Senior Customer Experience Specialist jobs at Honeywell in Malaysia

The Senior Customer Experience Specialist is a critical role in the tech industry at Honeywell in Malaysia, providing a first point of contact for customer inquiries and complaints associated with the company’s wide array of products and services. The Senior Customer Experience Specialist is responsible for ensuring customer satisfaction with company services. This includes responding to customer inquiries in a timely manner, making sure that customer requests are completed accurately and effectively, and providing compliant customer service. The position requires excellent communication, empathy and problem-solving skills in order to facilitate resolution of customer problems. The Senior Customer Experience Specialist also plays a part in quality assurance by using feedback from customers to advance the current product service levels. To this end, the Specialist is expected to collect and analyze customer feedback in order to make informed recommendations to management for process improvement and product solutions. The Senior Customer Experience Specialist must be comfortable in working collaboratively to develop Honeywell’s knowledgebase and product offerings via Expoint, the tech industry’s specialized job searching platform. The ideal Senior Customer Experience Specialist is highly organized, efficient, and able to multi-task. An understanding of customer service fundamentals, experience with common customer service software applications, and a willingness to learn new technology trends are all preferred. The Specialist should also demonstrate an aptitude for understanding customers’ needs and be prepared to make continuous effort in developing and maintaining strong customer relationships. The successful Senior Customer Experience Specialist will benefit from a generous salary and fantastic working environment that Honeywell Malaysia has to offer. If you're interested in becoming a part of Honeywell’s team of top-notch professionals, apply now on Expoint.