Principal Customer Success Architect - jobs at Informatica

• Work with customers' technical team to address their design-related questions and suggest the best practices on Informatica Master Data Management product and IDMC platform

• Review customer's implementation architecture and use cases

• Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations.

• Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively.

• Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs.

• Plan proactive customer engagements and work on deflecting situations before they become escalated.

• Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships.

• Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers.

• Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards.

• Collaborate with management to refine processes affecting both customer interactions and internal support efficiency.

• Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction.

• Expert level knowledge on Informatica Master Data Management product suite required
• Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
• Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
• Track record of successful managing customers and complex data management needs
• Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP).
• Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues.
• Excellent communication skills to translate complex technical concepts clearly to customers and internal teams.
• Customer-focused collaboration experience, working cross-functionally and mentoring technical staff.
• Understanding of networking, operating systems and security best practices.
• Experience with Informatica IICS platform would be preferable

• Bachelor of computer science or equivalent educational background is preferred.
• Minimum 15+ years of relevant professional experience.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

This is a Remote individual contributor role based in the United States, reporting to a Manager, Customer Success Architects. You will work on complex technical challenges where analysis of situations or data requires in-depth evaluation of multiple variables and factors.

Working with the Customer Success Manager, you will engage with customers immediately after the point of sale to: • Understand customer goals and desired outcomes • Develop and map architectural blueprints aligned with customer success metrics • Provide post-sales technical expertise • Ensure customer requirements are met and solutions are functioning according to specifications

Informatica Intelligent Data Management Cloud (IDMC): Cloud Integration Services: - Cloud Data Integration (CDI) ∙ Batch processing ∙ Real-time integration ∙ Change Data Capture (CDC) - Cloud Application Integration (CAI) - Cloud Data Ingestion and Replication (CDIR) - Cloud Data Quality (CDQ) • Platform Capabilities: - AI-powered CLAIRE® engine - Cloud-native architecture - Multi-cloud support - Elastic processing - Serverless computing

Development & Operating Systems: • Programming Languages: - Python - Core Java • Operating Systems: - Linux - Windows

• As a Senior Solutions Architect, you will provide architecture and design, use case development, feature mapping, consulting, and solution implementation advice for our customers while working with Customer Success Managers, Professional Services, and Product/Engineering teams.
• As a Senior Solutions Architect, you will need to be, patient, and passionate about guiding customers through our products and solutions. You must demonstrate ability to collaborate across departments and communicate with both technical and business audiences.
• You will show a commitment to learning new technology trends within Informatica and across other enterprise products.

• Lead architecture design, use case development, and solution implementation projects for enterprise customers • Partner with Professional Services teams to ensure seamless handoff for broader service engagements • Collaborate with Product/Engineering teams to align solution designs with best practices and provide valuable product feedback
• Be an trusted technical advisor to customers and coach to co-workers throughout the post-sales product implementation phase
• Promote customer success through product adoption, usage, expansion, and renewal protection plans
• Provide prompt, detailed technical guidance on product features and capabilities
• Mentor and support colleagues in the Customer Success team
• Create compelling solution presentations and technical proposals
• Develop expertise content including: - Whitepapers - Technical documentation - Case studies - Architectural blueprints - Blog posts - Articles for technical/industry publications

• Minimum 7+ years of overall professional experience
• 5+ years of hands-on experience with Informatica products in the Cloud Data Integration journey, including: - Cloud Data Integration (CDI) - Cloud Application Integration (CAI) - Cloud Data Ingestion and Replication (formerly Cloud Mass Ingestion) - Cloud Data Quality (CDQ)
• Experience with major cloud platforms (AWS, Azure, or GCP)
• Demonstrated expertise in integrating enterprise applications, including: - SAP - Salesforce - Snowflake - Databricks - Oracle - Kafka - Tableau
• Background in architecting solutions for: - Data transformation - Migration strategies - Integration frameworks - High availability systems - Disaster recovery planning
• Customer-facing skills with an ability to translate complex technical concepts to multiple audience

Education:

• Bachelor's degree in Engineering, Computer Science, or a related field

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

This is a hybrid role.

