Key Account Manager Pdx West Russia & Cis Saratov Based jobs at Ge Healthcare in Remote, Remote

Roles and Responsibilities

• Drive sales of service contracts, spare parts, options and upgrades for GE HealthCare products within Imaging modality.

• Operate independently within the assigned territory to identify new commercial opportunities and nurture long-term customer relationships.

• Develop deep expertise in the local market, including customer groups, competitive dynamics, and product offerings across regions: Mazowieckie, Podlaskie, Lubelskie, Warmińsko-Mazurskie.

• Understand and leverage key business drivers to deliver measurable impact and exceed targets.

• Collaborate cross-functionally with Field Service Engineers, Service Center, Logistics, and Equipment Sales teams to provide integrated customer solutions.

Required Qualifications

• Proven track record in service sales for medical equipment or related healthcare technology

• Residence within assigned territory

• Willingness and ability to travel as required

• Valid driver's license

Desired Characteristics

• High integrity and a compliant approach to doing business

• Strong self-awareness and ability to work independently without day-to-day supervision

• Ability to build and sustain effective commercial relationships

• Strong problem-solving skills and a solution-oriented approach

Responsibilities:

• As directed, use knowledge of customer contract to ensure obligations are met.

• Prioritize service, assign personnel, and follow up on commitments.

• Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.

• Share on-call or service call escalation.

• Function as Site Leader and is responsible for customer relationship at assigned sites.

• Ensure service quality via frequent customer contact and formal quality reviews.

• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.

• May track and analyze financial performance with MSD and/or ASL.

• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

• Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction.

• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

• Effectively communicate and partner with teammates and colleagues.

Qualifications:

• Associate’s or Bachelor’s Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment.

• A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

• Experience managing financial and administrative requirements of the position.

• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Ability to analyze metrics and reports (SEDs).

• Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

• Willing to travel outside of the assigned region.

• Must have and maintain a valid driver’s license.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

• Complete one site safety inspection per month.

• Ensure all test equipment is tracked and 100% calibrated on time.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Within a geographic area responsible for selling product(s), services, parts, solutions, or projects

• Developing in-depth knowledge of sales territory, product lines, markets, sales processes or customer groups. Uses prior experience and acquired commercial expertise to execute policy/strategy.

• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

• Most decisions are within a defined framework, but some autonomy in the final decisions for a project, product line, market, sales process or customers. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

• A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.

• The base location is Vijayawada/Vishakapatnam.

Required Qualifications

• Graduate degree from an accredited university or college with Masters Degreewith at least 6 plus years of experience.

• This role requires significant experience in the Sales & Technical Sales of Ultrasound.

Desired Characteristics

• Good oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Key Responsibilities:

• Lead the design, development, and validation of advanced image quality algorithms and physics models for molecular imaging systems.
• Manage and mentor a high-performing team of algorithm developers and physicists.
• Collaborate with product management to define image quality metrics, performance targets, and validation strategies.
• Influence strategic direction and resource planning for image quality initiatives.
• Stay abreast of industry trends, academic research, and emerging technologies to inform innovation.
• Solve complex technical challenges using sound judgment, data-driven insights, and cross-functional collaboration.
• Drive continuous improvement by integrating best practices and novel approaches into product development.

Qualifications:

• Ph.D. in Computer Science, Physics, Biomedical Engineering, or a related field.
• Proven expertise in image processing, computer vision, and algorithm development.
• Experience in medical imaging or health technology product development.
• Hands-on experience with AI and machine learning techniques applied to imaging.
• Software development experience is a strong advantage (e.g., Python, C++, MATLAB).
• Strong leadership, communication, and problem-solving skills.

