Field Service Engr Ii jobs at Honeywell in United States, Charlotte

You will work with other Honeywell Intelligrated personnel daily and will be required to perform tasks given safely and satisfactorily. You will represent Honeywell Intelligrated on site and will also need to follow our customers’ guidelines for general work practices outlined on site. You will continually stay in touch with your travel Coordinator and utilize your mobile scheduling tools daily.

KEY RESPONSIBILITIES

• Assists other technicians in the repair and maintenance of equipment
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g., multi-meter, laptop)
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment
• Utilizes TCPiP as a troubleshooting/setup tool, understands basic networking and its terminologies: IP’s, Subnet Mask, Default Gateways, Ping, Network switches, and ports.
• Provides preventive maintenance and repairs on distribution center equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures.
• Troubleshoots and repairs complex electrical/electronic problems with equipment, VFD’s, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious.
• The ability to accurately describe issues and follow verbal instructions utilizing the industry terminology during bridge calls with SME’s and/or Tech Support remotely.
• Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
• Follows up with customers and other departments to ensure issues have been resolved
• Participates in cleaning the conveyor systems and part cage as appropriate
• Ability to work at heights using fall protection PPE

PHYSICAL REQUIREMENTS

• The ability to lift 50 pounds individually and utilize a two-person team when applicable
• The ability to carry required tools and tool bag (10-15lbs) regularly for extended periods and distances. Pelican cases are close to 50 pounds that will need to be taken through airports as check in
• The ability to spend long periods of time standing and / or walking on concrete and other surfaces.
• The ability to work above your head for extended period of time while standing, laying, or seated (e.g., 30mins). The ability to lift weights listed above your head.
• The ability to move safely in confined spaces which may require crawling on hands and knees.
• The ability to safely climb / descend ladders and stairs frequently.

YOU MUST HAVE

• At least 2 years of relevant experience or education in Material Handling Equipment, including conveyors, sortation systems, and mechanical troubleshooting/maintenance/installation.
• Strong technical expertise in Industrial Automation technologies.
• Excellent problem-solving and troubleshooting abilities.
• Ability to clearly communicate technical concepts to both technical and non-technical audiences.
• Strong customer focus and relationship-building skills.
• High School Diploma or equivalent.

WE VALUE

• A degree from a vocational school or college in the Mechanical or Electrical field.
• Experience maintaining conveyor systems.
• Familiarity with Honeywell Intelligrated Conveyor Systems.
• Proficiency in Mechanical, Electrical, and Motor Controls troubleshooting.
• Strong mentorship and guidance skills.
• A continuous learning mindset and eagerness to stay updated on industry developments.
• Results-oriented with a drive to successfully complete projects.

• JOB ID: HRD264918
• Category: Customer Experience
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Nonexempt

Make the Best You.

We have a fantastic opportunity for a Field Service Engineer within our HPS AU team. The role is based in Gladstone, Queensland and requires the successful person to be client facing working with our premium client.

Key Responsibilities:

In this role you will work and large range of Honeywell technology and products including Experion, Safety Manager, Uniformance, EBR, Carbon Black and others. Your responsibilities will include:

Technical delivery and troubleshooting of Control Systems preventative and remedial maintenance.

Programming of controllers in a variety of languages.

Maintain, install and service DCS/SCADA packages and other software in the MES layer.

Maintain, install and service Industrial control equipment on a variety of industrial sites.

Customer: reporting, planned service requirements and informing of possible system enhancements and upgrade paths

Small project Management - Projects are delivered on time, on budget and to the desired quality standards

Key Experience & Capabilities:

• Bachelorls degree in Computer Science, IT, Electrical Engineering or a related field.
• 3+ years of experience in a technical field service or IT security role.
• Experience in Experian solutions, Carbon Black – knowledge of EDR.
• Understanding of power regulation and UPS systems.
• Technical understanding of network security, firewalls, VPNs and intrusion detection/prevention.
• Strong knowledge of networking, system administration and cyber security best practices.

Discover More

For more information on how we process your information in the job application process, please refer to

• JOB ID: HRD259645
• Category: Customer Experience
• Location: 28 Callemondah Road,Gladstone,QUEENSLAND,4680,Australia
• Nonexempt

As an

KEY RESPONSIBILITIES

• Serve as the single point of contact and customer focal onsite, supporting the fractional aircraft operator for all Honeywell mechanical product and system technical issues
• Attend daily operational meetings with the customer
• Provide AOG and on-wing support for both routine and emergency situations
• Create and manage technical cases, documenting communications within SFDC
• Ensure timely and effective communication with all stakeholders
• Attend quarterly technical and core team meetings to share insights and best practices
• Offer technical assistance for customer service hubs and line bases, including deployment from Columbus as required
• Monitor aircraft cancellations or delays attributed to Honeywell
• Conduct training sessions regarding Honeywell products and systems
• Monitor Honeywell product/system performance to facilitate proactive maintenance strategies
• Capture and share knowledge gained from issue resolution efforts
• Manage the escalation of technical and business issues as required
• Provide direct mechanical troubleshooting assistance to the customer via phone, email, and onsite, as necessary
• Possess substantial experience in Business and General Aviation (BGA)
• Collaborate with Business Units to provide input on the development and delivery of support requirements for products, systems, and services
• Exhibit strong time management skills and the ability to manage multiple priorities effectively using sound judgment
• Analyze technical issues and develop corrective action plans
• Establish yourself as the primary Honeywell contact for customers regarding product reliability and maintainability for in-service aircraft
• Provide regular updates (daily and weekly) on customer issues and relevant key metrics to leadership, fostering collaboration across internal functions to generate solutions
• Uphold a positive image of Honeywell while interacting effectively within established Management Operating Systems (MOS)
• Build and nurture relationships with assigned customers
• Support ATS on the network by responding to cases from customers
• Maintain a strong customer-centric mindset and proactively evaluate circumstances to drive resolution of issues
• Participate in weekly CCT/CBM meetings and quarterly review sessions with customers
• Take ownership of technical issues until closure
• Engage actively in technical expert teams and provide collaboration and coaching to peers based on your knowledge and expertise
• Participate in project teams related to products, technical matters, processes, and organizational initiatives
• Bring proven experience in mechanical engineering within the aviation or aerospace sector
• Demonstrate extensive experience in the maintenance and troubleshooting of mechanical products, including various APU models (36-100/150, RE100/220) and engines (HTF7000, HTF7350, HTF7700, HTF7500), as well as aircraft mechanical systems related to environmental control, cabin pressure, oil systems, bleed air, hydraulic systems, and more
• Occasional off-hours, weekend, and holiday work may be required to support customer operations
• Travel : up to 10% U.S

YOU MUST HAVE

• 6+ years of experience troubleshooting mechanical systems on business, commercial, and/or military aircraft
• Comprehensive knowledge of Honeywell mechanical products, including HTF Engines (HTF7000, HTF7350, HTF7700, HTF7500) and various APUs (RE220, 36-150, RE100), Forge/EEI, as well as related aircraft components and systems relevant to the assignment
• 7+ years of customer-facing support experience
• High School Diploma or GED

WE VALUE

• Bachelor’s degree in engineering or related technical field
• Experience or knowledge of Business General Aviation and Airline operations
• Airframe and Powerplant (A&P) license or equivalent
• Experience utilizing Accelerator tools to streamline work processes
• Ability to work independently with minimal supervision
• Clear thinking under stress and pressure with professionalism
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
• Familiarity with Salesforce.com (SFDC), NICE InContact, and Team Center
• Strong decision-making capabilities under pressure, adaptability to change, and analytical skills
• Acumen in the aerospace business and the ability to consistently develop and improve processes
• Ability to proactively evaluate circumstances and drive resolution of issues
• Ability to develop and continuously improve processes

• JOB ID: req489632
• Category: Customer Experience
• Location: HON LOC NOT AVAIL IN STATE,Cleveland,Ohio,99999,United States
• Nonexempt
• Must be a US Person or able to obtain export Authorization.

• JOB ID: HRD261382
• Category: Engineering
• Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
• Exempt

As an
Avionics/Electrical BGA Field Service Engineer

In addition, you will provide electrical and/or mechanical technical support remotely on-site at OEM customer location as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organizational knowledge by capturing and sharing knowledge gained during the issue resolution process. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service. You will provide onsite technical expertise for all Honeywell Avionics systems, on Pilatus aircrafts platforms (PC-12 and PC-24) and you will capture and reuse the knowledge gained through a knowledge management process. You will participate and/or lead continuous improvement projects that improve the customer experience.

You will report directly to our Sr Field Service Engineering Manager.

