Technical Specialist Digital Solutions - Pcs Aka jobs at Ge Healthcare in Singapore, Singapore

Roles and Responsibilities

• Deliver MRI application training in the clinical, classroom, and remote settings.
• Provide ongoing applications support as the customer’s trusted advisor throughout the equipment lifecycle to achieve customer’s desired outcomes.
• Primary focus will be to provide support to MRI customers in Singapore and SEA6 (Malaysia, Cambodia, Myanmar, Laos, Brunei), also periodically support other countries within ASEAN.
• Serve as a subject matter expert (MR) and technical liaison to the sales organization with the goal of strengthening technical capabilities of the team and customer relationships, while also driving business opportunities forward.
• Support product demonstrations, site visits and marketing activities.
• Introduce new product (NPI) features and imaging techniques; partner with customers in developing training plans / strategies that support new product assimilation (MR) and ongoing training needs.
• Coordinate, schedule, and execute objective based system training; monitor and report on training outcomes.
• Act as focal point for MR modality team, identify and solve customer issues, assist in escalations, problem determination, specialty training requests and communicate potential leads to relevant teams.
• Develop meaningful relationships with key opinion leaders (KOLs) to standardize and optimize protocols and support our clinical education initiatives.
• Willingness and ability to travel within SEA6 and periodically ASEAN countries.

Required Experience:

• Bachelor degree in radiography or radiologic technology with more than 3 years of MR technical/clinical industry experience
• Demonstrated experience working on MRI systems
• Deep understanding of MR clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Proficient use of software applications such as, Windows Outlook, Word, PowerPoint, Excel.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, and execute education programs.
• Excellent Interpersonal skills and working as part of a dynamic team environment.
• Demonstrated experience working on GE Healthcare MRI systems.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

About the Role

We’re seeking a strategic and results-driven Commercial Operations Leader to lead and elevate the PCS business across the AKA zone. This role is pivotal in driving commercial excellence, operational rigor, and strategic alignment across ASEAN, Korea, Australia, and New Zealand. You’ll work closely with PCS leaders, modality teams, finance, marketing, and order management to support profitable growth and streamline commercial operations.

Commercial Operations

• Partner with LCT Commercial and Operations teams to achieve order targets and optimize business outcomes.
• Closely support the AKA PCS Leader on Commercial Operations.
• Lead operational execution and forecasting through robust operating mechanisms.
• Deliver actionable analytics to support weekly, monthly, and quarterly performance.
• Drive ITO (Inquiry to Order) process alignment across ASEAN, Australia, and New Zealand.

Commercial Excellence & Rigor

• Lead wing-to-wing commercial excellence initiatives and simplification efforts across AKA.
• Provide analytical measures of commercial operation rigor (i.e. funnel size, commitments, weekly pacing & etc.) and provide key insights to the AKA leadership team.
  - Drive funnel management rigor by providing insights; funnel size by each period, funnel health, opportunities management, and funnel vs. estimate.
  - Develop efficient measures/ tools and drive commercial rigor (PBI, SFDC) across AKA.
• Lead deployment and enhancement of commercial tools (SFDC, Apttus).
  - Liaise with LCT commercial & operation team and lead project management of the deployment of new tools. Work with LCT teams to identify challenges and drive consistent solutions across AKA zone.
  - Manage commercial tools (SFDC) governance – account, segment, and other commercial operation structures.
• Implement key policies and drive process improvements across LCTs.
• Facilitate best practice sharing and support LCT teams with structural and policy guidance.
• Closely work with the Business Performance & Insights team to drive digital platform usage and standard work across the zone.

Qualifications

• Bachelor’s degree in Business, Finance, or related field.
• Minimum 10 years of experience in commercial operations, finance, or business strategy.
• Strong analytical and problem-solving skills with a track record of driving operational improvements.
• Excellent communication and stakeholder management skills across diverse teams and levels.
• Demonstrated leadership and organizational capabilities.
• High integrity and professionalism.

Preferred Attributes

• Confident and assertive with strong influencing skills.
• Experience in global business environments and cross-functional collaboration.
• Fluent in English (spoken and written).
• Adaptable to change and comfortable working in ambiguous situations.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Variable Compensation Plan (VCP) & Incentives Design:

• Lead the annual design of VCPs, aligning with business strategy and market dynamics.
• Analyze plan effectiveness and provide insights to Commercial Leadership and the VC Council.
• Design short-term incentive programs tailored to business needs.
• Collaborate with HR to develop policies and standards for payouts.
• Maintain strong relationships with global VC counterparts and stay informed on industry trends.

