Ix Mid-market Senior Csm jobs at Gong in United States, Chicago

• Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, to uncover business objectives and pains and strategically map those to Gong value.
• Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining and measuring value, unearthing and mitigating risk, and creating customer advocacy.
• Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience.
• Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR.
• Partner with our Implementation team to ensure customers within the IX segment onboard successfully and achieve quick time-to-value against their desired outcomes.
• Partner with Account Executive counterparts to secure retention and growth of your IX portfolio through upsell and cross-sell motions.
• Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops.
• Proactively identify and lead team process improvements and help us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team.

• 3+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience.
• Experience prioritizing and managing a book of business and being accountable for quarterly metrics.
• Experience working with Financial Services or Healthcare customers, or work experience in those industries
• Demonstrated success leading centralized tool deployment and driving adoption, growth, and retention.
• Renewal management experience across 30+ customers annually, MEDPICCC experience preferred.
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations.
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
• Our CSMs are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves on being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Hire, train and develop an accomplished team of full cycle Mid-Market Account Executives
• Develop and coach the sales, product, and industry skills of each team member
• Assist your team throughout their sales cycles to help them land and expand six figure accounts
• Regularly report on both team and individual results
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

• You must be currently located in a hub location (Chicago metro area).
• 4+ years of experience building and managing a high performing sales teams (preferably for a Saas Company)
• 2+ years of experience managing a Mid-Market sales team
• Successful track record of 100%+ of quota achievement as both a manager and as an individual contributor
• Experienced selling to Enterprise level accounts as an individual contributor or manager
• Previous experience recruiting, retaining, and developing a team from the ground up
• Experience managing and improving full cycle account executive KPIs
• High level of business acumen and understanding of how revenue leaders think
• Previous experience selling into sales leadership preferred

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Be a trusted strategic advisor to senior revenue and revenue operations leaders to uncover business objectives and pains and strategically map those to Gong value
• Own overall customer relationships and drive engagement and adoption, mine and measure value, unearth and mitigate risk, and create customer advocacy.
• Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals
• Partner with our Implementation team to ensure customers onboard successfully and achieve quick time-to-value against their desired outcomes
• Partner with Account Executive counterparts to secure the retention and growth of your portfolio
• Work successfully with a wide variety of cross-functional internal partners
• Proactively identify and lead team process improvements and help us build a world-class CSM team!

• 3+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience
• Experience prioritizing and managing a book of business and being accountable for quarterly metrics
• Demonstrated success leading centralized tool deployment and driving adoption, growth and retention
• Renewal management experience across 30+ customers annually, MEDPICCC experience preferred
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives.
• Our CSMs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Hire, train and develop an accomplished team of full cycle Mid-Market Account Executives
• Develop and coach the sales, product, and industry skills of each team member
• Assist your team throughout their sales cycles to help them land and expand six figure accounts
• Regularly report on both team and individual results
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

• You must be currently located in the Chicago area.
• 4+ years of experience building and managing a high performing sales teams (preferably for a Saas Company)
• 2+ years of experience managing a Mid-Market sales team
• Successful track record of 100%+ of quota achievement as both a manager and as an individual contributor
• Experienced selling to Enterprise level accounts as an individual contributor or manager
• Previous experience recruiting, retaining, and developing a team from the ground up
• Experience managing and improving full cycle account executive KPIs
• High level of business acumen and understanding of how revenue leaders think
• Previous experience selling into sales leadership preferred

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Be a trusted advisor to our CRO and Senior Revenue Leadership team to help them and their teams deliver their best work every single day.
  
• Build and execute the GTM people strategy, aligning to both business and People team priorities.
  
• Provide insightful data to guide decision making and provide people solutions to make GTM teams more effective.
  
• Drive planning and implementation of company-wide HR initiatives, such as employee surveys and talent management programs.
  
• Solve problems and get to the root cause of any issue, no matter how complex, and design and quickly implement solutions.
  

• 8+ years’ experience in senior HR leadership roles with extensive experience in succession planning, org design, coaching, recognition programs, talent management, communications, and change management.
  
• 4+ years experience as a Manager, leading HR professionals.
  
• Proven experience influencing and leading transformational change across a global organization.
  
• Demonstrated ability to lead with data and insights to drive talent outcomes.
  
• #ActNow mentality with experience supporting hyper growth Revenue teams.
  
• Experience building org and talent plans to identify and execute against current and future talent needs.
  
• Excellent communication skills and ability to coach, influence, and partner with various levels of employees, particularly at the leadership level.
  
• Functional expertise, altitude of leadership partnering, driving employee engagement, managing employee relations situations, compensation planning, partnering across People team COEs (People ops, recruiting), operating at both high and detail level altitudes
  
• Partnering with mgmt team on org design and people manager development, Driving effective performance management processes between managers and SDRs, Supporting integration of new leaders / managers and teams at high growth pace, Leading through difficult/sensitive employee situations
  
• Partnering with mgmt team on onboarding, integration, career progression, and performance of managers and AEs, clear + “no sugar” communication and coaching skills
  
• Partnering with mgmt team on performance management, coaching/advising Sales leaders on people development and leading through fast growth and change, supporting new manager onboarding/enablement, Gong culture add / values fit
  
• Managing change and high growth in Sales teams, driving employee engagement and retention, support with career development and progression of AEs and managers
  
• Strategic people team mindset, leadership partnership and presence, championing/driving people programs in the business
  
• Experience supporting / developing inclusive, high performing teams, building trust & partnership with senior leaders
  

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Manage prospects from lead to close
• Land new business within greenfield territory
• Clearly articulate and demonstrate our Gong value proposition, creating excitement and enthusiasm among prospects
• Hunt and close expansion opportunities within your current customer account base
• Regularly iterate messaging that will scale our outbound prospecting engine
• Engage and educate senior executives on the importance of the emerging Revenue Intelligence industry and validate Gong as the leader in this new market
• Partner with the SDR, Sales and Sales Engineering teams to develop account-based sales strategies to uncover value for all go-to-market department leaders
• Help maintain a strong partnership with our Private Equity firms and their Value Creation Teams alongside the Head of Private Equity Partnerships
  

• You are located in the SF Bay area
• 4+ years of relevant sales experience preferably with a sales tech solution and specifically having worked with Private Equity firms and their portfolio companies
• Track record of overachieving revenue targets of 1M+ and successfully navigating and closing six-figure deals
• Previous SaaS and enterprise software experience
• Understanding of the Private Equity industry
• Excellent verbal and written communication skills
• Experience with Gong.io is preferred but not required

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

, you’ll fill a key role in acquiring new customers and creating raving fans. Being a champion of the entire sales process from start to finish, you will use your creative prospecting skills to strategically pursue net new business. Working through complex deals, your insatiable curiosity makes you a thought leader, and your drive to succeed keeps you at the top of the leaderboard. Those who challenge conventional wisdom & never settle for the status quo are strongly encouraged to apply!

• Manage prospects from lead to close.
• Provide an exceptional customer experience.
• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects.
• Cultivate lasting relationships with customers.
• Run and implement pilot program.
• Maintain weekly sales forecast and achieve quota quarterly.
  

• You are within a commutable distance of Chicago
• 3+ years of relevant closing experience in addition to outbound SDR/BDR experience.
• Previous SaaS and enterprise software experience, with clear examples of closing deals $50-$250K.
• Previous experience selling a platform solution.
• Demonstrated success in achieving sales goals (President’s Club, Rep of the Year, etc).
• Excellent verbal and written communication skills.
• Experience selling to sales leaders is a plus.
• Creative, resourceful, detail-oriented, and well-organized.
• A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.
  

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.