**Must reside within 30-50 miles radius of Broomfield, CO

KEY RESPONSIBILITIES

• Single point of contact/customer focal in providing technical support onsite at OEM customer facility, OEM Tech support team and Service Centers for all Honeywell avionics/electrical and/or mechanical product and system technical issues
• Support Pilatus initial aircraft delivery to operator and will provide comprehensive new airplane customer introductions that will accelerates the operator familiarity with Honeywell products/system leading to an increase of dispatch reliability for our customers
• Knowledgeable on all Honeywell Electrical/Avionics product/systems installed on the various platforms including working knowledge of aircraft components and systems as required by the assignment
• Specific platform working experience on Pilatus PC-12 and PC-24 aircrafts
• Provide remote avionics troubleshooting - Resolve complex technical issues regarding installation, maintenance, troubleshooting, repair, operation, modification, and certification of Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems (Primus EPIC, Primus APEX), Radios, TCAS, Radar, SATCOM, etc
• Provide direct troubleshooting assistance to the assigned OEM customer, Service Center personnel who maintain the PC-12 and Pc-24 fleet and other BGA and/or Airline Customers and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary
• Substantial BGA and/or Air Transport and Regional (ATR) experience, and knowledge
• Participate with Business Units to provide input regarding the planned effort to develop and deploy the support requirements for the Product, System and Services
• Route and escalate of technical and business issues within the support organization
• Exhibits sound independent judgment in assessing priorities, needs, and problem resolution
• Manage and document customer communications via SFDC and own case closure
• Analyze technical issues and determine corrective action plan
• Become prime Honeywell contact with Customer with regards to product reliability and maintainability for in-service aircraft
• Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across the internal functions and generate solutions to customers
• Attend daily customer meetings
• Ensure positive Honeywell image
• Interact effectively under established MOS
• Report imminent Aircraft on Ground (AOG) and significant issues affecting dispatch or by customer request to ATS
• Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required
• Build relationships with assigned OEM, BGA and/or Airline Customers with periodic visits regularly scheduled calls and face-to-face quarterly visits/meetings at assigned OEM, BGA, and/or Airline Customers locations
• Support ATS (Hub) on network responding to CASES from customers
• Provide AOG and on-wing support, both routine and emergency
• Proactively evaluate circumstances and drive resolution of issues
• Participate in weekly CCT/CBM meetings and quarterly review sessions with the customer
• Maintenance and troubleshooting of avionic/mechanical products
• Maintain ownership of technical issue through closure
• Participate actively in technical expert teams
• Contribute to knowledge management of technical issues for easy re-use
• Provide significant collaboration and coaching to peers, based on knowledge and expertise
• Participate in project teams: product/technical related, process related, organizational related
• Troubleshooting various Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems (Primus EPIC, Primus APEX), Radios, TCAS, Radar, SATCOM, etc
• Will be required, on occasion to work off-hours, on weekends, and/or holidays in support of assigned BGA, Service Centers, and/or Airline Customer operation
• Ability to travel at short notice to support customer issues including aircraft on ground
• Travel: up to 15% US

The salary range for this position is $84,600.00-$115,000.00. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

MUST HAVES

• 6+ years of experience troubleshooting Avionics systems on business, commercial, and/or military aircraft
• 5+ years’ customer facing support experience and/or products
• Extensive experience working on/advanced troubleshooting Honeywell Integrated Avionic system for Pilatus PC-12 and PC-24 fleet and other BGA aircraft platforms and Avionics/Electrical systems
• High School Diploma or GED

WE VALUE

• Bachelor’s degree in engineering or related technical fields
• Business General Aviation and/or Airline experience or knowledge would be desirable
• Airframe and Powerplant (A&P) license or equivalent desired
• Network administrator or working knowledge computer networks
• FCC radio license
• Proven experience in avionics and mechanical/aviation/aerospace
• Knowledge of aircraft maintenance and flight operations
• Satellite Communications experience; cabin gateways, high speed data terminals, L-Band and KA-Band systems
• Utilization of Accelerator and tools to streamline work processes
• Ability to work independently with little supervision
• Strong customer-centric mindset
• Ability to think clearly and remain professional under stress induced and time pressure situations
• Strong time management skills with the ability to manage conflicting priorities
• Strong written and verbal communication skills
• Ability to develop and continuously improve processes
• Microsoft office skills (Excel, Word, PPT, Outlook, Teams)
• Saleforce.com (SFDC), NICE InContact, Team Center
• Ability to take decisions under pressure, adaptability to change and strong analytical skills
• Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
• Strong interpersonal skills and ability to form valuable professional relationships
• Strong time management skills with the ability to manage conflicting priorities
• Exhibits sound independent judgment in assessing priorities, needs, and problem resolution.
• Experience in minimizing defects and improving processes using Lean Six Sigma tools
• Knowledge Management Systems
• Aerospace business acumen
• Ability to proactively evaluate circumstances and drive resolution of issues

• JOB ID: req487432
• Category: Customer Experience
• Location: HON LOC NOT AVAIL IN STATE,Colorado,99999,United States
• Nonexempt

SoftwareEngineer II
Software Engineer II for Intelligrated Services, LLCin Charlotte, NCResponsibilities:Provide planning, reporting and management of the controls project, in addition to technical implementation.
Take full ownership of the controls project elements and execute (and/or delegate) individual tasks throughout the project life cycle by coordinating and forecasting controls resources in-house and on site (may include other Controls Project Engineers).

• JOB ID: req484343
• Category: Engineering
• Location: 855 S Mint St,Charlotte,North Carolina,28202,United States
• Exempt