Internship - Hr Global Services jobs at Hp in Mexico, Tlaquepaque

Your Profile:

• Data Analysis and reporting – ability to manage large amounts of employee data to drive processes, obtain relevant insights, identify trends and measure results.
• Project Management: ability to track progress, manage timelines, and keep stakeholders informed.
• Document Management and Recordkeeping: Skills in managing and organizing employee files—whether in physical or digital formats.
• Process Improvement Methodologies: identifying inefficiencies and streamlining HR processes.
• Microsoft Excel (or Equivalent): Advanced Excel skills, like data manipulation, pivot tables, and basic data analysis, are useful for managing and analyzing HR data.

Education and Experience Required:

• Currently enrolled in a four-year college and graduating with a bachelor degree inJune 2026.
• Preferably studyingHuman Resource Management, Organizational Psychology,Business Administration, Business Analytics or a related field.
• Fluency in English.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• Proficiency in operating systems such as Windows, Linux, and macOS
• Basic understanding of network protocols and configurations (TCP/IP, DNS, DHCP)
• Familiarity of cloud platforms such as AWS, Azure, or Google Cloud
• Familiarity with scripting languages like PowerShell, Bash, or Python
• Basic understanding of cybersecurity principles and practices
• Familiarity with IT service management (ITSM) tools and practices

Education and Experience Required:

• Currently enrolled in a four-year college and graduating with a bachelor degree in June 2026 .
• Preferably studyingInformation Technology, Computer Science,Data Analyticsor a related field.
• Fluency in English.
• Previous internship or project experience in IT is a plus.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

The Program:

Education and Experience Required (Objective Minimum Qualifications)

• Currently enrolled in a four-year college and graduating with a bachelor degree in June 202 6 .
• Marketing, Business Administration, Communications, Graphic Design, Data Analytics, or a related field.​
• Fluency in English.

Preferred Knowledge and Skills (Preferred Qualifications):

• Basic understanding of accounting processes.
• Basic analytical skills.
• Good business application skills (e.g., Microsoft Office suite).
• Good communication skills.
• Good teamwork skills.
• Good critical thinking and problem-solving skills.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management. The role participates in training, adheres to policies and procedures, and contributes to process improvements to ensure customer satisfaction and retention.
• Handles and resolves a variety of moderately complex customer issues ensuring timely and satisfactory solutions.
• Maintains clear, proactive, and timely communication with customers and channel partners regarding order and delivery status, as well as updates on any issues or inquiries.
• Maintains detailed records of customer interactions, support activities, and issue resolution, ensuring accuracy and completeness for reporting and future reference.
• Supports in developing strategies to enhance customer retention, loyalty, and satisfaction, ensuring a positive customer experience at all touchpoints.
• Collaborates effectively with cross-functional teams to facilitate efficient issue resolution, process improvements, and a seamless customer experience.
• Collects and analyzes customer feedback to identify trends, pain points, and areas for improvement in products, services, and processes, and provides feedback to relevant teams.
• Maintains relationships with vendors and channel partners, ensuring smooth collaboration and effective communication to meet customer needs.
• Ensures adherence to organizational policies and procedures related to customer engagement and support activities, including compliance with legal requirements.
• Participates in ongoing training and development programs to stay updated on industry trends, best practices, and emerging technologies.
• Generates regular reports on key performance metrics, customer satisfaction, and issue resolution effectiveness to management and relevant stakeholders.
• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with little or no work experience.
• Certified Sales Operations Professional (CSOP)• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
• Responds to routine issues within established guidelines.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

The Program:

Responsibilities:

As a Supply Chain Intern, you will work with a team to:

• Assist in analyzing and mapping our current supply chain processes using the SCOR model framework
• Identify areas for improvement and propose recommendations to enhance efficiency, reduce costs, and increase customer satisfaction in the Sourcing and Logistics areas.
• Collaborate with cross-functional teams, including planning, procurement, production, logistics, returns, customer service, and operations to gather data and insights for process optimization
• Support the implementation of supply chain improvement initiatives, such as inventory management, demand planning, and order fulfillment

Education and Experience Required (Objective Minimum Qualifications)

• Currently enrolled in a four-year college and graduating with a bachelor degree in June 202 6 .
• Industrial Engineering, Mechanical Engineer, Mechatronic Engineer or a related field. ​
• Fluency in English.

Preferred Knowledge and Skills (Preferred Qualifications):

• Basic understanding of accounting processes.
• Basic analytical skills.
• Good business application skills (e.g., Microsoft Office suite).
• Good communication skills.
• Good teamwork skills.
• Good critical thinking and problem-solving skills.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.