角色与职责

• 向指定客户销售时，新增客户通常很少，并且通常需要经过审查。包括单个业务组/P&L 中的关键客户
• 扩大自己对销售区域、产品线、市场、销售流程或客户群体的认识，以执行政策/策略。不断培养更高水平的知识和技能。
• 理解关键业务驱动力的基础知识；用这种理解来完成自己的工作。了解自己团队的工作如何与其他团队融合并为该领域做出贡献。
• 可能具有一定的自主权，从而在定义的框架内进行决策。以良好的商业知识和判断力解决在规定程序中遇到的问题。就定义的说明/参数之外的问题咨询更多的高级团队成员。
• 此级别的职位需要良好的人际交往能力。向直接相关的同事和业务部门传达所提供的设计和协调服务。对于面对客户的角色，建立牢固的客户关系并充当客户与 GE HealthCare 之间的接口。向他人介绍技术信息。

基本资格

• 该岗位要求在领域具有初步的工作经验。学力水平相当于从正规高等院校取得学士学位 （或根据相应工作经验具有高中学历）

所需特性

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• As integrated member of the Polish service sales team drives service contract and parts sales business, working with existing and potential customers in the North-West part of Poland

• Initiate, build and maintain relationships with current and future customers and work to provide them a great sales experience through the right channel (in person or via phone, email and others) for best customer experience

• Handle customers’ incoming requests, provide necessary support and provide proposals based on customer-specified information (owning the full sales-cycle) OR route the request to Inside Sales Specialist (depending on campaign and/or business rules, qualifying the request and providing well defined interests)

• Provides support to the service parts sales process through ownership of quotation, pricing and contributing to closure of deals and coaches, guides insides Sales Specialist on this activity as well.

• Drives the growth of Consumable content in service sales channel, cooperates with Consumables modality teams.

• Follows up on offers in order to maximize contract revenue

• Suggests process improvements and provides coordination within connecting areas (Field Service Engineers, Busines Operations) to improve business results.

• Broadening knowledge of PCS product lines, markets, sales processes or customer groups to execute policy/strategy. Still acquiring higher level knowledge and skills.

• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.

• A job at this level requires great interpersonal skills and ability for impactful in person and remote communication.

Required Qualifications

• Bachelor’s Degree or previous inside sales/commercial experience.

• Previous customer relationship management and outbound call experience.

• Effective and professional verbal and written communication

• Ability to synthesize complex issues and communicate simple messages

Desired Characteristics

• Proven account management and project planning skills.

• Sales mindset and ability to provide excellent customer service, customer-focused approach.

• Result-oriented personality and capability to overcome obstacles.

• Knowledge/experience with healthcare industry.

• Knowledge in social media and lead generation through social media.

• Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.

• Travel through West Florida Division to maintain Ventilators

• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.

• Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.

• Effectively communicate and partner with teammates and colleagues.

• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow

• up, leading to customer satisfaction.

• Implement GE/customer facility contract, supporting business goals and objectives.

• Lead, instruct, and assist technicians on basic and complex repairs and resolution.

• Work as a member of local team to provide efficient service delivery to all accounts within assigned area.

• Share on-call/pager responsibility.

• Document all repair actions and submit reports/summaries according to schedule.

• Ensure proper care of spares, tools and test equipment, and ensure calibration.

• Maintain approved parts inventory.

• Manage vendors' service delivery processes in compliance with GE policies, as instructed.

• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

• Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 2 years of experience servicing medical equipment or 2 years of equivalent training on medical equipment; OR equivalent military education and a minimum 2 years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and a minimum 4 years of experience servicing medical equipment or 4 years of equivalent training on medical equipment.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

• Valid Driver’s License and ability to maintain license.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

• The successful applicant must comply with GEHC's standard background check, including a post

• offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Desired Characteristics:

• Certified Biomedical Electronics Technician (CBET) desired.

• Experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.

• Experience in a hospital setting.

• Experience interfacing with both internal team members and external customers as part of a solution-based service process.

• Change agent and process oriented.

• Strong knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.

• Experience developing and maintaining good customer relations.

• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).

• Change agent and process oriented.

• Exhibit the mentality that customers determine our success.

• Operate with efficiency and sense of urgency

• Willingness to learn and adapt to changing environments.

• Empower and inspire others.
  Ability to deliver results in an uncertain environment, ability to multitask and prioritize.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.