Variable Compensation & Incentives Execution:

• Own all communications to VCP participants, including plans, targets, policies, and payout terms.
• Execute incentive calculations and coordinate with HR/Finance for timely, accurate disbursements.
• Manage dispute resolution and provide payout estimates and performance analyses.

Digitization & Process Improvement:

• Lead the deployment of new VC tools and automation initiatives across AKA.
• Collaborate with Digital Technology (DT), Finance, and Commercial Ops to ensure smooth transitions.
• Validate tool accuracy and manage change communications to commercial teams.
• Safeguard payout accuracy during and after tool implementation.

Strategic Stakeholder Engagement:

• Partner with Country Heads, SBU leaders, Finance, HR, Legal, and Compliance to align compensation frameworks with global and regional strategies.
• Serve as a trusted advisor to senior leadership, offering data-driven recommendations.
• Drive cross-functional alignment and mitigate operational risks.

Salesforce Effectiveness:

• Use analytics to assess commercial team performance and identify improvement areas.
• Collaborate with Sales Leaders to enhance sales productivity and effectiveness.

Financial Governance & Budget Planning:

• Work with Finance to manage accruals, budgets, and forecasts for VC programs.
• Implement tracking and reporting mechanisms to ensure financial compliance.
• Maintain audit trails and oversee payroll disbursements in coordination with HR and Finance.

Regulatory Compliance & Dispute Resolution:

• Collaborate with Legal and Compliance to ensure compensation programs meet regulatory and tax requirements.
• Oversee dispute resolution processes with fairness and transparency.
• Maintain documentation to support audits and regulatory reviews.

• Bachelor’s degree in Business, Science, Engineering, Technology, or related field.
• 5+ years of experience in the healthcare industry, sales compensation, or salesforce effectiveness.
• Strong analytical and problem-solving skills with the ability to manage large, unstructured datasets.
• Customer-focused mindset with a track record of responsiveness and adaptability.
• Proven ability to work independently and influence in a matrixed, global environment.
• Strong facilitation, coordination, and stakeholder management skills.
• Solid understanding of financial data and budgeting processes.
• Advanced proficiency in Microsoft Excel.
• Experience with compensation/incentive tools (e.g., Oracle Fusion) is a plus.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Responsible for the successful execution of one or more HR process(s)
• Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)
• Drive increased productivity and compliance through identifying opportunities for process improvements, standardization, and simplification within assigned area (s)
• Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, People Leaders, and HR partners
• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE HealthCare policy requirements
• Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication
• Continuously build and share area of expertise; keep current with internal and external updates and changes
• Participate in internal and external HR Operations audits
• Develop a strong working relationship with the GE HealthCare HR, People Leader and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
• Preparation of year-end reporting & associated statistics
• Provide ad-hoc operational support for assigned process

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college in related area
• 3-5 years professional work experience within HR Operations and/or Service-oriented environment. Ideally within a multinational organization
• To be successful in this role, you will need to have the ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency

Desired Characteristics

• Solid interpersonal skills: ability to work effectively in a team-based environment
• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
• Proficiency in HR systems (ex. Workday) and technologies
• Ability to quickly embrace new technologies
• Supportive team player with a drive to create a positive work environment
• Applies solid judgment ensuring integrity, compliance, & confidentiality
• Passion for continuous process improvement and simplification
• Strong analytical and problem-solving skills with proven ability to organize and analyze data
• Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines
• Self-starter who can manage multiple tasks simultaneously with minimal supervision
• Comfortable delivering against quantitative and qualitative performance metrics
• Proficient in the use of Microsoft applications: Outlook, Excel, Word, and PowerPoint

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles & Responsibilities:

• Develop online P&L dashboards for HCS Equipment by Segments (Imaging, Ultrasound and Patient Care Solutions) leveraging on tools such as PowerBI and Spotfire.
• Develop online dashboard for expenses such as FPC (fixed production cost) and SG&A (sales and general admin) by account to uplift margins for each geographies.
• Financial data management and quality improvement for developing dashboard such as data hygiene of account and cost center usage; ensure accuracy to facilitate business decision making.
• Other ad hoc analysis to uplift margins and identify areas of productivity.
  

Qualifications & Requirements:

• Undergraduate majoring in degree in Accounting, Finance, Business Administration, Economics
• Strong analytical skills : ability to link operational performance drivers to financial results, to identify levers that drive profitability.
• Strong communication skills : clear and concise written and communication to influence stakeholders.
• Strong PC skills : experience with financial systems/ applications such as BOXI, Hyperion, Power BI etc. Strong Excel skills in data compilations and aggregation (pivot tables, vlookup, sumifs, index match etc.)
  