You will work at the forefront of systems architecture, distributed computing, and developer experience — driving innovation in secure Java backend services, microservices, container orchestration, and open integration standards, while ensuring compliance with security frameworks and data protection regulations. As a Principal Engineer, you will collaborate across technical and product teams, mentor engineers, influence platform strategy, and ensure the delivery of world-class, production-ready integrations capable of handling terabytes of data with enterprise-grade reliability and security.

You will report to VP, Product Development

Java, Microservices, cloud, SDK

• Architect and lead the end-to-end development of extensible Connectivity APIs powering internal and external integrations.·
• Design and implement reusable connector frameworks tailored for key ecosystems (e.g., Salesforce, AWS, Azure, GCP, SAP) with a strong focus on maintainability, scalability, and performance.·
• Technical standards for Java-based backend services using modern best practices such as reactive programming, microservices architecture, and comprehensive observability.·
• Collaborate closely with product, security, platform, and QA teams to ensure connectors meet compliance, security, scalability, and reliability requirements.·
• Build intelligent schema management frameworks that adapt dynamically to schema changes, optimizing real-time data pipeline performance.·
• Lead initiatives in optimized query design and database performance tuning to support fastest-in-class data extraction and integration.·
• Mentor engineering talent through code reviews, design sessions, and technical knowledge sharing.· Influence long-term product and platform roadmaps informed by real-world connector usage data, and technical design documentation.
• Champion developer experience through SDKs, rich documentation, and efficient tooling to accelerate connector development and adoption.·
• Participate in agile processes, feature scoping, and technical decision-making to ensure predictable delivery.·
• Resolve complex architectural and production issues, implement monitoring and alerting frameworks to preemptively address system health.

• Experienced in contributing to projects focused on the integration of structured, semi-structured, and unstructured data.
• Hands-on developer experience with open-source integration frameworks such as Apache Camel, Apache Kafka Connect, Apache NiFi or Spring Integration
• Expertise in large-scale data processing, stream processing, and analytics using platforms like Apache Spark and Apache Flink for batch and real-time data workloads.
• Background in AI-powered development, agentic workflow automation frameworks like LangChain, and secure deployment in hybrid environments.
• Published technical blogs, conference presentations, familiarity with contributing to open-source projects and active community involvement.
• Hands-on experiences with API security frameworks, including standards like OAuth 2.0, JWT, and mTLS.· Relevant cloud certifications (AWS, Azure, GCP). Advanced degree in Computer Science or a related technical field

8–10+ years of professional software engineering experience, including 5+ years in a principal or lead engineering role.·

Experience in Java and the JVM ecosystem, including Spring Boot, proficient in Python, with practical experience in performance tuning.· Proven ability to design and deliver robust, distributed APIs and integrations at scale in cloud-native environments.·

Deep understanding of connector patterns: state management, error handling, retry strategies, and idempotency.

• Experience working with multiple cloud and enterprise platforms (Salesforce, AWS, Azure, GCP, SAP), integration protocols (REST, SOAP, JDBC, WebSocket) and real-time event streaming and message broker technologies platforms (Apache Kafka, RabbitMQ) for both synchronous and asynchronous data processing.·

Strong foundation in software design principles, system modeling, documentation, and agile methodologies.·

Expertise in container orchestration technologies such as Kubernetes, and CI/CD pipeline management.· Experience with cloud application development, deployment, security, monitoring, and scalability best practices. Mentor and lead engineering teams technically and culturally.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We are seeking a highly experienced and visionary Principal NoSQL Database Engineer to lead the design, implementation, and optimization of large-scale NoSQL and GraphDB solutions across cloud-native, multi-cloud and on-premises environments. This role will be instrumental in shaping the persistence layer architecture for global informatica IDMC cloud products, ensuring scalability, performance, and security.

You will report to the Director.

