Jobs at Hp in Bulgaria, Sofia

Responsibilities

• Develops and executes the overall customer engagement strategy aligned with the organization's goals and objectives.
• Leads and oversees a team of individual contributors and/or supervisors, providing guidance, mentorship, and support.
• Cultivates and maintains relationships with key customers and channel partners, including senior executives, to ensure their needs are met and to drive customer satisfaction and loyalty.
• Defines, tracks, and reports on key performance indicators (KPIs) related to customer satisfaction, loyalty, revenue growth, and operational efficiency.
• Utilizes data-driven insights to segment the customer base and tailor communication, support, and marketing strategies to specific customer groups.
• Maintains open and effective communication with senior leadership, providing regular updates on customer engagement performance and strategic initiatives.
• Establishes and maintains a structured feedback loop with customers, gathering input and insights to drive product and service improvements.
• Handles and oversees the resolution of complex and escalated customer issues, utilizing advanced problem-solving skills and in-depth product and industry knowledge.
• Identifies opportunities for process optimization and enhancement across the entire customer engagement lifecycle, streamlining operations and enhancing efficiency.
• Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.

• Project Management Professional (PMP) Certification
• Certified Sales Operations Professional (CSOP)
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• This role is responsible for managing a broad range of moderately complex supply chain processes for a large global business unit. The role enhances current business processes and performance metrics by leading regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role contributes to special projects and communicates requirements to the global business unit planning teams.
• Manages a broad range of moderately complex supply chain processes, such as inventory analysis and planning, demand management, logistics management, and import/export operations, typically for a large global business unit.
• Independently executes basic demand and supply matching activities, connecting planning to execution, and identifying issues and their impact.
• Drives the analysis conducted for backlog management.
• Gathers demand data from country, region and account managers to synthesize information using complex analysis, and delivers demand signals to the supply base to contribute to demand forecasting.
• Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes.
• Monitors key metrics, creates relevant reporting metrics, and reviews information for continuous improvement.
• Contributes to priority projects with complex analysis and assists in developing recommendations.
• Communicates requirements and guidelines to the global business unit planning teams.
• Coordinates, develops, and manages a regulatory trade compliance program.
• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.
• Project Management Professional (PMP) Certification
• Certified Professional In Supply Management (Standards Organizations)
• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Material Requirements Planning
• Materials Management
• Process Improvement
• Procurement
• Production Planning
• Purchasing
• SAP Applications
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Supply Chain Planning
• Warehousing
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity• Responds to moderately complex issues within established guidelines.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Description -

The Logistics Operations account management provides strong expert support in the management of EMEA Whole unit logistics carrier operations. The carrier operation account management (OAM) is accountable of logistic carrier operational performance for pick and up and delivery of Whole unit in EMEA.

The OAM will focus on knowledge gaps and inefficiencies in existing processes and drive deep-dive analyses to find a sustainable and effective solution.

Operations

• Provides weekly key performance indicator: collection, inbound and outbound logistic performance with narrative in case of deviation

• Support narrative for E2E performance and SNPS

• Manage logistics escalation

• Be the entry point for logistics for CSM country support manager

• Manage partner governance:

  • Daily and weekly call with partner to follow up on any operation deviation

  • Provide feedback for Monthly and quarterly business review

• Manage Logistic Administration Center (LACE) process that impact logistics: Define clear business rule enabling seamless collection and delivery

• Drives/Support new process integration making sure the activities are well structured and stabilized and proper governance process is in place.

• Identifies and drives standardization and process improvements through analysis. Will be responsible for implementation of the process improvements.

• Leads/Support with high degree of autonomy various projects and initiatives related to logistics activities or process improvements. Liaises with logistics partner and supply chain representatives and teams to drive investigations and initiatives.

Customer Satisfaction

• Cultivate a customer focused culture of flexibility, responsiveness and innovation.

• Seek customer feedback and use it as an important guideline to propose optimizations in the work processes of the team.

• Cultivate and maintain good relationship with stakeholders within the supply chain community, internal customers and various logistics counterparts.

• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.• Project Management Professional (PMP) Certification
• Certified Professional In Supply Management (Standards Organizations)• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Material Requirements Planning
• Materials Management
• Process Improvement
• Procurement
• Production Planning
• Purchasing
• SAP Applications
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Supply Chain Planning
• Warehousing
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity• Responds to moderately complex issues within established guidelines.
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Job specifics/responsibilities:

The responsibilities of the bid manager fall into 6 main categories

Project management

• Create and maintain project plan for the deal: tasks, timelines, responsible, milestones.
• Create and maintain deal action log
• Create and maintain pursuit team map and calendar
• Request the needed resources to help with the bid response preparation and coordinate their work.

Proposal management

• Create proposal structure
• Review and assign owners to all bid documentation and proposal sections
• Contribute with content
• Review and proofread all documents before submitting to the client
• Follow proposal management internal best practices
• Graphics coordination

Communications management

• Setup regular deal meetings and take minutes.
• Coordinate the communication process flow with extended team members and regional participants.
• Prepare recurring management updates.

