Jobs at Ge Healthcare in Vietnam, Hanoi

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Financial Performance

• Is accountable to achieve the quarterly and yearly Product/Service P&L Operating Plan targets (Orders, Sales, Contribution Margin, Base Costs and Operating Margin and Cash (where applicable) for assigned geographical area
• Is accountable for timely and accurate forecasting of pipeline and sales per the normal reporting cycles
• Provide input to the formulation of the yearly business planning cycles for their Imaging product portfolio
• Improve customer engagement, quality installations and NPI launches through collaboration with the Project Management, Field Services and Applications teams
• Ensure and validate up to date knowledge of product positioning and differentiation messages within their Product Sales Specialist teams as well as relevant account teams.

Sales Leadership

• Directly managing Account Managers in region. Select, train, and develop personnel to optimize effectiveness
• Attract, retain, educate and develop world-class commercial talents to execute on Zone Go-to-market strategy
• Work closely with Channel Manager where relevant to develop and execute key market distribution models
• Developing and implementing sales strategies to drive organic growth in the market
• Cultivating and leveraging customer relationships at the executive level
• Development of long-term customer relationships through the ability to identify and capitalize on opportunities that immediately satisfy customer needs
• As a senior leader, ensure seamless teamwork with Service and other channels to provide total customer satisfaction
• Deploying resources to meet financial / operating objectives including orders, revenue, contribution margin, and base cost control

• Align territories to market potential and priorities and assign optimal sales resources
• Is accountable to ensure compliance and execution of the regional sales process and rules of engagement within their teams
• Is responsible to ensure that all team members utilize the required sales systems to create pipeline visibility and assist accurate forecasting
• Is responsible for driving optimal operating mechanisms to monitor and track progress of opportunities in the pipeline as well as forecasting performance against Operating Plan, with their teams
• Is responsible to drive optimal operating mechanisms to deliver on fulfillment targets and order backlog commitments
• Is responsible to communicate, execute and leverage the Variable Sales Incentive plans with their teams.

Team coaching

• Drives performance management within the team, providing a regular operating mechanism of feedback and coaching and managing the annual development system
• Is responsible to regularly have “infield coaching” sessions with each one of their team members on for example how to cover opportunities and territory, differentiating and presenting the value of product and managing opportunities. Provides regular, timely and productive development feedback
• Create regular opportunities to involve the team to share best practices on opportunity management
• Is role-model to team for utilizing GEHC resources and networks to create and manage opportunities
• Regularly provides update to team on company, region product strategies and customer insights.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare Environment, Health & Safety Policies) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications:

• Bachelor’s Degree
• Minimum of 10 years of consultative sales experience including strategic selling and negotiation
• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
• Strong communication skills to synthesize complex issues and communicate into simple messages
• Willingness and ability to travel within your specified geographic region
• You must have an active drivers licence.

Preferred Qualifications:

• Previous experience managing sales professionals
• Minimum 10 years Healthcare capital equipment sales experience
• Prior experience working for a large company in a matrix environment
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization

Roles and Responsibilities

• Prospecting for new customers and business in addition to growing and maintaining the existing customer portfolio, and qualifying new leads to maintain identified business to support a balanced sales funnel for future sales
• Generating proposals, preparing sales quotations, planning customer meetings, and demonstrating equipment capabilities on assigned products in assigned territory
• Sales negotiation and deal closure at the customer, interfacing with all key buying influencers such as direct users of the product, but also department heads and CEO level personnel
• Identify target end user accounts and create account plans in conjunction with commercial strategy
• Develop account penetration strategies for key target and competitive accounts and communicating current market intelligence back to the business, along with field concerns, issues and requirements
• Create and/or maintain territory/portfolio specific business plans
• Schedule joint sales calls with relevant GE commercial teams as opportunities to coach and maintain relationships with the customer decision makers.
• Manage customer relationships on day-to-day basis and provide transactional support
• Simplify the point of contact between GE Healthcare (GEHC) and customer, and proactively align internal GE resources to support customers and Channel Partners (where appropriate)
• Maintaining satisfactory after-sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs
• Introduce and coordinate delivery of GEHC commercial programs and commitments
• Optimize territory or portfolio assigned; leverage synergies across GEHC
• Embrace and implement commercial management best practices
• Maintain relationships with the senior management and the relevant team of the customer
• Analyzes, identifies, and communicates the internal and external resource needs of the customer
• Continuously keep both region and P&L leaders updated on the status and progress of customer opportunity and funnel
• Develop and maintain a high level of product knowledge of GE and competitive products
• Expected to sell point of sale service contracts, financing and drive margin though selling value and holding price
• Responsible for forecasting based on funnel prospects. Adept in calling estimates with Risks & Opportunities.
• Create a culture of highest integrity and compliance within commercial team. Enforce global compliance standards, collaborate with compliance manager to perform due diligence activities.
• Ensure all opportunities are up to date and captured in Sales Force opportunity management tool.
• Maintain and nourish relationships with KOLs in the assigned business segment/territory

Qualifications/Requirements :

• Bachelor degree or above

• At least 6+ years’ experience in Healthcare related sales or marketing with solid account management methodology exposure

• Successful experience in multi-stakeholder environment

• Strong ethics, integrity and compliance orientation

• Fluent in English and local language

• Strong co-ordination, commercial, influencing & negotiation skills

• Customer focused mindset with proven ability to respond quickly to internal and external customer needs

• Excellent written and verbal communication and presentation skills.

• Analytical & clear thinking skills with the ability to synthesize complex issues into simple solutions & messages.

• Takes initiatives, accountability and responsibility for own work.