• NoSQL ( MongoDB) AWS, Azure, GCP

• Global Architecture & Strategy
  • Define and champion the multi-cloud (AWS, GCP, Azure, OCI) database architecture standards, best practices, and roadmaps for NoSQL platforms, specifically MongoDB, Neo4J and ScyllaDB
  • Develop a global, multi-region strategy for data distribution, high availability (HA), disaster recovery (DR), and data residency to meet strict global service level objectives (SLOs).
  • Provide deep technical leadership and architectural oversight for major database initiatives, new product launches, and strategic technology selection.
• Performance, Reliability, & Optimization
  • Lead projects for performance tuning and capacity planning across the global NoSQL footprint, focusing on query optimization, indexing strategies, and cluster configuration.
  • Design and implement Zero Downtime (ZDT) deployment and migration strategies to ensure service availability during upgrades, patches, and platform changes.
  • Improve reliability and resiliency by refining DR protocols, chaos engineering practices, and failover automation across diverse cloud providers.
  • Oversee cost optimization efforts by analyzing usage patterns, cloud-native offerings, and identifying opportunities for resource rightsizing and efficiency improvements.
• Engineering & Automation
  • Collaborate directly with Engineering teams to influence application design, data modeling, and schema evolution, ensuring optimal use of NoSQL features and adherence to operational standards.
  • Partner with Operations Automation teams to define requirements and build Infrastructure as Code (IaC) templates and deployment pipelines for the entire database lifecycle (provisioning, scaling, patching).
  • Evaluate, select, and integrate cutting-edge tools for monitoring, observability, security, and lifecycle management of the NoSQL fleet.
• Team Leadership & Collaboration
  • Participate in architecture review on the application layer on major release changes and features.
  • Be a top-tier escalation point for complex, highly critical database incidents and performance bottlenecks.
  • Work with global, cross-functional teams (Software Engineering, Security, Infrastructure, SRE) across different time zones.
  • Mentor Database Administrators (DBAs) and Site Reliability Engineers (SREs) on advanced NoSQL architecture, operational excellence, and automation principles.
• Valued Experience ·
  • You will also have Experience with Neo4j GraphdB, ScyllaDB and Elasticsearch
  • Experience deploying noSQL Database system using Kubernetes operators & controllers

• Proven track record of deploying and managing NoSQL systems using Kubernetes operators and controllers (e.g., MongoDB Atlas Operator, Neo4j Helm Charts, Scylla Operator) with robust DR, HA, and ZDT strategies for distributed data systems.
• Deep, hands-on expertise with at least two of the following: MongoDB, Neo4j, ScyllaDB, or Elasticsearch in a large-scale production environment.
• Extensive experience architecting and operating databases on multiple public clouds (AWS, GCP, Azure, OCI). · Proficiency with modern infrastructure tools such as Terraform, Ansible, Kubernetes, and scripting languages (e.g., Python, Go) for operations automation.
• Lead performance diagnostics, indexing strategies, and cost optimization at petabyte scale
• Database encryption at rest & in-flight using MongoDB X.509, Neo4j native encryption, and Scylla TLS.
• Orchestrating MongoDB + Neo4j + Scylla + Elasticsearch in the same microservice mesh with consistent observability and security policies
• Service Mesh integration (Istio/Linkerd) for mTLS enforcement and traffic shaping to database pods
• Backup to object-store with immutable snapshots using Velero, MongoDB Atlas S3 snapshots, and Scylla Manager

• 10+ years of hands-on experience in hosting, operating, and performance tuning NoSQL databases on cloud-native infrastructure (AWS, GCP, Azure, OCI)
• Expert-level proficiency in MongoDB, Neo4j GraphDB, and ScyllaDB – including cluster design, sharding, replication, and advanced query optimization.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Reporting to a Director, Field Sales you will sell complex technical products and services. This would typically be a limited number of our products, typically a technology or those that are strategic in nature. Typically specialize in a single product or product line, and carries an overlay quota. Generally not account-assigned; called into accounts as opportunities are identified and may work with account-assigned sales account managers to close sale. May manage the sales and technical team to support the sale of our products. May also be called on as a technical product expert to develop and present sales proposals and systems solutions, and close complex technical sales.