Coordination of internal deal approval process

• Request the needed human resources for the deal.
• Coordinate the team’s deliverables.
• Coordinate the meeting date and participants with the responsible department.

Document management

• Setup and manage the deal Teams site.
• Ensure that all deal documents are stored in the shared space and all team. members are duly notified of any changes or updates.

Handover

• Setup and manage the software used for handover. Manage workflow.
• Prepare a plan for all the activities that need to happen and the documents to be completed and uploaded.
• Schedule the handover meetings.
• Ensure handover is completed and signed off.

Other responsibilities include sharing best practices and knowledge in a specific area of expertise for the benefit of the team and EMEA pursuit community.

Key deliverables/accountabilities:

• Request the needed resources – core and subject matter experts, and supervise their work on the bid for the entire pursuit duration.
• Prepare and maintain all planning documents: project plan, response plan, action log, milestones calendar, team calendar.
• Create the response structure, prepare content as needed, and coordinate the process of collating content and producing a finished product.
• Maintain clear and active communication with all bid stakeholders – core team, regional teams, management.
• Organize meetings and take meeting minutes after each meeting, document decisions and action items.
• Store all project related documentation in a shared space.
• Manage the internal governance process and make sure the bid is approved before submitted to the customer.
• Manage the handover process and make sure the bid is properly documented and handed over to the transition and transformation teams. Own all handover system related tasks – setup and maintenance, until handover is completed.
• Manage non-client related internal strategic projects as needed.

Working relationships:

Rarely with clients in pursuit phase.

Education (degree) and professional experience required:

• Bachelor/Master in Business / Economics / Technical or other relevant subjects
• Experience in virtual team environment
• 3-5 years’ experience in managing projects; even better if the projects were bids / proposals.
• Experience in working as part of a multi-national / cultural team.
• Commercial understanding of services projects

Other requirements:

• Fluent English, other European languages would be an asset.

Personal skills and qualities:

• Positive can-do attitude
• Customer centric approach
• Growth mindset
• Out of the box thinking – able to find solutions.
• Excellent teamwork skills
• Able to apply tools and technology to produce results.
• Able to understand global business processes and identify impact of change

• Strong sense of ownership and initiative
• Proactive and follow-through attitude.
• Ability to work with different personalities and management styles.
• Excellent communication skills: ability to express thoughts clearly in person, on the phone, and in writing.
• Ability to prioritize workload with discretion and minimal direct (and remote) supervision
• Ability to work under tight timescales when required
• Quick learner
• Good negotiator

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Job specifics/responsibilities:

• Ensuring on time shipments to customers

• Replenishment of stock locations (target set up and follow up management on stock availability) • DHL operations/management (Transfer & units’ delivery)

• OSSP operations/management (Repair & Refurb, scrap, parts availability, KPI management)

• CS SC Reporting & follow up (Reporting, Remote Management Center, DHL/logistic partner)

• Operational escalation management (re-repair, repair quality, costs, logistic delay, etc.)

• Regional Product Lifecycle Management follow up (New Product Introduction, Last Time Buy)

• Execution of unit priority management

• E2E managing reconciliation, reimaging, Defective On Arrival processes

Key deliverables/accountabilities:

• E2E regional operational management (Outsourced Service and Support Partner/ DHL/logistic partner DHL)

• Flex KPI & performance monitoring (daily, weekly, monthly)

• Corrective action planning and follow up

• Daily performance & efficiency queries/decisions

• Operating CS SC network planning and repair parts availability

• Product Lifecycle Management (New Product Introduction, Last Time Buy)/ Remote Management Center management • Exception case management

• Monthly Business Review/Quarterly Business Review participation preparation and support

Education (degree) and professional experience required:

• Materials/engineering/logistics degree or equivalent experience

• Typically, 3+ years of experience in a supply chain function (e.g. demand planning)

• Typically, 0-2 years of direct or indirect people management experience

Other requirements:

• Fluent English

• Business Knowledge - Knowledge of Support operations, its critical success factors, strategic direction of our products, human and material resources Good analytical skills

• Planning and Organization - Department basics, priorities, budgets, schedules, project mgt, business fundamentals, etc.

Personal skills and qualities:

• Excellent Communication skills

• Leadership - Ability to communicate skillfully and get results through others, to think strategically, promote creative thinking and implement initiatives.

• Independence and ability to work in a team. Ability to effectively interact and develop relationship with HP teams and external partners.

• Attention to details

• Capability to work with external partners

What do we offer:

• A dynamic, diverse, and inclusive work environment within a leading global organization.

• Opportunities for professional growth, development, and cross-functional exposure.

• The ability to make a tangible impact on HP’s operational performance and customer satisfaction across EMEA.

• Additional medical insurance

• Life insurance

• Additional days paid leave

• Food vouchers

• Wellness program (incl. sport cards)

• Work-life balance support including work from home opportunities

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.