Senior Product Marketing Manager jobs at Gong in United States, Chicago

• Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, to uncover business objectives and pains and strategically map those to Gong value.
• Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining and measuring value, unearthing and mitigating risk, and creating customer advocacy.
• Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience.
• Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR.
• Partner with our Implementation team to ensure customers within the IX segment onboard successfully and achieve quick time-to-value against their desired outcomes.
• Partner with Account Executive counterparts to secure retention and growth of your IX portfolio through upsell and cross-sell motions.
• Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops.
• Proactively identify and lead team process improvements and help us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team.

• 3+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience.
• Experience prioritizing and managing a book of business and being accountable for quarterly metrics.
• Experience working with Financial Services or Healthcare customers, or work experience in those industries
• Demonstrated success leading centralized tool deployment and driving adoption, growth, and retention.
• Renewal management experience across 30+ customers annually, MEDPICCC experience preferred.
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations.
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
• Our CSMs are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves on being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

We’re hiring a Marketing Analytics Manager to lead how we track, report, and improve marketing performance. This role is hands-on. Your primary focus will be building high-quality Tableau dashboards powered by Snowflake, and you'll also help guide our broader marketing measurement and reporting strategy.

You’ll own the data layer from start to finish. That means writing SQL in Snowflake to build clean, usable data models, and turning those models into dashboards people actually use. You’ll work closely with Marketing, Sales, Finance, and Strategy to ensure the metrics we report reflect our priorities and drive smarter decisions.

• BI Reporting: Design and manage a portfolio of dashboards (primarily Tableau) that help teams make smarter, faster decisions. Your work will become the primary reporting layer used across Marketing and Revenue leadership.
• Work Directly in the Warehouse: Use SQL to build and maintain the core datasets behind the dashboards. You will work in Snowflake or similar systems to ensure data is accurate, modeled properly, and easy to use.
• Translate Business Needs Into Analytics Solutions: Partner with leaders across Marketing Ops, GTM Strategy, and Finance to understand key questions and build tools that serve repeatable use cases. This includes defining KPIs, aligning on definitions, and enabling self-serve access.
• Run Strategic Analyses: Conduct deep-dive analysis on program performance, pipeline drivers, and conversion trends. Your insights will be used to guide quarterly planning and improve execution.
• Shape the Future of Marketing Measurement: Contribute to attribution models, performance frameworks, and planning processes that define how we track marketing’s impact. You will help evolve the way we think about performance, not just report on it.

• 7+ years of experience in analytics, business intelligence, or data engineering in a B2B Marketing SaaS environment.
• Strong SQL skills and hands-on experience working in Snowflake or similar cloud-based data platforms.
• Deep Tableau expertise with a portfolio of dashboards that improved clarity, decision-making, and business outcomes.
• Proven ability to turn messy or incomplete data into clean, actionable reporting that scales across functions.
• Strong communicator who can frame problems clearly and share insights that resonate with both technical and non-technical audiences.
• Familiarity with systems like Salesforce, Marketo, and campaign tracking tools are a plus.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Hire, train and develop an accomplished team of full cycle Mid-Market Account Executives
• Develop and coach the sales, product, and industry skills of each team member
• Assist your team throughout their sales cycles to help them land and expand six figure accounts
• Regularly report on both team and individual results
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

• You must be currently located in a hub location (Chicago metro area).
• 4+ years of experience building and managing a high performing sales teams (preferably for a Saas Company)
• 2+ years of experience managing a Mid-Market sales team
• Successful track record of 100%+ of quota achievement as both a manager and as an individual contributor
• Experienced selling to Enterprise level accounts as an individual contributor or manager
• Previous experience recruiting, retaining, and developing a team from the ground up
• Experience managing and improving full cycle account executive KPIs
• High level of business acumen and understanding of how revenue leaders think
• Previous experience selling into sales leadership preferred

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Hire, coach, and manage a team of Outbound Sales Development Reps
• Build & iterate on a data-driven Outbound strategy
• Foster an environment of high performance & accountability
• Develop the sales, product, and industry skills of each team member
• Motivate team members through creative incentives
• Regularly report on both Team and Individual Results
• Identify and make recommendations for improvement in the areas of Process, Efficiency, and Productivity
• Work cross-functionally with Marketing on key initiatives

Location: Must be within a commutable distance from Chicago
• 2+ years in Software sales as an IC & Manager
• Experience building and scaling a team from the ground up
• Consistent track record of 100%+ quota achievement as an individual contributor
• Proven track record of success in an SDR Manager role
• Experience managing and improving Sales Development KPIs

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Hire, train and develop an accomplished team of full cycle Mid-Market Account Executives
• Develop and coach the sales, product, and industry skills of each team member
• Assist your team throughout their sales cycles to help them land and expand six figure accounts
• Regularly report on both team and individual results
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

• You must be currently located in the Chicago area.
• 4+ years of experience building and managing a high performing sales teams (preferably for a Saas Company)
• 2+ years of experience managing a Mid-Market sales team
• Successful track record of 100%+ of quota achievement as both a manager and as an individual contributor
• Experienced selling to Enterprise level accounts as an individual contributor or manager
• Previous experience recruiting, retaining, and developing a team from the ground up
• Experience managing and improving full cycle account executive KPIs
• High level of business acumen and understanding of how revenue leaders think
• Previous experience selling into sales leadership preferred

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Be a trusted advisor to our CRO and Senior Revenue Leadership team to help them and their teams deliver their best work every single day.
  
• Build and execute the GTM people strategy, aligning to both business and People team priorities.
  
• Provide insightful data to guide decision making and provide people solutions to make GTM teams more effective.
  
• Drive planning and implementation of company-wide HR initiatives, such as employee surveys and talent management programs.
  
• Solve problems and get to the root cause of any issue, no matter how complex, and design and quickly implement solutions.
  

• 8+ years’ experience in senior HR leadership roles with extensive experience in succession planning, org design, coaching, recognition programs, talent management, communications, and change management.
  
• 4+ years experience as a Manager, leading HR professionals.
  
• Proven experience influencing and leading transformational change across a global organization.
  
• Demonstrated ability to lead with data and insights to drive talent outcomes.
  
• #ActNow mentality with experience supporting hyper growth Revenue teams.
  
• Experience building org and talent plans to identify and execute against current and future talent needs.
  
• Excellent communication skills and ability to coach, influence, and partner with various levels of employees, particularly at the leadership level.
  
• Functional expertise, altitude of leadership partnering, driving employee engagement, managing employee relations situations, compensation planning, partnering across People team COEs (People ops, recruiting), operating at both high and detail level altitudes
  
• Partnering with mgmt team on org design and people manager development, Driving effective performance management processes between managers and SDRs, Supporting integration of new leaders / managers and teams at high growth pace, Leading through difficult/sensitive employee situations
  
• Partnering with mgmt team on onboarding, integration, career progression, and performance of managers and AEs, clear + “no sugar” communication and coaching skills
  
• Partnering with mgmt team on performance management, coaching/advising Sales leaders on people development and leading through fast growth and change, supporting new manager onboarding/enablement, Gong culture add / values fit
  
• Managing change and high growth in Sales teams, driving employee engagement and retention, support with career development and progression of AEs and managers
  
• Strategic people team mindset, leadership partnership and presence, championing/driving people programs in the business
  
• Experience supporting / developing inclusive, high performing teams, building trust & partnership with senior leaders
  

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.