Customer Engagement Manager Oncology - Area North-east M/f/d jobs at Incyte in Germany, Munich

Job Summary:

Responsibilities:

·Training Strategy & Curriculum Development

·Design, develop and execute a comprehensive training strategy that supports the unique needs of diverse functional teams, including a comprehensive leadership development roadmap, including high-potential programs, executive coaching, individual develop planning, and experiential learning aligned with organizational goals.

·Onboarding & Continuous Learning

·Oversee onboarding programs and ongoing development ensuring readiness for product launches, access challenges, and evolving market dynamics.

·Stakeholder Engagement & Alignment

·Partner with senior leaders to assess leadership and competency gaps, define success, and co-create training plans that drive performance.

·Content Development & Delivery

·Ensure development of high-impact training materials, workshops, simulations, and digital learning experiences using adult learning principles and oncology-specific case studies. Oversee quality and effective vendor management.

·Metrics & Impact Assessment

·Define success metrics, track training effectiveness, and continuously refine programs based on feedback, performance data, and business outcomes.

·Shepherd training materials through the Medical, Legal, and Regulatory (MLR) review process to ensure compliance with industry standards.

Qualifications:

·Bachelor’s degree required; advanced degree or relevant certifications preferred.

·Significant experience in leadership development, talent management, or organizational effectiveness

·Extensive experience in pharmaceutical/biotechnology industry, with a strong preference for oncology/hematology market knowledge.

·Proven track record in Sales and/or Marketing training and development, including leadership roles.

·Experience with adult learning principles, instructional design, and e-learning technologies.

·Strong organizational, communication, and leadership skills.

·Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Access).

·Ability to manage multiple projects and priorities in a fast-paced environment.

·Demonstrated ability to collaborate cross-functionally and influence without authority.

·Willingness and ability to travel (15-20%)

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .

Duties and Responsibilities

• Constantly build and maintain expertise in the assigned areas IAI areas (dermatologic entities, drugs), regarding available literature, treatment options, disease environment and product data; key contact for external and internal stakeholders, including for training and educational approaches
• Serves within his/her area of responsibility as the primary point of contact internally and externally notably to provide a first-level assessment for all IIR requests with regards to scientific value and fit with the company strategy
• Actively contributes to the advancement of the national development program within his/her area of responsibility
• Actively participates – whenever feasible - in medical & scientific exchanges within medical/scientific community and fosters collaborations with key external stakeholders
• Identifies scientific questions relevant to the German healthcare landscape and develops and executes a strategy to address them within the (dermatology) medical affairs program to ensure the full value of our drugs is recognized by key external stakeholders
• Anticipates relevant changes in national treatment patterns (i.e. future approvals, updated guidelines) and provides timely input into the national medical affairs plan to ensure ongoing patient and scientific benefit
• Defines – in collaboration with the medical director – medical pre-launch and launch strategy and tactics for all dermatological products and aligns cross-functionally with all relevant functions (commercial, MA) to ensure launch excellence
• Supports publication strategy within the country dermatology medical affairs program to ensure that scientific results stemming from the national IIR projects are acknowledged within the scientific community in a timely manner

• Provides oversight and contributes to the preparation and delivery of high-quality content and all educational and medical communication materials (e.g. planning for medical society presence, abstracts and publications)

• Streamlines product communication, works with external and internal resources on the development of materials (for internal and field/external use) and medical event planning

• Participates in relevant cross-functional working-groups and taskforce on a national and international level

• Manages and lead the implementation of the medical/non-promotional plans for assigned products and therapeutic areas
• Ensures appropriate execution of medical content elements of the tactical plan for assigned product(s) and therapeutic area(s)
• Contributes positively to a strong culture of business integrity and ethics and embraces the Mission, Vision and Values of the organization
• Acts within compliance, regulatory and legal requirements as well as within company guidelines

Strategy and expert interactions

• Works in a goal/objective oriented manner within a formalized process to plan and execute annual goals in alignment with the corporate annual goals and core business strategy
• Demonstrates medical and scientific expertise to core business strategy and marketing/business development plans, strongly contributes to the development of and updates to the strategic medical plans
• Ensuring that strategically aligned scientific communication points, elements from other internal guidance and resource documents, and key data are included appropriately in tactics, and that statements and conclusions are accurate and supported by appropriate data
• Accountable for creating and managing resources within the annual medical affairs brand budget
• Provides medical leadership and actively contributes to market access dossiers
• Oversee the agenda development, content creation, and execution for educational symposia, internal meetings/summits and advisory boards
• Supports advisory board meetings and investigator meetings. Provides support for content development and delivering clinical presentations at medical meetings
• Develops and delivers presentations to colleagues and management as needed, provides strong input to briefing documents, written communications, Frequently Asked Questions documents, backgrounders, newsletters, slide decks, and medical information letters etc.

