Order Management Specialist jobs at Ge Healthcare in United States, Salt Lake City

Roles and Responsibilities

• Provide oversight to large suppliers or Business Process Outsourcing. Ensure Business Process Outsourcing compliance with SLAs and act as the primary point of contact on all service level issues and resolution.
• Developing in-depth knowledge of a discipline. Uses prior experience and acquired expertise to execute functional policy/strategy.
• A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.
• Impacts projects, processes and procedures in own field. The role operates with some autonomy, but is focused on execution of activities/provision of advice within an enabling discipline covered by standard functional practices and procedures. Activities require professional judgment, but may require more senior levels of guidance.
• Utilizes technical expertise and judgement to solve problems. Leverages technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• Domestic and International Travel may be required up to 20% of the time

Required Qualifications

• Bachelor's degree.
• 4+ years of experience in Sourcing, Supply Chain, Procurement, Project Managment or related field.

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Essential Responsibilities

• Process and manage customer orders in ERP systems with accuracy and efficiency.

• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.

• Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...).

• Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.

• Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization. Backlog management.

• Ensure orders validation, compliance and approvals before Order Entry.

• Maintain accurate records of orders, returns, and customer interactions.

• Own and update timely key dates using local operating mechanisms and reports

• Reviews Weekly Business Sales.

• Set up contract review with Finance/OTR Regional Manager.

• Daily follow up of customer credit documentation and inventory

• Give shipping and billing instructions in accordance with contracts terms and conditions.

• Follow shipment, installation, application via reports.

• Follow up on collections issues due to OTR.

• Coordinate with warehouse and logistics teams to ensure timely shipment and delivery.

Qualifications/Requirements

• Bachelor's degree OR Associates degree OR high school diploma and 5 years related experience in order management, customer service, or supply chain operations.

• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite.

Desired Characteristics

• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite.

• Strong verbal and written communication skills

• Ability to work in a fast-paced environment

• Need to be able to prioritize work and multi-task

• Proactively follow up on open issues

• Basic accounting skills

• Previous GE Healthcare experience

• Current or previous experience in a project management, customer relations or order management role

• Previous experience supporting Sales or Service teams

• Proven ability to build relationships with remote colleagues

• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers

• Ability to work extended hours and weekends during peak times of the year

• Responsible for material ordering, availability, and scheduling targeting 2-week inventory levels, at a minimum
• Oracle expert
• Ensure systemic accuracy of inventory.
• Rescheduling materials for pull ins (expedites) and push outs (for inventory control)
• Daily Shortage root cause investigation and resolution
• Partner closely with suppliers focusing on: Packaging needs, min/max planning. PCNs, as they relate to old/existing parts, materials replenishment planning, root-cause problem solving.
• Conduct daily walks on the floor and the receiving dock to investigate and resolve material issue.
• Support material transfers, supplier reviews w/Sourcing
• Field Modification Instruction, as appropriate - ordering material, formulating schedules.
• Supplier visits, as needed - internal and external.
• Manage Phase In / Phase Out (NPI) to minimize obsolete material.
• Provide supply analysis data and recommendations as necessary.
• Assist in cycle count efforts as determined.
• Support tool development for prediction of material issues

1. Bachelor's degree from an accredited university or college

2. Computer proficiency

3. Working knowledge of MRP

4. Excellent Interpersonal Skills

5. Strong problem-solving skills

Desired Characteristics

1. APICS Certification

2. Oracle knowledge and experience

3. Six Sigma Green Belt

4. Two years of Experience in a material replenishment or material planning role

• Support all lean activities, initiatives, and action workouts.
• Manage and ensure RTV and NC material disposition.

Essential Responsibilities:

• Develop product, clinical, and software knowledge, skills, and competence within the MRI modality.

• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment.

• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers in partnership with customers, develop and administer clinical training to the end-user personnel aligned with Sales Order Agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).

• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.

• Drive realization of revenue thru execution of on-site or remote clinical education delivery. Produce comprehensive, consistent and timely completion of documentation requirements from pre through post training.

• Provide ongoing post-installation training and support as needed over the lifecycle of the product.

• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.

Qualifications/Requirements:

• Associate’s degree or equivalent and minimum of 3 years technical/clinical industry experience.

• ARRT or equivalent specific MRI modality certification.

• Comfortable in a clinical/patient environment.

• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps).

• Ability to learn specialized industry specific software and provide digital education and training solutions.

• Will be required to register with one or more vendor credentialing services by various customer hospitals.

• Required to travel extensively, 80+% (4-5 days per week including overnights and some weekends), within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary. You will receive a company car.