• Partner with sales account managers, pre-sales consultants, Partner Sales staff, and professional services colleagues in the expansion of sales within all accounts, while building relationships with main decision makers.
• Navigate a complex, enterprise sales environment to understand customer needs and promote/develop business propositions for their specialist area of our product portfolio.
• Use account planning and management skills to address customer needs and with competitive solutions.
• Follow up on leads generated by business development, inside sales, marketing and partners and qualify the funnel of opportunities, and create new pipeline with prospecting efforts.
• Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments).
• Accountable for accurate forecasting and regular quarterly revenue delivery for specialist product area.
• Communicate company news/product updates to existing customers and prospects
• Identify and define use cases for Informatica products.
• Coordinate through initial launch of use cases on Informatica platforms.
• Address Client satisfaction and issues until resolved. This will include coordinating other teams that work with each Client.
• Manage the onboarding process for new select Informatica Clients.
• At this level, incumbents will have expert-level knowledge of selling our products and services, with expertise of their specialization.
• Assigned opportunities/engagements are typically larger and of the most complex nature, where attributed expected revenue retirement would be higher than lesser-scoped sales specialist roles.
• You sell-to and work with executive-level customer decision makers, to include up to CXO levels.

• Hold expert-level experience and use professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry understanding of a customer's decision-making process, goals, strategies, and our goals.
• Expert-level experience establishing communication and engagement with prospects at all levels of customer engagement.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts.
• Driven, who exudes leadership on account set and compels others to get on board.
• Familiar with consultative effectiveness and establishing trust with internal and external customers.
• Knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and Business Intelligence software concepts and products.

• BA/BS or equivalent educational background.
• Minimum 8+ years of relevant professional experience.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the South Central Regional Sales Director

• Expand sales within existing large customer accounts while building relationships with decision-makers.
• Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the value/benefits of Informatica's solutions to customer requirements.
• Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments).
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• Collaborate with Marketing to develop a plan for the accounts, including events, seminars, and roadmap sessions.

• Holds expert-level experience and uses professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry knowledge of a customer's decision-making process, goals, strategies, and our goals.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts.
• Exudes leadership on account set and compels others to get on board.
• Great at consultative effectiveness and establishing trust with internal and external customers.
• Knowledge of selling SaaS, Data Warehousing, Database, and Business Intelligence software concepts and products.

• Promote Informatica's products, maximizes brand recognition and mindshare at all levels, and publicize success stories.
• Provide customer feedback to team members for product, systems, and process improvements.
• At this level, incumbents will have expert-level knowledge of selling our products and services.
• Assigned accounts will be of the most complex nature and will take a strategic salesperson who is used to working with larger organizations
• Account Executives sell-to and work with executive-level customer decision makers, including up to CXO levels.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 8+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're looking for a senior solution architect candidate with experience in Presales, Data Integration and MDM, to join our team in remote.

You will report to the Manager, Technical Sales.

• Presales, Data Integration and MDM

• Basic knowledge of top 3 cloud ecosystems and top 2 data related technologies
• Basic knowledge of cloud computing security aspects
• Basic certification on at least 1 cloud ecosystem and 1 data related cloud technology at the level defined by the business area of focus
• Skills on at least one INFA related software platform /technology,
• Storytelling, and experience establishing communication and engagement with prospects specific to use cases
• Ability to engage and create relationships with influencers, coaches, and decision makers, and partners
• Basic technical knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.

• Manage customer engagements without support.
• Responsible for sharing best practices, content, and tips and tricks within the primary area of responsibility
• Stay current on certification of services required for area of responsibility
• Perform all activities leading up to the delivery of a customer demo with some assistance including discovery, technical qualification/fit, customer presentations, standard demos, and related customer facing communication
• Assist on RFP responses and/or POC's
• Partner with the CSM team on nurture activities including technical advisory, workshops, etc.
• Provide customer feedback on product gaps using Vivun
• Ability to support demos at marketing events without support.

• 4+ years of relevant experience in data integration, master data management, or data governance
• 4+ year of presales/technical sales, industry, or consulting experience
• BA/BS or equivalent educational background is preferred

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit