Learning Leader Uscan Commercial Skills Program jobs at Ge Healthcare in Remote, Remote

Roles and Responsibilities

• Drive sales of service contracts, spare parts, options and upgrades for GE HealthCare products within Imaging modality.

• Operate independently within the assigned territory to identify new commercial opportunities and nurture long-term customer relationships.

• Develop deep expertise in the local market, including customer groups, competitive dynamics, and product offerings across regions: Mazowieckie, Podlaskie, Lubelskie, Warmińsko-Mazurskie.

• Understand and leverage key business drivers to deliver measurable impact and exceed targets.

• Collaborate cross-functionally with Field Service Engineers, Service Center, Logistics, and Equipment Sales teams to provide integrated customer solutions.

Required Qualifications

• Proven track record in service sales for medical equipment or related healthcare technology

• Residence within assigned territory

• Willingness and ability to travel as required

• Valid driver's license

Desired Characteristics

• High integrity and a compliant approach to doing business

• Strong self-awareness and ability to work independently without day-to-day supervision

• Ability to build and sustain effective commercial relationships

• Strong problem-solving skills and a solution-oriented approach

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• A job at this level requires a people leader with ability to hire and develop talent.

• Includes direct people management responsibility including staffing and performance development

• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles

• Uses technical experience and analytical thinking

• Uses multiple internal and limited external sources outside of own teams to arrive at decisions

• Acts as a resource for colleagues with less experience

• May lead small projects with low risks and resource requirements

• Explains information; developing skills to bring team members to consensus around topics within field

• Conveys performance expectations and may handle sensitive issues

• Bachelor's degree from an accredited university or college and a minimum 3 years of experience leading a team within a technical field; OR Associates degree and a minimum 4 years of experience leading a team within a technical field; OR a high school diploma/GED with a minimum 6 years of experience leading a team within a technical field

• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection

• Ability to travel within assigned region approximately 2-3 days per week or as business dictates

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

• Previous experience servicing imaging and/or clinical equipment strongly preferred.

• Strong personal skills and ability to build strong relationships

• Strong oral and written communication skills

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, market, and execute programs

• Established project management skills

• Profit & Loss experience

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Key responsibilities/essential functions include:

• The scope of automation will cover both Fixed and Collaborative automation including all supporting automation technologies.
• Work with the MR Magnet site to define/develop/design automation concepts, work with key vendors/integrators to deliver cutting edge solutions, perform proof of concepts, and work with the local teams to deploy automation into production.
• Will work to identify high ROI applications, conducting feasibility studies, and DOE’s (design of experiments) to develop concepts and reduce risk in automation.
• Lead, manage, and develop key automation solutions for NPI, product transfer programs, and critical mfg. productivity projects.
• Support Industry 4.0 initiatives for machine connectivity and our digital transformation driving data driven decisions and efficient mfg. operations.
• Support the effort to create standard automation Equipment/User Requirement Specifications to further drive component standardization, data standards for brilliant factories, and standard safety risk assessments.
• Work extensively to leverage and project manage outside vendors/integrators to deliver automation solutions to our various manufacturing plants.
• Research’s, studies, and proposes use of new technologies, processes, and industry trends, helping GEHC stay current with new automation innovations.
• Create training materials, provide technical training on automation process technologies, and take part in training deployment strategies across the business.
• Applying creative solutions and ideas, driving productivity and quality in the manufacturing of our products utilizing key automation technologies like collaborative robots, AI, AIV’s, and traditional automation techniques.
• Be a part of our New Product Introduction process (NPI’s) to influence designs to incorporate design for automation standards so low-cost solutions are part of initial production release.
• The scope of Automation Processes includes Electronics Assembly Automation, Collaborative Robots (Universal Robots, Omron, Fanuc, ABB...), Fixed automation, digital torque, Visual 2 & 3D Inspection, OEE, digital dash boards, Autonomous Intelligent Vehicles (AIV’s), Data Collection, AI, general automation technologies, integration of PLC’s, HMI’s, Motion, and supporting our Brilliant Factory initiatives by connecting the physical process to digital information.
• Responsible for design and construction of test/process automation, instrumentation systems and development of test/process automation/AI-data science software.
• Leads to define DFT and wing to wing test/process automation/data collection-analysis-decision making strategy for production testing process.

