Customer Success Manager jobs at Global-e in South Korea, Seoul

The project manager represents the client within Global-e and Global-e in front of the client. The project manager works Independently, under general and professional guidelines, on routine tasks, problem resolution and any escalations, when required.

Responsibilities

• Managing work through the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements
• Complete accountability, from engagement to launch, for all planning, commitments and on time delivery of Global-e solution to customers
• Customer facing – focal point. Responsible for customer satisfaction
• Facilitate, synchronize and track progress of the various cross-company teams: Development, Product, infrastructure, integrations, etc.
• Communicate the progress to customers and internal bodies

• At least 3-5 years’ experience as project manager
• Native Korean – Written and verbal communication skills
• English- Fluent
• Japanese- Advantage
• Managing external customers- a must!
• Leadership – Motivating the team, serving them, coaching them and inspiring others.
• Ability to understand tech concepts. technical background with understanding and/or hands-on experience in software development and web technologies – plus
• Excellent interpersonal skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Excellent additional language – advanced
• Multi-task and work well under deadlines in a changing environment.
• Independently manage and prioritize task assignments.
• Ability to be flexible and work extended hours as required.
• Experience in close working interactions with distant teams.

Responsibilities:

• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

• Written and verbal fluency in English and Korean
• At least 3+ years’ experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.
• BA/BS degree or equivalent preferable.
• With our merchants being located globally, flexibility is required, and we may need you to work out of office hours when necessary.