Senior Customer Success Manager - jobs at Informatica in France

Salesforce (CRM), Marketo or other marketing automation platforms, Tableau or other data visualization tools, , Webinar platforms (ON24, GoToWebinar).

• Develop and execute the field marketing strategy for France and Iberia aligned with sales objectives.
• Plan, manage, and optimize regional campaigns and events to generate qualified pipeline and accelerate deals.
• Collaborate closely with sales teams, partners, and global marketing to localize and activate campaigns.
• Manage marketing budget, track ROI, and provide regular reporting on campaign performance.
• Engage and enable channel partners by integrating them into regional marketing initiatives.

• Experience working with a partner ecosystem (distributors, resellers, SIs).
• Previous experience marketing to enterprise B2B audiences in France and/or Iberia.
• Fluency in Spanish or Portuguese in addition to French and English.
• Familiarity with account-based marketing (ABM) strategies.
• Strong cross-functional project management and stakeholder management skills..

• Proven field marketing experience in a B2B tech environment.
• Strong understanding of pipeline generation and sales alignment.
• Fluent in English and French and Spanish (written and spoken).

• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience

• Minimum 8+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Director, Customer Success EMEA/LATAM.

• Manage onboarding process for new Informatica customers.
• Work with customer teams to build and enhance their Informatica skillsets.
• Assist the customer with identifying and defining use cases for Informatica Products.
• Manage the customer from onboarding through to launch of use case technical and business value.
• Be a escalation point and manage the process to address customer satisfaction and escalation of issues until resolved.
• Marshal internal resources and cross-functional teams to drive positive outcomes for the customer.
• Develop a trusted advisor relationship with the customer and develop them into reference customers.
• Ensure high customer satisfaction by surveying customers and orchestrating adjustments to increase satisfaction based on feedback.
• Develop shared outcome-based Success Plans, tracking and reporting on key metrics for customer adoption and success.

• Relevant work experience in the field of project management, customer service, professional services, consulting.
• Experience dealing with large accounts at the most senior IT and business levels

• Executive-level communication experience, with an ability to navigate and mediate conflict while encouraging honest dialogue.
• Data Management domain knowledge with SaaS software experience.
• Knowledge of business processes (Sales, Marketing, Service), business applications and automation.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 5+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit