דרושים Customer Success Representative ב-Honeywell ב-Haiti

As a Customer Success Manager, you will work to ensure our BMS partner’s journey from purchase to deployment is smooth and well managed. You will also monitor partner health and establish a cadence of partner interactions that ensure each partner is receiving maximum value from Honeywell. As the role mainly interacts with the BMS channel partners, the role could more aptly be named a Partner Success Manager (PSM).

Responsibilities:

• 
  The Partner Success Manager (PSM) will own one or more partner relationships to retain and renew SaaS revenue and to grow the existing connected engagement by up-selling.
• The PSM will be involved in the entire partner lifecycle from pre-sales, on-boarding / pilot through the duration of the subscription period.
• The PSM establishes deployment goals and success factors and then develops a plan to carry them out successfully; oversees implementation.
• The PSM will assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSM Teams
• The PSM will maintain a deep understanding of the product and communicate with partners about the most relevant features/functionality for their specific business needs.
• The PSM monitors accounts and tracks usage to identify churn risk and work proactively to eliminate that risk; driving adoption and usage
• The PSM provides basic technical support and knows all the necessary support channels if detailed technical support is required
• The PSM will work closely with Product and Development teams on identification and tracking of enhancement requests and bugs along with usage trends and partner feedback
• The PSM will function as the voice of the partner and provide feedback on how the offering can better serve our partners
• The PSM will develop and constantly improve processes to engage partners and provide recurring value while working in close collaboration with sales for sales support, negotiation support, and renewals with existing partners.
• The PSM builds value-based relationships with partners ensuring that they remain delighted with the product; quarterly account reviews and a consistent cadence of partner coverage.
• The PSM will identify the right business use cases where future offerings can be applied and work with sales to capture these high quality leads.
• The PSM works with the marketing team to execute partner surveys, case studies, and usability tests.

YOU MUST HAVE

• 5 years of account management experience within a successful software-oriented business.
• Experience in overseeing complex deployment and usage projects
• Experience in managing partners both large and small and knowing how and why to manage them differently.
• Demonstrated true passion for partners and their success
• Excellent organizational, analytical, and project management skills
• Salesforce and marketing software knowledge is a plus
• Exemplary written and verbal communication skills
• Strong listening and coordination skills to appreciate the partner’s concern and able to work along technical team to successfully resolve them
• Possess the ability to manage ambiguity and find solutions for partners that match the technology offerings within the business.
• Drive partner success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement.

WE VALUE

• Minimum education: Bachelor degree in a business or technical area of emphasis. Alternatively suitable tenure to with demonstrated technical experience.
• Executive engagement skills and ability to manage relationships with decision-makers
• Demonstrated experience in multiple vertical markets
• Comfort with ambiguity and a bias to “fill the organizational gaps” when they occur
• Experience working globally
• 10+ years experience in a partner facing role; preferably at a SaaS company
• MBA Preferred

• JOB ID: HRD260543
• Category: Sales
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Exempt

• Engage in customer-facing activities to build and maintain relationships
• Educate customers on value propositions and features to drive adoption
• Analyze customer needs such as user experience, defects, limitations, and potential enhancements
• Advocate for customer needs to business stakeholders, including product, engineering, and operations teams
• Analyze growth opportunities within customer relationships
• Drive customers to employ best practices in utilizing solutions to ensure greatest business impact
• Coach peers, sales, and tech support teams on targeted product value propositions
• Present technical sales briefings to customers
• Develop and champion best-in-class sales training
• Help coordinate engineering support of customers
• Provide data for sales collateral

The salary range for this position is ($87100-120000). The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

• Minimum of 2 years of experience in a customer facing role- such as Field Services or Technical Support
• Minimum of 2 years of knowledge of central station monitoring services, alarm communicators/transmitters for fire or security, or alarm transmission and communication services industry

• Bachelor’s degree
• Demonstrated ability to develop and foster strong customer relationships
• In-depth knowledge of Honeywell and competitor platforms, products, and technologies
• Experience in technical writing and preparation of proposals
• Strong verbal and written communications skills
• Familiarity with industry regulatory requirements and future mandates
• Ability to achieve results through influence in a matrixed-team environment
• Ability to communicate effectively across language and cultural barriers
• Adaptability, with willingness and ability to pivot when required by customer or business needs
• Analytical, integrative thinker with ability to connect customer needs with business value

• JOB ID: HRD252379
• Category: Sales
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Exempt