Engagement Manager Managed Services jobs at Gong in United States, Salt Lake City

• Serve as a trusted advisor to Industry Expansion sales leadership, driving growth through process optimization, financial rigor, and actionable insights.
• Lead and maintain the business operating rhythm (weekly/monthly forecast & pipeline reviews, demand gen reviews, account reviews, KPI & headcount tracking, QBR/MRR).
• Partner with Sales, Operations, and Finance leadership to develop territory methodologies, headcount models, and capacity planning for Commercial, Mid-Market, and Enterprise teams.
• Champion effective adoption and innovation in sales tools (e.g., Gong, Salesforce, planning/analytics platforms), including enforcing usage hygiene and identifying new use cases.
• Collaborate with Analytics and BI teams to design reporting and dashboards that drive visibility into performance, productivity, and pipeline health.
• Build strong cross-functional partnerships across Marketing, Enablement, Customer Success, and Product to align operational strategy with GTM goals.
• Apply a bias for action to quickly resolve process bottlenecks, while building scalable, repeatable solutions for the long term.
• Maintain documentation and enforce compliance around policies, sales processes, and engagement rules.

• 6+ years of Sales/Business Operations or GTM Strategy experience, with a strong understanding of SaaS business models
• Background in financial services, fintech , healthcare, or consulting focused on regulated industries preferred.
• Experience supporting sales organizations selling to Fortune 1000 companies, with an ability to translate industry-specific dynamics into operational strategies.
• Proven success building territory models, forecasting processes, and headcount/capacity plans.
• Demonstrated ability to leverage AI and emerging technologies to optimize revenue processes, accelerate sales cycles, and reduce the path to revenue.
• Strong analytical skills with proven ability to extract insights from data (SQL knowledge a plus).
• Skilled in navigating complex tech stacks including CRM, account planning, account scoring, data enrichment, and productivity tools.
• Strong organizational and project management skills; able to execute multiple priorities with urgency.
• High degree of ownership — not just identifying opportunities, but turning insights into measurable results.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Hire, coach, and manage a team of Sales Development Reps
• Build & iterate on a data-driven strategy
• Foster an environment of high performance & accountability
• Develop the sales, product, and industry skills of each team member
• Motivate team members through creative incentives
• Regularly report on both Team and Individual Results
• Identify and make recommendations for improvement in the areas of Process, Efficiency, and Productivity
• Work cross-functionally with Marketing on key initiatives

• You are within a commutable distance from the Salt Lake City area and willing to be in office 3x per week (Tuesday, Wednesday, Thursday)
• 2+ years in Software sales as an IC & Manager
• Experience building and scaling a team from the ground up
• Consistent track record of 100%+ quota achievement as an individual contributor
• Proven track record of success in an SDR Manager role
• Experience managing and improving Sales Development KPIs

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Hire and develop a team of experienced Mid-Market Account Executives focusing on customers between 100-750 employees
• Consistently deliver against team revenue goals
• Assist your team throughout their strategic sales cycles by deeply understanding customers needs and mapping them to the value of Gong
• Support team in navigating, closing and expanding within multimillion dollar accounts
• Partner with sales leadership to further define a successful and repeatable sales process
• Understand the challenges facing the team and clear the way to allow for success
• Regularly report on team and individual results through pipeline management and forecasting
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

• You must be currently located in Salt Lake City
• 4+ years of experience building and managing high performing sales teams (for a SaaS Company) preferably having sold to Financial Services, Healthcare, Consulting, Manufacturing, or Energy organizations
• Successful track record of 100%+ of quota achievement as a manager and individual contributor in sales
• Previous experience recruiting, retaining, and developing a team from the ground up
• Excellent verbal and written communication skills
• High level of business acumen and understanding of how revenue leaders think
• Previous experience selling into sales leadership (C and VP level)
• Experience with Gong.io preferred

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Lead all aspects of Managed Services engagements for Gong customers.
• Manage multiple customer programs to a defined scope, schedule, and budget
• Forecast work and deploy program resources according to delivery plans
• Ensure program deliverables are completed to the highest quality standards
• Balance competing priorities effectively across multiple customers and projects.
• Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
• Execute ongoing program planning, discovery, and design workshops to map customer use cases to Gong platform workflows.
• Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
• Identify, document, and lead mitigation efforts for program risks - disseminating clear and consistent updates to internal and external stakeholders
• Challenge, advise, and redirect teams as well as client expectations when needed for successful program delivery
• Gather ongoing requirements and issue change orders as appropriate.
• Facilitate identification, internal communication, and remediation of product issues.
• Ideate and develop new program deliverables that help improve existing team process
• Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services

• 6-8 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
• 5+ years of professional consulting experience, preferably in Enterprise software.
• Proven ability to influence change within customer organizations.
• Excellent instincts and ability to interface at a senior level with ease.
• Experience with SaaS applications that support Enterprise business processes.
• Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• Ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
• Understand business and organizational complexity at large strategic firms
• Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
• Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support
• Willingness to travel.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

As a Commercial Account Executive specific for the Emerging Markets vertical

• Manage prospects from lead to close
• Provide an exceptional customer experience
• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects
• Cultivate lasting relationships with customers
• Run and implement pilot programs
• Maintain weekly sales forecast and achieve quota quarterly
  

• 6+ months of relevant closing experience in addition to outbound SDR/BDR experience preferably having sold to Financial Services, Healthcare, Consulting, Manufacturing or Energy organizations
• You are located in Salt Lake City and willing to come into the office 3 days a week
• Previous SaaS and enterprise software experience, with clear examples of consistently closing deals at $20-$100K+
• Previous outbound prospecting experience into greenfield territory
• Demonstrated success in achieving sales goals (President’s Club, Rep of the Year, etc.)
• Comfortable selling to VP, C-Suite executives, and sales leaders while navigating through multiple decision makers in an organization
• Excellent verbal and written communication skills
• Self-motivated with an entrepreneurial spirit

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Hire and develop a team of experienced Enterprise Account Executives focusing on customers 1000+ employees
• Consistently deliver against team revenue goals
• Assist your team throughout their strategic sales cycles by deeply understanding customers needs and mapping them to the value of Gong
• Support team in navigating, closing and expanding within multimillion dollar accounts
• Partner with sales leadership to further define a successful and repeatable sales process
• Understand the challenges facing the team and clear the way to allow for success
• Regularly report on team and individual results through pipeline management and forecasting
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

• You must be currently located in Salt Lake City
• 4+ years of experience building and managing high performing sales teams (for a Saas Company) preferably having sold to Financial Services, Healthcare, Consulting, Manufacturing, or Energy organizations
• 2+ years of experience managing an Enterprise sales team
• Successful track record of 100%+ of quota achievement as a manager and individual contributor in Strategic sales
• Previous experience recruiting, retaining, and developing a team from the ground up
• Excellent verbal and written communication skills
• High level of business acumen and understanding of how revenue leaders think
• Previous experience selling into sales leadership (C and VP level)
• Experience with Gong.io preferred

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification.
• Assist prospects and customers with business assessments (POCs, Pilots).
• Craft content to show customers how to leverage Gong for specific use cases.
• Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand gen activities (webinars, conferences, events).
• Contribute reusable assets to the Sales Engineering team and the company at-large.

• Customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience (ie: Sales Enablement, Operations).
• Experience selling into any of the following industry verticals is a plus: Financial Services (Banking / Insurance / Wealth), Healthcare (including Life Sciences), or Manufacturing organizations.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus.
• Understanding of security and privacy pertaining to SaaS systems.
• Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Able to make the complex sound simple!

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.