Desired Behavioral Traits :

• GEHC values Respect, Transparency, Integrity and Diversity
• Independent mindset with self-starter spirit, resourceful and adaptable to complex situation and dynamic business environment
• Embracing diversity with openness to work with people across various cultures to generate best-in-class solutions.
• Clear thinking & problem solving with a curious mind to constantly drive improvement in processes and quick to identify gaps and levers to drive success.
• Self-motivated with strong sense of responsibility and ownership to complete various tasks assigned

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Provide scientific/medical input into cross functional strategy; develop and lead execution of local clinical strategy; leverage local clinical and medical insights to best inform cross functional strategy; provide technical and clinical excellence and leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Facilitate the build-up of GE Healthcare’s reputation as a science-based and patient-focused reliable partner
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer delight and maintain customer relationships; Clinical subject matter expert for advanced clinical features of the Patient Care Solutions portfolio
• Improve customer satisfaction and socket retention through continuing education on optimization equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Presales support and direct and channel partner sales representative support; Educate, observe, and assist sales representatives in the field, as needed to drive successful selling strategies into the field
• Provide and maintain profiles for all installed and potential bases within SEA6
• Provide support and in-service training in conducting evaluations
• Promote synergies within Patient Care Solutions (PCS) and the greater GE Healthcare organization
• Support local, regional and national trade shows as required
• Develop and sustain channel partner clinical application capability by training their dedicated clinical applications staff
• Manage demo equipment
• Develop and execute region scientific communication and engagement strategy
• Recruit, manage, develop, and retain industry-best key opinion leaders (KOLs) in the region
• Ensure an active flow of local medical insights and needs to the regional and global level as well as other modalities
• Lead local evidence generation strategy and execution, including Investigator Sponsored Studies and expanded access as well as mining the published clinical and scientific literature
• Lead interactions with key external stakeholders as a senior clinical representative of the company and lead clinical advocacy.
• Decide scientific/medical subject matter appropriateness of labels and materials used to support internal/external interactions; direct clinical/scientific input into localregulatory/reimbursement/policyrelated documents and interactions
• Lead adverse patient event monitoring, reporting, management and complaint handling
• Developing conceptual knowledge of own discipline. Developing knowledge of own sales territory, product lines, markets, sales processes or customer groups. May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of definedinstructions/parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• Bachelor's degree from an accredited university or college.
• Minimum of 2 years clinical/ technical experience
• Proficiency in computer skills in Microsoft Office Suite products
• Willingness to travel extensively within the specified geographic region as well as to nationwide sales meetings and tradeshows
• Team oriented with a customer satisfaction mindset
• Fluency in one of other ASEAN relevant languages would be an added advantage
• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record.

Desired Characteristics

• Ability to document, plan, market, and execute programs.
• Medical degree or Clinical Nursing degree preferred; specialist qualifications will be an advantage
• Minimum 3 or more years of demonstrated critical/intensive care experience in large hospital/university setting is preferred
• Strong presentation skills (public speaking and lecture experience desired); history of delivering lectures in clinical conferences will be an advantage
• Demonstrated ability to understand and present complex material (e.g. clinical literature) in understandable terms
• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, regional/global counterparts and to team members in other functional organizations)
• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
• Team oriented with a customer satisfaction mindset
• Ability to multi-task effectively and manage multiple priorities at one time
• Willingness to be flexible/adapt to changing work environments

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Essential Responsibilities:

- The portfolio includes GE solutions to enable medical device integration, digitization of critical care workflow, alarm mobility, optimization of communications, and virtual care platforms, etc.

- Engage 3rd party providers to explore and pilot regional / global strategic solution partnerships

- Minimum bachelor’s degree holder in healthcare related fields or biomedical engineering.

- Minimum 10-year experience in roles related to digital healthcare solutions

- Minimum 5-year experience in AKA (ASEAN, Korea, ANZ) healthcare industry

- Proven track record of digital healthcare service delivery

- Prior experience of delivering hospital enterprise IT solution projects is required
- Prior experience of business development of digital solutions is required
- Prior experience of working in a multinational matrix environment is required
- Knowledge of medical device integration and HL7 is required

- Knowledge of medical devices is mandatory
- Knowledge of hospital workflow is required
- Proficiency in customer presentation is required
- Proficiency in English is a must

- Prior experience of healthcare digital solutions in critical care areas is a plus
- Prior experience of patient monitoring devices and solutions is a plus
- Prior experience of engaging healthcare C-Suite is a plus
- Prior experience of working across ASEAN countries is a plus
- Demonstrated ability to lead with humility and transparency is desired
- Demonstrated ability to influence a wide range of stakeholders without authority is desired
- Demonstrated ability to build trust through partnership is desired
- Demonstrated ability to communicate effectively with people of diverse cultures and backgrounds is desired

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.