have strong analytical skills and attention to detail.
• Excellent interpersonal, communication and relationship management skills.
• You will be a skilled communicator providing clear plain English guidance & advise.
• Strong organizational skills and project management skills and proactive in finding business solutions.
• Used to working as part of a team and independently.
• Actively shares knowledge and case management experience to maintain consistency of approach.
• Proficient all round IT skills, including Microsoft packages and Oracle.
• Good written and verbal communication skills.

Responsibilities

• Selling to existing ICE Customers and new firms across EMEA and APAC
• Manage a pipeline: identifying opportunities in your territory or assigned accounts, working the trial process, and closing business via contract negotiation.
• Exceed sales and retention quota across the ICE Connect platform (mainly focused on ICE Voice for ICE Chat)
• Manage territory and work closely with colleagues to identify and close new global opportunities;
• Manage and develop strong client relationships;
• Work closely with the product and business team to provide feedback on any client, prospect or partner requirements;
• CRM and pipeline management.

Knowledge and Experience

• Significant over-achievement sales experience with a focus on financial markets (specifically market data, desktop, or voice/chat technologies);
• Strong industry knowledge of Commodities and Energy and derivatives
• Strong presentation skills;
• Competency in consultative sales including solution selling
• History of selling through training
• Competent CRM-Salesforce skills;
• Proficient in pipeline management and forecasting;
• Solid negotiation skills;
• Track record of high close ratio;
• Previous experience working within a data/software vendor, exchange, or trading firm.