Required Qualifications:

• Bachelor’s Degree in Electrical/Automation, Mechanical, Manufacturing Engineering or related technical degree.
• 10+ years’ experience in using, applying, and deploying various automation technologies from concept phase thru final implementation into production.
• Proven track record in leading large-scale modernization and automation projects.
• Expertise in PLCs (Rockwell, Siemens), SCADA, MES, ERP, and cloud technologies (AWS, Azure, GCP).
• Strong understanding of OT/IT integration, cybersecurity, and data analytics.
• Project management skills with internal/external integrators with demonstrated experience owning processes / growing capability in yield, quality, and capacity.
• Demonstrated program or project management skills of internal/external integrators.
• Demonstrated electro-mechanical design skills.
• Experience developing technical documents - ability to write / perform FMEA’s, Equipment Risk Assessments, ERS’s (Equipment Requirements Specifications), Validation Plans.
• Demonstrated experience with tester/automation development and equipment specification setting.
• Demonstrated depth of LabVIEW or C++ or Python programming skill
• Experience with controls automation design and safety standards; AutoCAD Electrical or equivalent, NFPA 79, RIA15.06, and other relevant industry standards.
• Willing to travel domestic and internationally up to 25% of the time.

Desirable Skills:

• Masters/PHD (or equivalent) in technical concentration/field.
• 12+ years’ experience in the design, build, programming, and deployment of automation
• Mechanical design experience in automation equipment such as AutoCAD or Solidworks.
• Demonstrated troubleshooting, analytical and planning skills.
• Domain expertise in the automation and controls technologies field.
• Ability to work independently across our diverse business and manufacturing lines.
• Demonstrate strong communication skills (written and verbal) to all levels of the organization.
• Ability to identify and implement Best Practices.
• Demonstrated experience owning production processes / growing capability in yield, quality, and capacity.
• Experienced in robotic system designing.
• Experienced in data-based process optimization.
• Experienced in development with Unix/Linux system.
• Experienced in development with data science, image processing, machine learning.
• Experienced in development with NI PXI test platform.
• Experienced in development with Ethernet, CAN bus, Modbus,DDS protocol
• Demonstrated basic Electronic, DFT and Automation solution design skills
• Substantial industrial experience in Mechanical or Manufacturing Engineering.
• Six-sigma DMAIC & DFSS certified.
• ISA Certified Automation Professional (CAP)
• PMP (Project Management Professional)
• Experiences in Process Intensive manufacturing.
• Solid working knowledge of GEHC QMS procedures for GMP.
• Experienced developing tools and templates.
• Experience working with global teams.

As the Medical Product Vulnerability Management Operations Leader, you will:

• Lead : Implementation and optimization of process and tooling to ensure effective medical product vulnerability management in alignment with regulatory requirements.

• Strategize : Co-create and implement comprehensive strategies to identify, assess, and mitigate vulnerabilities in our medical devices.

• Collaborate : Work closely with direct colleagues and cross-functional teams including Product development, Quality Assurance, Regulatory Affairs, and IT to drive effective outcomes through collaboration and effective vulnerability management practices.

• Monitor and Respond : Support continuous vulnerability monitoring processes and rapid response protocols and implement tooling to address emerging threats and vulnerabilities.

• Report and Communicate : Manage metrics consolidation and reporting targeting meaningful results.

Qualifications

• Experience : Minimum of 5 years in enterprise vulnerability management or medical device cybersecurity.

• Operations Expertise : Proven experience in operational management in a large, siloed business environment.