• Must be highly motivated, results driven, energetic and capable of multi-tasking in a dynamic, rapidly growing organization.

• Demonstrated ability to analyze customer data and develop financially sound sales offers

Desired Characteristics

• Experience in direct sales or through channel partners of multiple products in Healthcare imaging equipment is an advantage.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Responsibilities:

• Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, FMI, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Customer Support: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.
• Problem-Solving: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary
• Documentation: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts).
• Teamwork / Collaboration: Work closely with cross-functional teams, including sales, product development, and customer support, to enhance overall customer satisfaction and product performance.

Quality / Compliance:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Qualifications/Requirements:

• Educational Background: Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
• Work Experience: Fresh graduate or individuals with less than 2 years of experience
• Technical Skills: An understanding of healthcare equipment, electronics, and software. Familiarity with medical systems, diagnostic devices, or other healthcare technologies is a plus. Good understanding of IT with Windows/Servers/Linux and networking fundamentals
• Problem-Solving Abilities: Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
• Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
• Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Key Responsibilities/essential functions include:

• Technical: Maintains all models specific to a modality in the assigned area.
• Electronic/Mechanical/ Electrical/IT: Total system level trouble-shooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
• Acts to ensure satisfaction to customers.
• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for Warranty and PMS (Preventive Maintenance Services) contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Assists operation management, and implement and drive operational initiatives and programs where necessary.
• Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Insure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required Qualifications:

• Diploma Qualified to Degree level or equivalent. Minimum Diploma holder, majoring in Electrical Engineering, Electrical Engineering Technology, BioMedical Engineering or equivalent
• Technical analytical skills. 1-4 years Field Services experience.
• Experience in CT, MRI, X-ray, Nuclear Medicine, Ultrasound is a plus.
• Comprehensive knowledge of a specific modality or multi-modalities. Sought by others for guidance and advice.
• Profiency in English and local language.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Initiative and motivation.
• Plans and organizes work effectively.
• Excellent communications, listening and interpersonal skills.
• Excellent problem-solving skills, able to think outside the box
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
• A good team player and can work seamlessly with cross-functional teams.

Desired Characteristic

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand.
• Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.
• Shares expertise and knowledge with others. Uses technology to achieve work objectives.
• Demonstrates an understanding of different organizational departments and functions.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Is accountable to achieve product orders and sales OP target for assigned territory
• Forecast orders and sales within the applicable sales funnel tools and reports for their products in their assigned territory
• Create territory/account plans including opportunity development, competitive strategies and targets
• Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory. Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools
• Maintain a network of key opinion leaders within the assigned territory
• Track and communicate market trends to/from the field including competitor data and develop effective counter-strategies Product & Market Expertise
• Maintain up to date market and competitor knowledge related to their product/solutions/services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers
• Develop their understanding of the customers changing clinical and/or operational issues and challenges
• Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision making process towards a successful outcome for GE
• Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company Opportunity management
• Identify and create new opportunities and work with sales leaders and account teams (where applicable) to continuously increase prospect funnel
• Drive tender/bid process including the needs qualification, vendor selection, quotation and closure of their product/solution/service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction assigned territory
• Create and maintain opportunities in the applicable sales funnel tool and/ or CRM tools
• Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts Compliance
• Adhere to all applicable GE and GE Healthcare compliance policies, codes and training requirements

Qualifications:

• Bachelor’s Degree or minimum 2 years of product specialist/selling/ application specialist experience in a ultrasound, medical equipment and healthcare
• Previous experience in the Healthcare Industry
• Excellent organizational skills and administrative tasks
• Ability to interface with both internal team members and external customers as part of solutions based sales approach
• Ability to energize, develop and build rapport at all levels within an organization
• Excellent verbal and written communication skills in local language as well as good command of English
• Ability to synthesize complex issues and communicate in simple messages 8. Excellent negotiation & closing skills
• Strong presentation skills
• Able to travel

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Manage the planning and implementation of assigned projects including defining project scope, developing detailed plans and schedules, monitoring progress against schedule, identifying potential risks or issues early on so appropriate action can be taken quickly if needed.
• Coordinate efforts between technical staff members such as engineers, architects, contractors, subcontractors, suppliers, vendors, consultants, etc., to ensure successful execution of each phase of the project life cycle.
• Communicate regularly with stakeholders (internal & external) regarding status updates related to their specific initiatives.
• Monitor budgets closely to avoid overspending and keep costs under control.
• Ensure adherence to safety protocols during construction activities.
• Collaborate with internal departments like finance/procurement/legal/HR to streamline processes and resolve any issues that may arise.
• Maintain accurate documentation of all phases of the project lifecycle, including design documents, permits, drawings, inspections, test results, change orders, purchase orders, contracts, warranties, etc.
• Perform regular site visits to assess progress made thus far and identify areas where improvements could be made going forward.
• Facilitate meetings between key personnel involved in the project, including but not limited to developers, general contractors, subcontractors, suppliers, architects, engineers, inspectors, testers, and other relevant parties.
• Bachelor's degree in Engineering, Construction Management, Architecture, or equivalent experience required. Master's degree preferred.
• Minimum 5 years of relevant work experience preferably in healthcare industry.
• Excellent organizational skills and attention to detail.
• Strong interpersonal skills and ability to communicate effectively both verbally and written.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Autocad, My project.
• Ability to manage multiple concurrent assignments simultaneously while meeting tight deadlines.
• Demonstrated leadership abilities with proven track record of successfully motivating teams towards achieving common goals.
• Knowledgeable about local building codes and regulations pertaining to construction projects.
• Familiarity with medical equipment installation best practices.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.