Installation Project Manager - Medical Imaging Devices San Ramon Area jobs at Ge Healthcare in Remote, Remote

Responsibilities

• Troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment.

• Owning customer issues from dispatch or identification of issue to resolution. Proactively engaging with other team members to ensure they are always aware of status of all issues for their designated customers.

• Maintaining all models specific to a modality’s in the assigned area.

• Performing total system level troubleshooting on complex multi-symptom problems.

• Communicating clearly with end-users and department managers on equipment status; maintain customer satisfaction.

• Effectively communicating and partner with teammates and colleagues.

• Assisting in Account Sales visits, help train others where necessary, and identifying Sales opportunities and communicate them to account team.

• Assisting in the growth and direction of business in geographic area.

• Maintaining regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Partnering with the customers and recommend value-added services that will help the customer run their business more efficiently.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

​Qualifications/Requirements

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience.

• Technical analytical skills.

• Ability to work independently with minimum supervision, high work standards and quality.

• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.

• Fluency in English and Romanian,

• Valid driving license B category valid for Romania, active driving experience.

• No restriction to work in hi magnetic field area.

Desired Characteristics

• High work standards and quality.

• Shows Initiative and motivation.

• Plans and organizes work effectively, self-motivated

• Excellent communication skills, listening skills, and interpersonal skills.

• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

The position is for the 3rd shift (Hours are TBD - Possibly 12am-9am) and will support the Tampa, FL and the Southwest FL region.

Responsibilities:

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.

• Assist more experienced field engineers with equipment installation.

• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.

• Effectively communicate and partner with teammates and colleagues.

• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

• Serve as a member of the account community for key accounts.

• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

• Keep up to date with competitor information and market trends.

• Answer service calls independently without assistance within one year of employment.

Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.

• Experience with Web applications as well as Microsoft suite of products.

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

• Must have and maintain a valid Driver's License.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
  Complete all planned Quality, EHS & Compliance

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Responsibilities:

• As directed, use knowledge of customer contract to ensure obligations are met.

• Prioritize service, assign personnel, and follow up on commitments.

• Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.

• Share on-call or service call escalation.

• Function as Site Leader and is responsible for customer relationship at assigned sites.

• Ensure service quality via frequent customer contact and formal quality reviews.

• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.

• May track and analyze financial performance with MSD and/or ASL.

• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

• Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction.

• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

• Effectively communicate and partner with teammates and colleagues.

Qualifications:

• Associate’s or Bachelor’s Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment.

• A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

• Experience managing financial and administrative requirements of the position.

• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Ability to analyze metrics and reports (SEDs).

• Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

• Willing to travel outside of the assigned region.

• Must have and maintain a valid driver’s license.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

• Complete one site safety inspection per month.

• Ensure all test equipment is tracked and 100% calibrated on time.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• A job at this level requires a people leader with ability to hire and develop talent.

• Includes direct people management responsibility including staffing and performance development

• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles

• Uses technical experience and analytical thinking

• Uses multiple internal and limited external sources outside of own teams to arrive at decisions

• Acts as a resource for colleagues with less experience

• May lead small projects with low risks and resource requirements

• Explains information; developing skills to bring team members to consensus around topics within field

• Conveys performance expectations and may handle sensitive issues

• Bachelor's degree from an accredited university or college and a minimum 3 years of experience leading a team within a technical field; OR Associates degree and a minimum 4 years of experience leading a team within a technical field; OR a high school diploma/GED with a minimum 6 years of experience leading a team within a technical field

• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection

• Ability to travel within assigned region approximately 2-3 days per week or as business dictates

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

• Previous experience servicing imaging and/or clinical equipment strongly preferred.

• Strong personal skills and ability to build strong relationships

• Strong oral and written communication skills

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, market, and execute programs

• Established project management skills

• Profit & Loss experience

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Responsibilities:

• Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.

• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.

• Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.

• Effectively communicate and partner with teammates and colleagues.

• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow

• up, leading to customer satisfaction.

• Implement GE/customer facility contract, supporting business goals and objectives.

• Lead, instruct, and assist technicians on basic and complex repairs and resolution.

• Work as a member of local team to provide efficient service delivery to all accounts within assigned area.

• Share on-call/pager responsibility.

• Document all repair actions and submit reports/summaries according to schedule.

• Ensure proper care of spares, tools and test equipment, and ensure calibration.

• Maintain approved parts inventory.

• Manage vendors' service delivery processes in compliance with GE policies, as instructed.

• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

• May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).

• Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.

Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment;

• OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment;

• OR High School Diploma/GED and 4+ years of experience servicing medical equipment.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Within a geographic area responsible for selling product(s), services, parts, solutions, or projects

• Developing in-depth knowledge of sales territory, product lines, markets, sales processes or customer groups. Uses prior experience and acquired commercial expertise to execute policy/strategy.

• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

• Most decisions are within a defined framework, but some autonomy in the final decisions for a project, product line, market, sales process or customers. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

• A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.

• The base location is Vijayawada/Vishakapatnam.

Required Qualifications

• Graduate degree from an accredited university or college with Masters Degreewith at least 6 plus years of experience.

• This role requires significant experience in the Sales & Technical Sales of Ultrasound.

Desired Characteristics

• Good oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.