Requirements

• MD, PharmD or PhD in life science
• Long standing experience in the pharmaceutical industry, in the field of Immunology
• Prior experience notably in the therapeutic areas of dermatology (preferred)
• Leadership experience is a plus
• Experience as information officer as per §74a German Drug law is a plus
• Proven track record of successful cross-functional pre-launch and launch execution notably within the area of inflammatory diseases
• Launch expertise within the company´s key therapeutic areas (Atopic Dermatitis) is considered a plus
• Excellent communication skills including in complex and business-critical situations towards regulatory authorities, GBA/AMNOG hearings
• Ability to identify scientific questions and data gaps within the development program, notably those relevant for the German treatment and reimbursement landscape and to address them within the country medical affairs program
• Prior experience in a role with budget responsibility (planning, accuracy) is considered a plus
• Ability to work independently and effectively in complex, rapidly changing environments
• Sense of urgency
• Interested in new ways of thinking and innovative approaches
• Flexibility, diplomacy, and the ability to manage expectations
• Ability and willingness to travel up to 25% of working time
• Language: German, English fluent
• Proficient in Outlook/Word/Excel/PowerPoint

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .

Third Party Engagement (ca.70%)

• Act as the central liaison for all third-party engagement requests across the team.
• Coordinate end-to-end engagement processes, ensuring compliance with finance, legal, data privacy, QA, PV, IT, and other internal stakeholders.
• Ensure secure and compliant storage of inspection- and business-relevant documentation for legal and compliance review, audits, and monitoring.
• Process and track invoices in collaboration with Finance and vendors, ensuring timely, accurate and, compliant payments.
• Contribute to monthly financial reporting by supporting accrual processes and maintaining detailed financial dashboards.
• Develop and maintain tools, trackers, and documentation to enhance process efficiency.
• Drive continuous improvement initiatives in customer service, training, and internal processes.
• Onboard new internal and external stakeholders relevant to the engagement process.
• Provide technical support for NAF and FMV tiering processes.
• Manage PR/PO creation and adjustments, including troubleshooting.
• Act as back-up for 3PES from other departments in case of absences

Project Specialist (ca. 30%)

• Provide administrative project support to Brand Teams and Business Unit, including material approval workflows and SharePoint site management.
• Assist in the selection and coordination of agencies, vendors, and third parties.
• Oversee web shop operations, including item setup, communication, and logistics for bulk shipments (e.g., patient brochures).
• Organize internal and external meetings, including agenda preparation, minute-taking, and action tracking.
• Support the planning and execution of congresses and conferences.

Qualifications (Minimal acceptable level of education, work experience, and competency)

• Bachelor’s degree or equivalent professional experience.
• Initial experience in a multinational environment; pharmaceutical industry experience is a strong advantage.
• Strong organizational skills and attention to detail.
• Proactive, hands-on, and solution-oriented mindset with a drive for continuous improvement.
• Excellent communication skills (verbal and written) in both English and German.
• Ability to work independently and collaboratively in a dynamic, cross-functional team.
• Affinity for regulatory topics and willingness to develop expertise in compliance, anti-bribery, anti-corruption, and healthcare regulations.
• Basic understanding of GDPR is a plus; willingness to deepen knowledge in this area.
• Strong analytical skills and ability to draw actionable conclusions.
• Proficiency in Microsoft Office and familiarity with internal systems and tools (e.g., PR/PO platforms, SharePoint).

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .

• Lead strategic planning and operational execution for the launch of Incyte´s Atopic Dermatitis business in Germany
• Develop and implement the Country Launch Plan, ensuring alignment with global strategy and local market dynamics
• Drive cross-functional collaboration with Medical Affairs, Sales, Market Access, Regulatory, and other key stakeholders on national and international level to ensure launch readiness
• Lead the national Brand Team and represent Germany in the International Brand Team, ensuring strategic alignment and operational excellence
• Design and implement promotional campaigns, including digital and traditional channels, tailored to dermatology healthcare professionals and patients
• Conduct market research and translate insights into actionable strategies to optimize brand positioning and customer engagement
• Monitor competitive landscape and ensure continuous collection of market intelligence to inform strategic decisions
• Support field force training and develop impactful promotional materials and tools to enable effective brand communication
• Manage external agencies and vendors, ensuring high-quality deliverables, budget adherence, and timely execution
• Organize and oversee presence at key dermatology congresses, including symposia and booth activities.
• Ensure compliance with internal policies, legal regulations, and ethical standards.
• Foster a culture of proactivity, innovation, continuous improvement, and customer-centricity.
• Demonstrate resilience and adaptability in managing change and ambiguity within a fast-evolving market and organizational context.

• Minimum 6–8 years of experience in pharmaceutical sales and marketing, with a strong focus on launching dermatological products
• University degree in Life Sciences, Medicine, Business or related
• Proven launch experience in Dermatology or other autoimmune disease areas
• Deep understanding of dermatology market dynamics, customer needs, and treatment landscape
• Strong track record in multi-channel marketing, brand leadership, and cross-functional collaboration
• Ability and willingness to travel up to 25% of working time
• Strong team player
• Excellent project management, analytical, and communication skills.
• Proactive, hands-on, and solution-oriented mindset with a drive for continuous improvement
• Strategic thinker with a hands-on mentality and ability to lead in a matrix environment
• Passionate team player with a solution-oriented mindset, resilience in change, and ability to manage ambiguity
• Demonstrated potential for future leadership development within the organization.
• Proficient in German and English, with strong verbal and written communication skills

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .

Third Party Engagement (ca.70%)

• Act as the central liaison for all third-party engagement requests across the team.
• Coordinate end-to-end engagement processes, ensuring compliance with finance, legal, data privacy, QA, PV, IT, and other internal stakeholders.
• Ensure secure and compliant storage of inspection- and business-relevant documentation for legal and compliance review, audits, and monitoring.
• Process and track invoices in collaboration with Finance and vendors, ensuring timely, accurate and, compliant payments.
• Contribute to monthly financial reporting by supporting accrual processes and maintaining detailed financial dashboards.
• Develop and maintain tools, trackers, and documentation to enhance process efficiency.
• Drive continuous improvement initiatives in customer service, training, and internal processes.
• Onboard new internal and external stakeholders relevant to the engagement process.
• Provide technical support for NAF and FMV tiering processes.
• Manage PR/PO creation and adjustments, including troubleshooting.
• Act as back-up for 3PES from other departments in case of absences

Project Specialist (ca. 30%)

• Provide administrative project support to Brand Teams and Business Unit, including material approval workflows and SharePoint site management.
• Assist in the selection and coordination of agencies, vendors, and third parties.
• Oversee web shop operations, including item setup, communication, and logistics for bulk shipments (e.g., patient brochures).
• Organize internal and external meetings, including agenda preparation, minute-taking, and action tracking.
• Support the planning and execution of congresses and conferences.

Qualifications (Minimal acceptable level of education, work experience, and competency)

• Bachelor’s degree or equivalent professional experience.
• Initial experience in a multinational environment; pharmaceutical industry experience is a strong advantage.
• Strong organizational skills and attention to detail.
• Proactive, hands-on, and solution-oriented mindset with a drive for continuous improvement.
• Excellent communication skills (verbal and written) in both English and German.
• Ability to work independently and collaboratively in a dynamic, cross-functional team.
• Affinity for regulatory topics and willingness to develop expertise in compliance, anti-bribery, anti-corruption, and healthcare regulations.
• Basic understanding of GDPR is a plus; willingness to deepen knowledge in this area.
• Strong analytical skills and ability to draw actionable conclusions.
• Proficiency in Microsoft Office and familiarity with internal systems and tools (e.g., PR/PO platforms, SharePoint).

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .

