Tech Support Professional jobs at Honeywell in China, Chongzhou City
Honeywell Tech Support Professional China, Sichuan, Chongzhou City
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Assist with the development, testing and maintenance of tools for advanced troubleshooting analysis
Provide consultation for solution upgrades as well as occasionally performing upgrade services.
Document and record all activity and communications over the telephone and e-mail according to departmental standards of quality.
Follow documented processes and procedures for support request handling and case escalation.
Communicate with coworkers and management regarding current and ongoing support cases.
Contribute to technical knowledge base.
Document software product defects for review and corrective action.
MUST HAVE1-3 years of experience as a Technical Support Consultant
English proficiency
Bachelor´s degree in Engineering or IT
WE VALUETroubleshoot software application issues, transact SQL stored procedures.
Understanding of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology.
Knowledge of relational database management systems (Microsoft SQL and Oracle) and structured query language (SQL).
Knowledge of both client and server operating systems (Windows & Linux).
Experience with cloud solutions.
Ability to learn complex technical concepts in a short amount of time.
Excellent written and verbal communications skills.
Ability to manage multiple priorities.
Additional Information- JOB ID: HRD256739
- Category: Customer Experience
- Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
- Nonexempt
These jobs might be a good fit
Share
Assist with the development, testing and maintenance of tools for advanced troubleshooting analysis
Provide consultation for solution upgrades as well as occasionally performing upgrade services.
Document and record all activity and communications over the telephone and e-mail according to departmental standards of quality.
Follow documented processes and procedures for support request handling and case escalation.
Communicate with coworkers and management regarding current and ongoing support cases.
Contribute to technical knowledge base.
Document software product defects for review and corrective action.
MUST HAVE1-3 years of experience as a Technical Support Consultant
English proficiency
Bachelor´s degree in Engineering or IT
WE VALUETroubleshoot software application issues, transact SQL stored procedures.
Understanding of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology.
Knowledge of relational database management systems (Microsoft SQL and Oracle) and structured query language (SQL).
Knowledge of both client and server operating systems (Windows & Linux).
Experience with cloud solutions.
Ability to learn complex technical concepts in a short amount of time.
Excellent written and verbal communications skills.
Ability to manage multiple priorities.
Additional Information- JOB ID: HRD256739
- Category: Customer Experience
- Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
- Nonexempt
These jobs might be a good fit