Desired Qualifications:

• Minimum 3 years of GEHC MRI experience.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Essential Responsibilities:

• Ensure high quality OMR process (Order Entry, technical order classification, and financial order classification. Order management, invoicing)
• Support sourcing and replenishment activities for order fulfilment of Purchase to Stock materials
• Interface with all internal and external customers (ITPS, Marketing, Sales, Engineering, Supply chain…) to assure on time (SCOT) and high-quality order fulfilment.
• Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management.
• Manage credit, returns and invoicing.
• Work in compliance with the documented quality system and report any anomalies
• Production planning and control
• Coordinate shipments with forwarder
• Manage customer formalities
• Perform logistics distribution duties
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required

Requirements/Qualifications:

• Bachelor’s degree in an operations related field, or relevant degree.
• OR 3+ years of operational logistics, supply chain and customer service experience.
• Ability to work effectively in a cross-functional, global team environment
• Proficiency in Microsoft Excel. Must be very familiar with common formulas and tools (vlookup, if, sumif, index, match, pivot tables, etc.)
• Experience with ERP systems Oracles, SAP, etc.
• Excellent interpersonal and communication skills

Preferred Qualifications:

• Drives growth and innovation effectiveness through influence and collaborate across functions.
• Solid communication and analytical skills, including experience with communicating with others from different counties and cultures.
• Ability to energize, develop and build rapport at all levels within the organization
• Proven ability to execute, multi-task, and deliver on commitments
• Experience working in a compliant supply chain
• Six Sigma Green Belt certified.
• Oracle order management experience.
• Oracle Inventory Experience

Roles and Responsibilities

• Accountability for business and financial targets of the OEM products owned. Integrate and develop relationships/ processes that meet Surgical Imaging (OEC) growth needs, manage complex issues within the product area of expertise, and contribute to the overall AVS – Surgical Innovations business growth strategy.
• Lead Voice of Customer / Voice of Sales activities and manage the new product pipeline working closely with engineering, manufacturing and other cross functional teams of the third-Party OEMs.
• Utilize in-depth knowledge of self and others to regularly update and support sales, service and clinical teams on product offerings, market dynamics, competitive analysis, sales setups, customer issues and use analytical thinking and commercial experience to execute policy/strategy.
• Has knowledge of best practices and how the OEM product integrates with the surgical ecosystem and other surgical imaging products within Surgical Imaging portfolio; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems with projects, product lines, markets, sales processes, or customers.
• Ability to prioritize information for decision making. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Ability to succinctly convey customer expectations and product performance issues with the third-party OEM with appropriate sensitivity.
• Own necessary cyber security commercial actions across GEHC Surgical Imaging product portfolio.
• Own necessary configuration management tasks across GEHC Surgical Imaging product portfolio.
• This role will mainly be in an individual contributor capacity. May lead small projects with low risks and resource requirements.

Required Qualifications

• Bachelor’s or equivalent degree in Marketing, Engineering, Science, Business Administration or another related field
• 5 years of experience in Product Management or Product /Service(s) Development function) or another related field.
• Strong analytical and process skills.
• Ability to work effectively within a matrix environment.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this position.
• Must be able to work onsite daily out of our Salt Lake City, UT, location. We offer a generous relocation package.

Desired Characteristics

• MSc or master’s degree in Marketing, Engineering, Science, Business Administration or other related field
• Strong oral and written communication skills.
• Demonstrated ability to think creatively and resolve business problems.
• Ability to build business case, create Go To Market plans, and execute product launch programs.
• Demonstrated skills on working with medical devices and or healthcare customers.
• Understanding of GEHC Phase Review Discipline and New Product Introduction process, and drive ownership – always with unyielding integrity.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Roles and Responsibilities

• Responsible for the Quality Management System and Compliance activities for the site
• Creates a Quality culture by driving compliance activities and Quality metrics
• Ensures quality and regulatory compliance while driving process effectiveness and efficiency
• Utilize proven interpersonal skills to communicate with direct colleagues and the business. Provides informal guidance to team members. Concisely explains complex information to others.
• Operates with some autonomy, activities require professional judgment
• Utilizes professional experience, technical skills, and analytical thinking to provide compliance guidance to colleagues and assist with problem resolution. May use multiple internal sources outside of own team to arrive at decisions.
• Applies technical writing skill to maintain Quality procedures
• Represents GE HealthCare to external agencies

Required Qualifications

• Bachelor's Degree or a minimum of 4 years' work experience in Quality management
• Minimum of 1 year experience working in a regulated industry
• Ability to communicate effectively in English (both written and oral)
• Demonstrated experience and proficiency with MS Office word processing, spreadsheet, presentation, and database applications

Desired Characteristics

• Minimum of 3 years' experience in a regulated industry is preferred
• Demonstrated understanding or aptitude to understand ISO 13485 Medical Device QMS requirements and regulatory requirements
• Demonstrated knowledge of Quality Management System tools
• Experience performing internal audits and participating in external audits
• Demonstrated ability to lead, acknowledge, develop, communicate & implement a strategy under crisis situations to ensure compliance
• Demonstrated collaboration, negotiation & conflict resolution skills
• Exceptional analytical, problem solving & root-cause analysis skills
• Experience leading and implementing change
• Ability to multi-task & handle tasks with competing priorities effectively
• Strong technical aptitude (i.e. able to read & comprehend technical documentation & execute procedures), global regulatory experience & demonstrated experience interfacing with regulators
• Demonstrated understanding of product development lifecycles, design change and document change control, process verification and validation methodologies, manufacturing / production process control methodologies, and servicing in a medical device environment
• Strong oral and written communication skills. Ability to document, plan, market, and execute programs. Established project management skills.
• Demonstrated expertise to effectively communicate within all levels of the organization around concepts of QMS processes like Document controls, Corrective & Preventive Action (CAPA), complaints & risk management & product quality improvement

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.