Duties and Responsibilities

• Builds expertise in the assigned IAI areas (dermatologic entities, drugs) and creates/ summarizes medical insights for Germany in these areas regarding available literature, treatment options, disease environment and product data
• Gives medical input into local brand planning processes and is part of respective brand teams
• Manages and lead the implementation of the medical/non-promotional plans for respective products
• Reviews and critically appraise scientific literature and provide support and advice to medical and marketing groups in developing strategy and tactical implementation of planned activities
• Provides medical and scientific input to projects and manage related activities (e.g. educational programs, communication campaigns, scientific symposia etc.)
• Ensures that Health Care Professionals (HCP) and educational activities are of high scientific quality and are in line with compliance regulations
• Demonstrates ability to strategically engage with and manage networks of Key External Experts (KEEs), professional association, patient organization, and other vital healthcare stakeholders in the region
• Designs and implement clinical research projects within defined standards and budgets (e.g. Phase IV, post marketing clinical activities such as registry/database projects, epidemiological surveys, and PMOS studies). Provide the required oversight to manage review, approval and conduct of IIR studies
• Collaborate with clinical trial teams and support investigator engagements (e.g. review new clinical study protocols, identifying potential investigators/ sites, conducting feasibility surveys)
• Supports adaptation of international/local training and scientific material in collaboration with marketing and other internal stakeholders
• Supports development of publication plans and covers country data generation needs
• Provides scientific in-house training for MSLs, Key Account Managers, Clinical Operation and other departments including preparing or performing appropriate presentations
• Screens relevant literature and other information from relevant scientific societies meetings and conferences and develop summaries of key messages for use within the Company (e.g. key areas of scientific/company interest, new trends in diagnosis, monitoring and treatments in the therapeutic area)
• Manages planning, preparation and execution of advisory boards
• Works in a cross-functional team on a national and international level
• Contributes positively to a strong culture of business integrity and ethics and embraces the Mission, Vision and Values of the organization
• Acts within compliance, regulatory and legal requirements as well as within company guidelines

Requirements

• Relevant scientific degree (medicine, life sciences or equivalent), MD or PhD preferred
• 3-5 years medical affairs experience in the pharmaceutical industry
• Experience in Dermatology / Immunology (preferred) and understanding of customer- and market needs
• Launch expertise within the company´s key therapeutic areas (dermatology) is considered a plus
• Excellent written and spoken communication and presentation skills
• Ability to identify scientific questions and data gaps within the development program, notably those relevant for the German treatment and reimbursement landscape and to address them within the country medical affairs program
• Knowledge in development and implementation of clinical trials and RWE programs preferred
• Ability to work independently and effectively in complex, rapidly changing environments
• Sense of urgency
• Flexibility, diplomacy, and the ability to manage expectations
• Interested in new ways of thinking and innovative approaches
• Ability to travel up to 25% of working time
• Language: German, English fluent
• Proficient in Outlook/Word/Excel/PowerPoint

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .

• Drive strategic brand planning and tactical execution for Vitiligo and support future launch preparations in dermatology
• Develop and implement promotional campaigns across digital and traditional channels
• Collaborate with Medical Affairs, Sales, Market Access, and Regulatory to ensure coordinated brand activities and readiness
• Support the development of the Country Marketing Plan and ensure alignment with strategic imperatives
• Participate in market research initiatives and translate insights into actionable marketing tactics
• Monitor competitor activities and support the collection and analysis of market intelligence
• Develop and optimize promotional materials and tools for the field force
• Coordinate with external agencies and vendors to ensure timely, high-quality, and compliant deliverables
• Support the organization of congress activities, including booth presence and symposia.
• Ensure compliance with internal policies, legal regulations, and ethical standards
• Demonstrate flexibility, resilience, and a proactive mindset in managing change and ambiguity

• Minimum 4–6 years of experience in pharmaceutical marketing and/or sales, ideally with exposure to dermatology or immunology
• Experience in brand management, product launches, or lifecycle marketing
• University degree in Life Sciences, Medicine, Business or related
• Solid understanding of dermatology market dynamics and customer needs
• Strong communication, analytical, and organizational skills
• Ability to work effectively in cross-functional teams and manage multiple priorities
• Proactive, solution-oriented mindset with a strong sense of ownership
• Comfort with ambiguity and change, and ability to adapt in evolving environments
• Motivation to grow and expand responsibilities over time
• Ability and willingness to travel from time to time
• Strong team player
• Excellent project management, analytical, and communication skills.
• Proficient in German and English, with strong verbal and written communication skills

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Learn more at:

During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process .