• Technical Skills : Deep understanding of vulnerability assessment tools, cybersecurity frameworks.

• Leadership : Demonstrated ability and drive to inspire, manage and accelerate change through cross-functional collaboration.

• Business Acumen : Proven ability to understand how internal and/or external business models work for a large complex multi-national organization and facilitate active internal customer engagement.

• Communication : Excellent verbal and written communication skills in English, capable of leading live technical engagements. Able to articulate the value of what is most important to the business/customer to achieve outcomes.

• Education: Bachelor's degree in Computer Science, Information Security, Engineering, or a related field. Relevant security certifications are preferred (CISSP and/or similar certifications)

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• Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction.

• Driven by an inclusive & diverse culture of focus, ownership & trust, win together and have funwith a lean and safety-first mindsetand always with unyielding integrity & compliance

• Total ownership of install base in the area and contract renewals, partnering with MSD/HSAM to ensure retention of a designated customer list.

• Ownership of execution on recalls and PM's.

• Accountable for QPR with Account Community, including, but not limited to (site leads, HSAM’s, MSD’s and the commercial team)

• Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Owner ship

• Ensure understanding of customers organizational and service delivery strategies and desired outcomes for their business. Additionally, understands complex customer infrastructure, applications, and service solutions and issues to ensure customer success.

• Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers. Supports, participates, and drive local VCP initiatives.

• Support commercial-service targets additional revenue opportunities within the assigned customer base with support from regional leaders.

• Knows-understands contractual deliverables, execute, and ensure smooth service delivery in line with contractual commitments providing interface between customers. Ensure service delivery meets SLA (Service Level Agreement) targets in line with contractual resolution times.

• Support strategies with GEHC teams, gain buy in and design and implement customer success plans to drive and help customers realize value from our products to ensure IB retention and viability.

• Maintain current knowledge of customer environments and industry/tech trends have and to share point of view to influence customer success.

• First point of contact for rejected calls (CARES or OLC)

• Manages On-call processes

• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 4 years related of experience.)

• 5+ years of experience in leading teams along with a demonstrated ability to coach and mentor team members.

• Demonstrated verbal and written communication skills.

• Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs.

• Proven experience in successfully managing customer relationships.

• Ability to understand customer issues and drive resolution whether technical or business related.

• Must live or be willing to relocate to the Salt Lake City, UT area (a relocation package will be provided for out of state candidates).

• Prior experience managing a Field Service team in equipment maintenance.

• GE Healthcare Service or Operational experience

• Prior field sales or field service experience.

• An inclusive leader that builds a connection through personal involvement and trust.

• Proven ability to influence and drive change.

• Prior Experience in one or Multiple Patient Care Solutions Modalities - Anesthesia and Respiratory Care, Diagnostic Cardiology, Patient Monitoring, and Maternal Infant Care.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Responsibilities:

• As directed, use knowledge of customer contract to ensure obligations are met.

• Prioritize service, assign personnel, and follow up on commitments.

• May assist Director of Service (DOS), Manager of Clinical Engineering (MCE) with employee appraisals, status changes, promotions, disciplinary actions, and questions.

• Share on-call or service call escalation.

• Function as Site Leader and is responsible for customer relationship at assigned sites.

• Ensure service quality via frequent customer contact and formal quality reviews.

• Responsible for prompt and accurate filing of expense, time, and service reports.

• May track and analyze financial performance with DOS or MCE.

• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

• Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.

• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

• Effectively communicate and partner with teammates and colleagues

Qualifications:

• Associate's or Bachelor's Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 10+ years of experience servicing medical equipment.

• A minimum of ten years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel preferred, as well as effectively resolving customer relations issues.

• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

• Experience managing financial and administrative requirements of the position.

• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Ability to analyze metrics and reports (SEDs).

• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).

• Willing to travel outside of the assigned region.

• Must have and maintain a valid driver's license.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

• Complete one site safety inspection per month.

• Ensure all test equipment is tracked and 100% calibrated on time.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.